How Does Shiprocket Work?

Shiprocket as everyone presumes is not just a post order fulfillment management system, it comes into action even before the customer checks out and supports till the order finally gets delivered. Follow our sequence of events that would help understand the functionality and the services of Shiprocket.

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Shiprocket for COD orders:

Location based COD: At the time of placing a COD order when the customer puts her delivery pincode, Shiprocket runs a check through its 12000 pre-paid and over 6500 COD pincodes to check whether the same is serviceable via any courier company or not. It accordingly hides or revels the COD as payment option. In case, the selected pincode is not serviceable for COD orders by any of eight empanelled courier companies, only pre-paid payment options are allowed to be selected by the client.

Verification of COD order: When a customer places a COD order, a verification code is generated and sent as an SMS to the mobile number provided by the customer for verifying her mobile number. This functionality largely helps segregating the unwanted or fake COD orders the store gets- Do not worry even if the COD verification fails due to any reason the order does not get cancelled or lost- it come to your order panel with a pending verification status.

Shiprocket for processing COD/Prepaid orders:

Choosing shipping company: This were the real magic starts. When you get the order in your order panel you simply need to click on the order, mark it shipped. The system automatically spits out the weight of the shipment- and if volumetric weight is applicable give the volumetric weight and accordingly suggest the cheapest courier company providing shipping services COD or non- COD to that location. If one wishes, they can also manually overwrite in the shiprocket system and select other option courier company or also manually enter the carriers name and the Air Way Bill number if any.

Generating AWB number: Once a courier company is selected, Shiprocket automatically generates the AWB number and show it on the screen. At the same time the AWB number gets allocated to the respective order, gets populated as barcode on the Shipping label and the invoice. The merchant can then take a print bulk or one at a time- stick the shipping label on the box and insert the invoice inside the box.

Scheduling Pick up: Ensuring the pick up by the selected courier company happens the same day, we have built a unique functionality of automatic pick up generation in Shiprocket for Fedex, First Fligh, Bluedart, Quantium & Aramex by which on a click of a button the information about the order, location of pick up, value of the order, weight and size of the shipment goes to the courier provide and intimates them to come for a pick up.

Getting Shipping Manifest: Manifest- it is the last and important step of shipping your orders, when the pick up executive from the courier company comes to your warehouse to pick up the order, you can generate a copy of the shipping manifest which contains all the details including the order numbers, AWB numbers, product details etc- which then you can get it signed from the executive who has come to collect the orders. This is your physical proof of shipment handover to the courier company.

Order Status: Post the hand over to the courier company the order statuses automatically change from “Ready to ship” to “Shipped” to finally “Delivered” in your Kartrocket or Shiprocket panel. At every status update a system generated SMS and Email is sent to customer- keeping ordering experience WOW for the end customer and giving that professional sense to the customer.

Shiprocket Salient Features:

  1. Start shipping the day you go live.
  2. No minimum slab on the number of shipments.
  3. Invoice and Shipping formats as per the courier company and government agencies standard.
  4. Integrated with over 8 domestic courier companies, several local and ecommerce specific logistics partners soon to get empanelled.
  5. Also manage your Ebay and Amazon order.
  6. Certified logistics serve by Amazon India.
  7. Integrated with Fedex and DHL international to support your international orders.
  8. Largest network -Serving over 12000 pre-paid and over 6500 COD pincodes.
  9. Ship your COD orders too, we will collect your COD and reimburse the same to you.
  10. International Ready: IP based pricing, Fixed or dynamic currency conversions.
  11. Transactional SMS and email integrated.
  12. One panel to view all order statuses by the customer.
  13. Bulk Order export.
  14. All the shipping history remains saved on your panel for future reference.

Interested? Visit Shiprocket page here.

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Amazon Sellers: Frequently Asked Questions for KartRocket

FREQUENTLY ASKED QUESTIONS for Amazon Sellers on KartRocket

Q. How shipment works for Amazon orders.


A. We provide online panel to Amazon seller to manage their shipment which is fully automated. Which means the merchant does not need to go to the courier companies panel to get the AWB number or to get the tracking details, all the process like the AWB number allocation, Printing of the Shipping Label, tracking of the order and the pick-up notification happen on the panel (only FedEx and Aramex pick-up is automated).

Over and above this Amazon sellers on a click of a button Import all orders from their Amazon panel to their ShipRocket platform and from there process shipping of the orders, also once the orders a processed they shipping information can be sent to the Amazon panel in a bulk Fashion.


Q. How does automatic shipping work?

A. ShipRocket is one of its kind shipping platform which offers features, services and competitive pricing to all. The system is envisioned to be as automatic and as easy to use as possible. Following are some key features:

It’s Smart:

When you receive an order the system provides you with several shipping options based on the pincode serviceability of the courier companies. And then simply from the list select the courier company that is either the cheapest or most trustworthy..or may be both.

It Automatic:

We provide an online shipping platform to merchant to manage their shipmentsin a fully automated fashion. Which means the merchant does not need to go to the courier companies panel to get the AWB number or to get the tracking details, all the process like the AWB number allocation, Printing of the Shipping Label, tracking of the order and the pick-up notification happen on the panel (only FedEx and Aramex pick-up is automated).

Especially for Amazon:

Over and above the automated shipping, Amazon sellers on a click of a button can Import all their orders from their Amazon panel to their ShipRocket platform and from there process shipping of the orders, also once the orders a processed they shipping information can be sent to the Amazon panel in a bulk Fashion.

Lower Rates

Shiprocket offers its merchants the best rates in the market form the best courier companies and logistics providers in the country and International. No more worries of huge shipping costs and minimum billing.


Maximum Reach
Shiprocket with it conglomerate of impanelled courier providers offer more than 12000 pre-paid and over 6500 COD pincodes all across the country, which is more than most of the best know ecommerce companies in the country.


Seamless Integration
Since we have API based real-time integration with all courier companies on our panel, you will be able to see a list of couriers that provide service to an order. Pick one, and a Way Bill number is generated automatically. A shipping label is also generated on the fly. Then you select the orders you want to dispatch, and generate a pick-up.It’s really that simple.


Payments and COD
We also collect and reconcile Cash On Delivery on your behalf and remit the same in fixed batches.

Q. Do we provide multi-point pickup?
A. Currently this feature is not available in our platform, but it is on the roadmap and will be available very soon.


Q. Who will do the packaging?

A. Its merchant responsibility to pack his article after assigning order.


Q. What about the pickup?

A. There is a button “Generate pickup” to assign pickup. So, after assigning order,merchant need to click on generate pickup and he will get the confirmation message with token no. and pickup boy will come at merchant registered address for pick up. The process may vary from provider to provider.


Q. Can merchant ship there orders other then Amazon.

A. We have a product “Shiprocket” through which you can ship all your orders including Amazon, e-bay, etc…To get the shiprocket plan click on www.shiprocket.co / Download proposal here.


Q. How is customer notified?

A. Systems comes inbuilt with SMS and Transactional Email, which are sent to the customer at different important intervals during the delivery process.


Q. What are the point merchants should keep in mind while processing order.

A. Following are the points merchants should take care off.

  • Cut off time to generate pickup is before 15:00hr Mon-Sat. No pickup is generatedon Sunday.
  • Always take signature and Mobile no. of pickup boy on manifest for record.
  • Update shipping information on Amazon panel after assigning order.



Q.What are the process to ship Amazon order.

A. Following are the step by step process to assign your order for pick-up and delivery.(Click on the link to download files)

Step1. Import order from Amazon (Click here to download PPT ) (Click Here to watch Video)

Step2. Process order for shipment (Click here to download PPT) (Click Here to watch Video)

Step3. Generate Pickup (Click here to download PPT) (Click Here to watch Video )

Step4. Print Shipping Label, Invoice & Manifest. (Click Here to Watch Video )

Step4. Update shipping info on Amazon(Click here to download PPT).( Click Here to watch Video )




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How to Obtain Amazon India Merchant ID for Listing on KartRocket

Follow the mentioned steps to Obtain Amazon India Merchant ID

Amazon India Logo How to Obtain Amazon India Merchant ID for Listing on KartRocket % category

Video Demonstration

Step by Step Instructions to obtain Amazon India merchant ID

  1. Login developer.amazonservices.in with your Amazon credentials

  2. Click on “Sign up for MWS”

  3. Select third option as “I want to give a developer access to my Amazon seller account with MWS.” and fill up following details.

  • Developer’s Name : Kartrocket

  • Developer Account Number : 1469-7463-9584

    3.  Click on “Next”

    4.  Accept the “Terms & conditions” and click on “Next”

    5.  Copy the “MERCHANT ID” and paste it back in the sign up form.

Let us know if our article Obtain Amazon India Merchant ID was helpful or not.

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How to Auto Sync ShipRocket with Magento

ShipRocket is a service specifically designed for customers that are running their shopping cart on another platform and want to use features bundled with ShipRocket such as automatic AWB assignment, integration with multiple courier partners, service delivery to a wide range of pin codes, COD aggregation and automatic tracking.

We also offer features such as eBay and Amazon sync, manual order import and single order entry.  Using the bulk order import system, you can also import your order exports from several marketplaces such as Tradus, Snapdeal, Flipkart, ShopClues, etc. We can help you ship your orders from ShipRocket no matter where you receive them !


This guide is more to help you with understanding how to synch your Magento shop with ShipRocket.

1. You need to first sign up with ShipRocket by filling out the contact form at http://www.shiprocket.in/shiprocket (at the bottom of the page).
2. Once you have an active ShipRocket account, visit the Settings > Web API section of your ShipRocket Panel.
3. You can either retain the existing key, or enter a new key for allowing third-party access to your ShipRocket account.

7hmUr How to Auto Sync ShipRocket with Magento % category

4. Copy your Web API Key safely, you will need it later when you enable the Magento extension.

5. Download ShipRocket Connect Extension for Magento (from here)

7hn2C How to Auto Sync ShipRocket with Magento % category


6. Once you download the extension, you need to upload the extension files to your Magento installation folder and follow the standard procedure for installing an extension on Magento.

7. Once you’re done, please enter the Web API Key and your Store SUB DOMAIN (i.e. merchantname.shiprocket.in) into the extension so the extension can link up with your Magento store.


Watch a detailed video to understand how the process works and to also watch a demo for ShipRocket and Magento integration.

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How To Reduce Shipping Costs With ShipRocket?

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With the ever-increasing and unforgiving competition in e-commerce business, there is certainly a huge tiff among them to provide the best shopping experience to its users. Today, users have a large number of options to choose for a single product. This makes it extremely necessary for any e-commerce business offer something unique and monetarily beneficial for the users. Among many factors that are responsible for a successful and profitable online business are reduce shipping costs.

If you are among those online entrepreneurs who have setup their online store with all the needed elements and also offering great discounts of the product’s price, still it is unable to attract potential customers, then you need to review your shipping charges. Many times, it has been found that even after offering 10-15% discount, the final cost is more than the MRP due to huge shipping charges. Of course, no user would want to proceed with this deal and hence, the sales conversion rate declines gradually. To maintain your sales conversion, you need an effective e-commerce shipping solution.

How To Offer Reduce Shipping Costs To Clients?

Do you know that 80% of shoppers choose an e-commerce website based on its shipping charges? Also, it has been found that more than 49% customers have stopped purchasing online from a certain website due to huge shipping cost. These statistics surely define the mind makeup of today’s e-commerce customers regarding the shipping charges. As a merchant, it is necessary to keep these stats in mind, especially if you are a newbie in this business.

Free shipping or low cost shipping charges surely attract more customers. Free shipping can also help you retain your customers, even if you don’t have huge discounts to offer. For free shipping, you may adjust this cost into your basic product price, but make sure that the price is competitive.

If you are using a renowned courier company like FedEx, Bluedart, FirstFlight, Delhivery, Ecom Express or any other, then it is difficult to adjust the shipping charges as their price plans are huge. But, there are many e-commerce shipping solutions available that can offer low cost shipping through these companies, then it will be an added advantage for your e-commerce business. One such tool is ShipRocket.

What ShipRocket Shipping Tool Offers?

ShipRocket is one of the cost-effective e-commerce tools that will help you ship your products anywhere across India in the most reasonable price plans. It is pre-integrated with eBay, Amazon, Shopify, Magento and OpenCart. Render your shipments with ShipRocket and experience the best shipping solution for e-commerce website at affordable prices. Other that this, you can explore the following features that will help you resolve shipping troubles and retain your customer’s trust.

  • • With ShipRocket, you can create your own shipping labels for any leading courier brands
  • • Deliver your products securely through your favorite courier company at discounted rates.
  • • Shipping through ShipRocket will render you the same discount on any number of shipments. This means whether you are shipping a single product or thousands of products, you can render the same discounts.
  • • The facility of Cash-on-delivery is available for every shipment, which will help you transform more visitors into clients.
  • • Customer and technical support to solve any of your shipping queries and information.

To stand out among your competitors, you need to offer something profitable for your customers. With effective shipping solution, you can empower your small e-commerce business by offering bulk of benefits like low or no shipping charges, secured delivery of products, customized tracking information, discounted shipping integrations and many more. This all and more can be made possible through ShipRocket.

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How Can You Make Shipping For Ecommerce Sites Easier?

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         Image courtesy: Cerasis

With an accessible technology that can bring any business to the global marketplace, shipping for e-Commerce sites has become a nascent concern. Setting up an online shop gives you a chance to reach out to numerous customers in various parts of the planet. To enhance its growth, your online store needs to be integrated with a shipping company that collects and delivers product to customers in different places. This is an extremely essential feature that you should look into before launching your online business.

Online shopping has never been this trendy. And, with the mounting number of internet users, it is predicted that more and more online shops will be established. This also means better business with companies that provide shipping for e-commerce sites.

How Important Is Shipping For Ecommerce Sites?

Although physical shopping comes with a number of advantages, online shopping can compensate with its convenience. People can easily find the products through a quick browse on the internet. It requires no more legwork, but just basic computer skills. They do not have to deal with traffic, parking spaces or crowded stores. Payment is also possible through credit card, debit card or net banking. They just have to provide the card information, confirm purchase and wait for a few days. But all of these are pointless without e-commerce shipping.

Online merchants make sure that customers will gain smooth shopping experience by delivering their orders straight away. However, they don’t have the facilities and manpower for shipping products locally and internationally. Therefore, they form a rapport with various shipping companies. Online merchants want to be assured that the cargos will be delivered on time and will arrive in good condition. Luckily, there are lots of companies that make shipping for e-commerce sites entirely possible these days. They are well aware of the demand for local and international shipping of online merchants so agreed to be integrated into their interface.

How To Avoid Problems Faced During Shipping For Ecommerce Sites?

Most of the online shops today work with multiple shipping companies to collect and deliver packages. This can make it knotty to check if certain cargos were picked up and delivered on time. Customers might complain with the late or wrong deliveries, if the packages are not tracked very well. This can sink your business because online shoppers will want to get their orders quickly. They do not want to be anxious for the ordered product that did not arrive on the time expected.

In order to prevent this from happening, online merchants can use ShipRocket that integrates shipping functionality into their online store. It happens through a API integration currently available for Magento, Opencart and KartRocket stores. With this tool, online merchants don’t have to manually add every order they get on their store and check delivery status by entering AWB number in each shipping company’s website. This tool also lets you send SMS and email notifications to customers if their orders are on the way or delivered.

With this tool, you can deliver your products through any preferred courier company like FedEx, Bluedart, FirstFlight, Aramex, Delhivery, Ecom Express and many more at discounted prices. ShipRocket allows you to save up to 50% on your freight bills.

For many years, shipping for ecommerce sites has been tough due to a number of aspects that can get skewed. But with a tool like this, online merchants can sit back and relax. With this revolutionary technology, shipping for e-commerce sites has become more manageable. If you are planning to engage in an online business, it is advised to integrate this type of program to your system in order to generate more sales.

Cost Evaluation for Shipments

The cost of each shipment is reliant upon various things such as type of commodity, distance and urgency. If the commodity is to be delivered to another country, expect a higher rate. It would require bigger financial commitment compared to local deliveries. You have to make sure that there is enough margin for potential drawback. Shipping internationally can be costly. Therefore, it can shrink revenue to the point that it’s not a practical option anymore. It is essential to sell the right commodities, build a strong website and formulate an effective marketing strategy, if you want to ship to other countries.

You may place the shipping expenses to the customers, but this has its own disadvantages too. If you will be selling digital products, you may do without this predicament. The type of commodity can also affect the cost of shipping. Logically, moving commodities that require special handling (like being refrigerated at a certain temperature) can be costlier. You must inform the customers about this.

There are lots of things that must be taken into consideration when shipping commodities across borders. It is fundamental to be oriented about these and be prepared of the probable complications that may arise. Furthermore, cultural boundaries can also impinge on the flow of your business. Make certain that customers from other countries are enlightened about the terms and conditions of your company and the product that they ordered. In case they have queries, complaints or any other concerns, customers must be provided with a customer service hotline.

Online shopping is highly-popular nowadays. But it requires a good website that is integrated with an efficient shipping program to flourish in this area. If you are an online merchant, invest your money in the right business solutions. If your knowledge and skills are not adequate, it is suggested to consult the experts. Keep in mind that the functionality of your website plays a significant role in the success of your business.

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Handy Ecommerce Packaging Tips To Deliver Products Securely

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To make your ecommerce business a success, you need to take care of every aspect that is related to your business. Right from products to shipping, every step is important to reach to the milestone that you have been craving for. You might offer the best brand product at the most affordable prices, but the low grade packaging or damaged products can easily help you lose a valuable customer. The shipping method might take a back seat for the customers, but they cannot compromise on the ecommerce packaging.

There are many products which need correct ecommerce packaging method to reduce product damage during transit. Also, a professional packed product will surely add brownie points to your brand’s identity. It is the responsibility of the seller that they make sure a safe product delivery to the customer’s home. To make sure that this happens, let’s check out some useful tips to ensure a secure shipment.


Use Appropriate Boxes For Shipment
Make sure that you choose a good conditioned box that has enough room for your product. Check that is is slightly bigger than your product. In case of small items, you can use kraft bubble envelopes or poly bubble mailers as an alternative.

Use Bubble Wrap Or Other Packing Material
If you don’t want your products to break or damage, never pack them directly in the box and send it for shipment. You can use bubble wrap, foam, raffia or paper on the box to ensure safe shipping. You can also wrap the items individually with bubble wrap for better security. Check if the items shifts after the box is closed. If yes, then add more packing material.

Close The Box Securely With Strong Tape
Another reason of damaged product delivery is using low quality tape that opens during the transit. Use a strong brown packing tape or reinforced packing tape which is atleast 2 inch wide. Close every loophole on the top, bottom and corners which can accidentally open up during the transportation.

Check And Recheck The Shipping Information
Not only a damaged product hampers your brand image, delay shipping can also put a black spot on your identity. To make sure that this does not happen, use clear, complete and correct name and address, preferably in printed form, so that the product is delivered on time. Also, include proper label and return address. In case, you are recycling the product, cover or remove any previous label or information.


Some items may need special packaging care to ensure a safe delivery of products. Check out those items and what care you need to take for packing them.

Fragile Items
In case you are delivering any fragile items like glass, then make sure that you wrap each item individually with paper or bubble wrap. Use some cushioning material like foam or bubble wrap on every side of the item to that it does not touch the corrugated box directly.

Perishable Items
To make sure that perishable items like fruits or other eatables reach the customers in good condition, use paper mache tray to place the items and put them on a heavy outer container. Seal with a strong tape. If needed, you can write ‘PERISHABLE’ for easy identification.

Delicate Products
Products like photo frames, drawing or painting need ecommerce packaging with rigid material on the front and back to protect it from breaking. Also, you can use bubble wrap between two items to avoid any collision.

Sharp Objects
You need to take extra care, in case you are shipping sharp items like knife, metals, shears, etc. Use a newspaper, bubble wrap or small piece of cardboard to cover the sharp edges. Use a lot of packing material like foam, bubble wrap, etc. for minimum movement.

If you are looking for effective shipping solution, then ShipRocket is the best option for your ecommerce store. With this automated shipping tool, deliver products in and around the world, using your preferred courier company.

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How To Effectively Manage Shipping

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On the front every e-commerce site is judged by the beauty of the designed site and the technical features it incorporates in its working. But behind the stage what really matters is the quality of the delivered products. And that final test of every site is evaluated upon the strength and finesse of the packaging, because it is the condition of the arrived goods that determines the credibility of the site.

The first step is recognising what type of stuff you are dealing with. You should know the obvious specifications, i.e. the size and the weight of the goods. Now, choose a box strength that is suitable for the contents you are shipping. Following specific Box Strength Guidelines will help ensure your package is of adequate strength to provide sufficient protection.

Any other important information like Fragile, Perishable, Toxic, Inflammable and Electronic should also be noted carefully. And goods of the same type should be sorted together.

Once you know what kind of stuff you are dealing with the packaging can now be determined easily. First we work on the outer packing. The most common are the corrugated boxes which are basically just hard cardboard boxes. They can easily load stuff like books, tools, pictures, basically anything i.e. a “flat” item. They have amazing stacking strength and can keep stuff from the mightiest of falls. Then there is the non-fragile stuff that can be loaded in the courier envelopes which are just basic packages without any cushioning etc.

For all the fragile stuff like electronic materials including laptops, phones, pen drives or medical supplies like medicines, dental etc you should go for padded boxes. These padded mailers have excellent cushioning and they absorb majority of the shocks felt on the way to the delivery. Although they are absolutely useless for something that can be easily crushed as they have almost zero stacking strength.

Once the basic outer packing is done we concentrate on the inner packaging. The best cushioning is the bubble wrap. It is the most perfect and versatile protective material possibly known to mankind. Yet it fails to limit movement and is ineffective in case of lightweight and breakable items that can be transported safely only when they stay in one place. For such items that require to be kept in one place the most apt padding material is engineered foam. It fills any amount of space with great ease and provides excellent cushioning.

If you take the time and care to utilize the proper inner and outer packaging, but use a sealing method that fails, your package will ultimately fail as well. Therefore, properly sealing your package is just as important as the inner and outer packaging. The best type of tape is duct tape and frankly there is almost nothing like it. For handy and lightweight items though, pressure resistant tape is preferable.

Lastly after all the general limitations of the carriers are satisfied, you should determine how you would like to ship your package. It should be noted that there are no specific preferences towards any mode of transportation. Therefore, your decision of carrier should be based on your understanding of shipping rates and the available modes of shipping.

Once all this done just put the correct delivery address on your packed item and do provide package orientation details like “fragile” if necessary.

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How To Minimize COD Failures And Returns

How To Minimize COD Failures And Returns How To Minimize COD Failures And Returns % category

It was always a very risky way of payment to begin with. According to a report in the Times of India, Flipkart customers would order expensive goods “just for fun”, and refuse to accept them upon delivery. Not only this, but the most frequent reasons for failed deliveries are:

1) Refusal to accept their orders and rejecting its delivery at all. This is one of the worst practical jokes to be played as the delivery site just ends up feeling really stupid as they don’t get paid for the delivery, let alone the shipping cost which is never recovered.

2) Due to a slight dislike the delivery could be easily rejected, another absolute no-no for the company’s economy.

 We really wish to incorporate COD even with its so many problems because it expands our consumer base rapidly. People with no access to online means of paying rely on COD only. Given the challenges of high return rates and fraud, and yet the absolute necessity of COD, we use some varied tactics to minimize COD failures:

  1. Maximum Purchase Limit. What Flipkart did in the first week of June 2013 was a step to recognize people genuinely shopping, segregating them from the herds of people who do not value COD and mock it so openly. It announced that it was not going to be fulfilling cash on delivery orders of more than 10,000 rupees in certain areas of Uttar Pradesh.
  2. Offers and Incentives on Online Payment. Giving discounts or free gift vouchers to people who pay online is a very beneficial scheme. Luring people to pay you online is a great way to confirm their credibility.
  3. Have cash on delivery (COD) only for select categories. Often using COD for all categories may not make logistical sense. Some of the categories like books etc may not need the COD model. While electronics is something that COD model would work better with, so limit Cod to such categories only.
  4. Keep a minimum purchase limit for availing COD. There is an upper limit to employing the COD so it makes sense to put a lower limit to it. A minimum amount should be set up only after which COD will be valid for customers.
  5. Start a small charge for COD. Maybe a tiny amount to begin with, COD will then be perceived as an extra baggage charge which people will start avoiding soon.
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Zepost And Shiprocket: A Fair Comparison Of India’s Two Best Logistics Services

In the race of offering the best services, both KartRocket and Zepo come up with new features that will help their clients to setup and manage their online store quite easily. One such was logistic services Shiprocket and Zepost offered by Kartrocket and Zepo respectively. While Shiprocket was started in mid 2013, Zepo tied up with AVN logistics in January 2014 to come up with Zepost. If you are still unsure about which logistic company to choose, check out the below infographic to have a sneak peak about the two services. This will help you take a better and profitable decision.

Infographic zepost vs shiprocket1 Zepost And Shiprocket: A Fair Comparison Of India’s Two Best Logistics Services % category

1. http://www.zepo.in/automatedshipping.html
2. https://dl.dropboxusercontent.com/u/99389987/ZePOST%20PinCode%20Coverage%20List.xlsx
3. http://www.shiprocket.in/shiprocket-shipping-rates/
4. http://www.shiprocket.in/resources/Shiprocket-Pincodes.xlsx

DISCLAIMER: The above information is accurate to our knowledge as on 19th Sept, 2014. The information provided above may vary in future.

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5 Ways To Offer Free Ecommerce Shipping On Your Store

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One of the most frequent questions that every ecommerce store owner has to deal with is whether your online store is ready for free ecommerce shipping or not. Its answer might need a lot of discussion. Obviously, you want to offer the best services to your customer, but you cannot run into loss just for the sake of your customers. Afterall, you are here to do business and earn profits.

Whenever you are on a verge of deciding about getting free ecommerce shipping, you need to check whether it is feasible or not. It would be really silly on your end, if you offer free shipping for a product that is worth only Rs. 50 or Rs. 100. The shipping will cost you a similar amount and it just does not make sense.

However, on the second hand, you cannot ignore the huge benefits that are rendered by offering free shipping. Psychologically, it triggers your customer to buy more products, as free shipping makes overall difference in the final cost. Also, it makes you stand out among your competitors. So, what can be done to initiate free ecommerce shipping in your store without any loss in your business? Here are some of the tricks.

1) Set Minimum Threshold

Instead of offering free shipping on all products, you can set a minimum purchase amount. This way you are at a lower risk of facing any loss. Also, you indirectly encourages your customer to buy more. For example, if you have set Rs. 1500 as the minimum purchase amount for free shipping, there is huge chances that a customer stuck at Rs. 1000 will buy products worth 500 or more, just for the sake of free shipping.

2) Selected Product Or Category

You can offer free shipping on selected product or category where your profit margin is higher. The higher margin can easily bear the shipping cost. Also, it will surely increase the sale of that product.

3) Promotional or Festive Offers

The festive season is the most productive season for any ecommerce store. If year-long free shipping is not your cup of tea, then you can always choose a certain time or festive season, where you can offer promotional offers of free shipping. Also, by offering free shipping promotional offers, you can witness a growth of around 15-25% in your sales.

4) Flat Rate Shipping

Although, this does not come under “free ecommerce shipping”, but opting for a flat shipping rate can yield good results. For example, you can fix Rs. 50 or Rs. 100 as shipping rate for all orders.

5) Include Shipping Cost Within Product Cost

This is one of the last yet most commonly used tactic for attracting more customers. You can include shipping charges in the initial product cost and then offer free ecommerce shipping. This way, you build you stand out among your competitors by offering free shipping within the MRP.


The above is just a glance of options that you can offer free shipping, without bearing any loss in your business. You can choose any of them or simply try and test each at a time to see which shows better results. Also, you can opt for any automated shipping solution like Shiprocket, which offers you low rates shipping services. This automatically decreases the shipping cost. Remember, you need to take into account the benefits of both your business and consumers. Other than this, you can get creative and discover any similar choices.

If you know another other tactics, we would love to know. Let us know about it by adding comment below.

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Top Ecommerce Shipping Mistakes That You Need To Stop Right Now!

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For any ecommerce store, shipping is not just delivering the goods to the customers. It surely represents your work quality and commitment. Even a tiny-winy ecommerce shipping mistake that prove to be fatal for your brand reputation. Your customer may never shop from your online However, it is very annoying when you have to lose money as well as time due to unexpected mistake. These mistakes are completely preventable. Check out the most common yet dangerous shipping mistakes that you need to stop right now.

1) Limited Shipping Options

Many ecommerce store run after free shipping. Due to this, they often limit their shipping options. This also results in a very restricted delivery area. For example, if you are using Company A as courier service, it is not necessary that it can deliver products to each and every pincodes of India. This way, you restrict shipping options in terms of channels, carrier and area. This might take off lots of potential customers.

2) Wrong Packaging

Of course, you don’t want to deliver damaged product and piss them off. Inaccurate package dimensions or wrong packages create a bad impression of your brand. You need to enter proper dimensions to avoid any extra cost. Also, you need special packaging for delicate products like glassware, sharp objects, etc.

3) Recheck Labels and Address

Always check and recheck the label and address of the product that you are delivering to the customers. You don’t want your product to be sent to a wrong address. Today, there are many tools through which you can check whether the address entered is valid or not. Also, ensure that you are using a correct label for the courier company.

4) Sending Shipment To A Wrong Carrier

Before you choose any carrier, make sure that it delivers what you want. Make sure that the courier company is able to deliver products to required pincodes. Also, make sure that it can meet the special packaging needs for needed products.

5) Spending Unnecessary On Shipping

Whether you are paying for the shipping or you are charging your customer, it is always great to save some money on the shipping charges. As mentioned earlier, you can save packaging charges by avoiding oversized packing. Also, you can opt for ground shipping instead of air shipping and provide an estimated delivery date. An exception can be there, of course, in case of Express Delivery.


It is always recommended to check your shipments before dispatching to avoid these mistakes. To avoid these ecommerce shipping mistakes in future, you can also go for automated shipping solution like ShipRocket. Since, you don’t have to do anything manually, you can avoid maximum mistakes.

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To End Shipment Weight Issues, Shiprocket Brings In Applied Weight Concept

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Since the time we have introduced Shiprocket, there have been a lot of shipment weight issues faced by our clients. We have found that many users are unable to upload the accurate weight of their shipments. Due to this, there have been huge discrepancies between the actual weight and the weight applied by the courier companies. This creates issues during the final billing and causes inconvenience to our customers as well as us.

To avoid any such issue in future, we have introduced the concept of Applied Weight in our Shiprocket panel. Applied Weight is basically the weight on which your courier companies charges freight rates on your shipment. It can be equivalent to the actual weight or the volumetric weight, whichever is higher. To calculate the volumetric weight of your Shipment, simply multiply the length(cm) X height (cm) X width (cm) and divide the result by 5000. You can calculate the volumetric weight of your shipment for maximum accuracy.

Applied Weight Concept for Shiprocket Clients

Starting immediately, we would update the Applied Weight of clients’ respective shipments once in every 3 days both via mail and on the panel. Going forward, we would be updating the Applied Weight report every day. This way, you can proactively rectify any kind of weight difference issue immediately, instead of solving it at the end of the billing cycle. Also, you can easily calculate your shipment bills as per the final weight so that the final bill won’t be a surprise for you.

We request you to start checking the same on the panel. To check the Applied Weight of your shipment, please follow these steps on the order panel:

· Select the order number for which you wish to view the Applied Weight. Your order details will appear. Click on the Applied Weight tab.

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· After clicking, the applied weight of that particular shipment will be displayed.

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In case of any queries, you can easily raise a support ticket at srs@kartrocket.com by providing the following details:

1) AWB No.

2) Order No.

3) Applied Weight (as per the courier company)

4) Weight (as per you)

5) Product

6) Delivery Address

7) Pin code

8) Payment Method

9) Courier Company

10) Volumetric Weight

11) No. of Products

12) Remarks (if any)

Please note that any queries will not be entertained at the time of billing. You have to raise a ticket  within 48 hours of updating the Applied Weight report on your panel and emails.

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Best Ecommerce Shipping Strategy That Will Work For Your Startup

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Whether you are planning to start an online store or already have one, shipping is one of the most important and deciding factor of your online business fate is shipping. It is important that setup your ecommerce shipping strategy and decide your store’s shipping policies, rates, area, carrier beforehand so as to avoid any hassle afterwards.

One of the biggest mistakes that many entrepreneurs make is neglecting their shipping strategy. Once they know their carrier, they ignore the other related factors like rates, area of shipping, etc. No matter, whether your online store has the best design, offer varied range of products at the best prices, but if you are unable to offer effective shipping, you might end up losing many potential customers. To make sure that you don’t end up being abandoned by customers, you need to have a proper shipping strategy.

Why Your Online Store Needs Ecommerce Shipping Strategy?

If we want to put this in a sentence, then we would say to reduce cart abandonment and increase store’s sales. Do you know that High shipping cost is the number one factor that leads to a huge number of cart abandonment? To decrease this number, you need to strategically plan the shipping policies and rates.

Many times you would have noticed that a visitor lands into your website, choose a product and add it to its shopping cart. However, he leaves the cart in the checkout. Why? Because he is hit by the high shipping charges that has compensated with the discount that you were offering. While defining your shopping strategy, you need it to your customer without your business getting broke. Let’s check out some of the basic shipping strategy that you need to include for your ecommerce store.

Effective Shipping Strategy For Your Online Store

Set Your Shipping Rates By Weight And Not Item Cost

Wondering why? Because your courier company charges you for item’s weight and not cost. Obviously, you are going to charge our customers shipping as per the courier company. To determine your shipping rates, first check the applied weight of your product. ShipRocket lets you know about the applied weight of your order. You can also calculate the applied weight of your product by referring to this blog.

Get Combination Of Shipping Rates

If you are unable to offer free or flat shipping for your products, you can easily choose a combination of shipping rates for different products or according to the total amount at checkout. For example, you can offer free shipping on products with high profit margin. Or you can set tabs for shipping charges like if the total amount is upto Rs. 1500, charge Rs. 100 as shipping cost. Above that, you can offer free shipping. Analyze your products and profit margins and set tabs accordingly.

Make Transparent Shipping Policies

Make your shipping policies clearly on your website. This will not only clear doubts on your customers mind, but also enhances your brand reputation by opting for transparent communication. Offer the shipping rate tabs, carrier services, shipping areas and much more.

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Resolution of Shiprocket Freight Bill Issues

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We, at Shiprocket, strive continuously to find solutions of the issues faced by our customers regularly. We wish to improve our processes and introduce new features that aid in the resolution of these shipping dilemmas.

“My Freight bill is a huge surprise! How did I get charged so much for a particular shipment! How do I estimate the accurate weight of a particular parcel? ” Each customer could relate to these queries. This article would throw light on how you can easily avoid these problems from arising.

Process of Weight applied to Final Shipment

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Calculation Of Weight By Customer

Courier companies charge freight rates for your shipment based on the higher of actual weight or volumetric weight.

What is the difference between actual and volumetric weight?
Actual weight is the dead weight of your parcel. However, the cost of transporting a shipment can be affected by the amount of space it occupies rather than its actual weight. A less dense item generally occupies more volume of space, when compared to its actual weight.

This is where volumetric weight plays a role. Volumetric weight reflects the density of the package. Volumetric Weight of the shipment can be calculated in the following manner:

Multiply the length(cm)*height(cm)*width(cm) and divide the result by 5000.

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For Example: You are sending a package with weight 8kg, but the dimensions are 40cm x 30cm x 50cm. 40x30x50/5000 = 12Kg

As per the example the chargeable weight will be 12kg (volumetric weight) as the Volumetric weight is higher than the Dead weight (actual weight i.e. 8 kg in this example)

Feeding Accurate Weight On The Panel

Discrepancies crop up between the inputted weight by customers and the final weight applied by courier companies in these two cases:
• Weight of order is not inputted on the panel (Order weight would be 0.5 kgs by default for order processing)
• Weight of order is not accurately inputted on the panel

To avoid the above issues, do the following:
a) When you are importing an order in the Shiprocket panel, kindly input the higher of the actual or the volumetric weight of the packaged parcel accurately in the Weight Field provided on the panel. To do this, follow these steps
• Click on the Quick Add Option in the Order Tab

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• In the Add Totals and Confirm section, Input the accurate weight in the Shipment Weight Field at the bottom

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b) In order to maintain accuracy periodically, you can also edit the order once imported on the panel and modify the weight before shipment of the same.
• Select any particular order and click on the Edit Address Field present in the order details.

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• Edit the weight of your shipment in the Weight Field at the bottom.

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Actual Weight Charged By Courier Companies

The courier companies charge freight rates based on the weight calculated using the above formula itself. Thus, if correctly inputted by the customer in the first instance only, there will not be any difference in weight.

Sometimes, courier companies conduct selective physical verification of the parcels and input the weight in the system. For example, if the actual weight of the shipment is 12 kg and the courier company has made a mistake and charged you 0.5 kg(Default) the first time, the next time the same product is shipped, the correct weight(higher of the actual and volumetric) would be applied. That explains the difference in the freight rates of the same product shipped.

Applied Weight

The difference in the applied weight and the inputted weight causes a lot of issues during the final billing, causing inconvenience to both our customers and us. To avoid this issue from arising and to bring in more transparency, we have introduced the concept of applied weight that is finally charged by the courier companies. The applied weights of shipments would be updated daily on the panel and via email. Thus, the differences can be resolved immediately instead of waiting for the final billing. To learn more about Applied Weight, click here.

Raising of Freight Bill

The final freight bill is raised by courier companies on the applied weights. There are times the courier companies take a longer TAT to raise the freight invoice. For example, for whatsoever reasons, the courier companies raise the invoice of an order shipped on 10th Sept on 25th Oct, we will be able to raise the freight bill only after receipt from the courier companies. Thus, the delay in raising the freight invoice.

The client is required to check and revert for any queries or issues within 3 days of receiving the invoice. If the payment is not made within 7 days of the Date of Invoice generation, the shipping account will be put on hold.

By simply following these simple tips, customers can avoid any issues that arise in their final billing. In case you still persist to have any queries, you can always raise a ticket at srs@kartrocket.com

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ShipRocket Revises Its Fair Use Policy; Introduces Security Deposit on All Plans

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For the past 18 months, Shiprocket has been trying to provide you the best shipping services. Today, we have reached a customer base of 6000 merchants and still counting. In order to make our shipping system more secure against payment default and restrict unfair use of our services, Shiprocket has revised its shipping policy by introducing security deposit and shipping limit across all plans.

What Exactly Is Shiprocket’s Fair Use Policy?

Since, the customer base of the Shiprocket has increased at a fast pace, it had become really important to make our business more viable for such large merchants. This is the reason that we have introduced security deposit on all our plans.

As per this new shipping policy, every new merchant of Shiprocket will have to make a security deposit of Rs. 3000 against a shipping limit of 25 kgs. For every additional 25kg limit, you can make another security deposit of Rs. 3000. However, there is no upper limit set for shipments. Please note that this security deposit is 100% REFUNDABLE and will be credited to merchant’s account as soon as he/she leaves the platform.

For existing clients, we have tried to cover this policy in a very liberal manner. We have fixed a shipping limit, as per your previous credit history, which is much higher than your current usage. For this limit, you don’t need to pay any security deposit. For any further clarification on your shipping limit, contact Shiprocket support.

How Can I Recharge My Shiprocket Account To Increase Shipping Limit?

With Shiprocket, you can either setup your shipping limit beforehand by making the desired amount of security deposit. For example, if you ship 80 kg in a month and want 100 kg limit, you need to pay Rs. 12000 as the security deposit (For 25 kg, the security deposit amount is Rs. 3000).

In case, you have exhausted your shipping limit and want to increase it, then you can easily do it from your Shiprocket admin panel. Just follow these steps:
• Login to your Shiprocket admin panel. Click on order. You will see “Buy Shipping Credit.”

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• Choose the security deposit amount and click on Pay Now.

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• Once, you click on Pay Now, you will be directed to EBS payment gateway and pay online. As soon as you made the payment, your account will be recharged to the corresponding shipping limit.

• You can easily check the remaining shipment limit on your Shiprocket admin panel after clicking on Orders.

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Important Information About Our Security Deposit

Please note the following:

• Whatever amount you deposit as security is completely refundable. It will be credited to your account after 6 months, given that you haven’t used it against order shipped and have paid all the pending bills in full.

• Whatever amount of security deposit you pay, its corresponding shipping limit gets renewed for every following month.

• This is just a security deposit amount and will not be adjusted in your monthly freight bill. They will be raised separately as per that month’s shipments and has to be paid by the merchant as per terms of service.

• Also, this security amount is not an advance payment and will not be deducted against your shipping bill. It will only be deducted, if the merchant fails to pay the amount as per the terms of payment.

Still have some unanswered questions? Feel free to contact our support by writing an email at srs@kartrocket.com and we will get back to you as soon as possible.

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How to Process Pickup Generation on ShipRocket Panel?

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As you must already know, ShipRocket is a shipping solution that bridges the gap between the merchant and the courier company. After you have processed your order on the ShipRocket panel, the next step is the Pickup Generation on ShipRocket panel. In this post, you will get easy to understand steps and tips for Pickup Generation as well as the Reverse Pickup for better understanding. Lets’ start with the process of the Pickup Generation on ShipRocket.

Steps for Pickup Generation on ShipRocket

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1. Log in to ShipRocket panel. Process all your orders on ShipRocket panel. After you have allocated the AWB number, print shipping label and invoices, you need to generate pickup for your order/s.

2. Now, select the order/s from the list. After you have selected all the desired order/s, click on ‘Generate Pickup’ on the top right corner.

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3. After clicking on ‘Generate Pickup,’ choose the courier company through which you want to generate the pickup for.

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4. Remember that the pickup generation window shuts down at 12 pm every day. Therefore, make sure that you generate pickup before 12 pm or max 1pm, in some cases to avoid any delay in shipping.

5. In case, you have generated pickup after the pickup window is closed, then you will get the following message. And, you need to try generating pickup the next day.

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6. In case you have a successful pickup, you will get the following message with the token ID.

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7. Generate manifest sheet. To do this, select your order/s and click on ‘Print Manifest.

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8. The courier company boy usually comes to your warehouse between 2 pm to 8 pm. As soon as he comes, give all your shipments. Get the two copies of the manifest signed from the pickup boy, one for the courier company and another for you, for future reference.

9. After the shipment has been dispatched from your warehouse, you can easily track your order from ShipRocket panel.

Things to Remember Before and During Pickup Generation

Here are some of the important points that you should be aware of before you process pickup generation on ShipRocket. This will help you avoid or resolve any issues.

• In case, you face any problem like pickup is not done on time or in case of any urgent situation, contact your courier company or raise a ticket at srs@kartrocket.com

• The cutoff time of pickup generation is before 12 pm or 1 pm (in some case) Monday-Saturday. No pickup is generated on Sunday.

• Don’t forget to take the signature of the pickup boy every time on the manifest for future record, no matter how many times he comes to get shipments. It is an important document. In case of any lost or damaged claims at later stage, this is an important proof to raise a claim ticket.

• Always use the automated, system generated shipping label for shipments. Never use manual Docket or shipping label.

• Make sure that you properly pack your shipment to avoid any damage. You can refer to this blog and learn packaging tips for your shipments.

• Make sure that you don’t send any shipment whose pickup is not generated or has been generated after the pickup window is closed for the day. This is because, the courier companies check your shipment from their soft data as well. In case, they don’t find relevant pickup generated for a particular shipment, then it might get stuck in their warehouse. This will cause issues to your customers as well as you.

• Also, please note that pick up generated for a day is valid for that day. In case the pickup is not done, due to any reason, the merchant has to regenerate the pickup for the next day, before the cut off time so that soft data can also be sent.

• Sometimes, especially during the festive season, the courier companies shut their pickup windows before the cut off time, i.e. 12 pm. Make sure that you generate pickups even before 12 pm and not wait for the last minute.

Reverse Pickup Process

Sometimes, many merchants offer returns or exchange or products as a strategic advantage to their brand. With ShipRocket, you can easily generate reverse pickup by following these steps.
1. Firstly, you need to send a mail at gopal.mishra@kartrocket.com with few details like Consignee-AWB Number, Order Id, Courier Company Name, Address, Contact No, City and State.

2. The Shiprocket team will contact the courier company on the basis of the detail provided. A reference number is generated for reverse pickup.

3. Now, this mail will be sent to the merchant with the pickup date and other details. You can send the pickup date to your customer for more convenience.

4. The pickup will be initiated on the set date and sent to your warehouse.

Things To Remember For Shiprocket Reverse Pickup Process

• Please note that we charge Rs. 20 extra over and above the shipping charges for reverse pickup.

• The possibility of reverse pickup has to be checked by the team prior pickup (WHICH TEAM)

• In case the pickup is not done of the set ate, please contact our support at srs@kartrocket.com

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How to Process Orders on ShipRocket Panel?

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To start using ShipRocket, the first step towards shipping your products is to process orders. ShipRocket offers automatic order sync with KartRocket, various marketplaces like Amazon, EBay and coming soon are other marketplaces like Snapdeal, Shopclues and Flipkart. Also, ShipRocket offers order sync to ecommerce platforms like Shopify, Prestashop, Woocommerce, Magento and Opencart.

Add Order

ShipRocket offers automatic order sync to the above mentioned integrated marketplaces and other ecommerce platforms. But, this does not mean that you can use ShipRocket for other ecommerce platforms as well. Before you process orders on ShipRocket panel, click on ‘Add Order’ to quickly add order on ShipRocket. Type in the shipping details, product details, payment method, shipping method and other detail and Save it. Make sure that you enter a unique reference ID for every order you import.

Import Order

In case, you have numerous orders, then use Bulk Import Order and easily import orders in the form of .csv file. You can download the sample file to note down the exact format for easy import of orders. After the file has been imported, click on Process Order and use ShipRocket for shipping.

Steps to Process Orders on ShipRocket Panel

After you have imported all the order in your Shiprocket panel, follow these steps:
• Click on Process Orders, or you can click on the Orders.

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• Choose the order/s which you want to process. On clicking, you will get all the details. Click on Ship Now to proceed.

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• You will get a list of available courier companies, based on the shipping address. You can choose any one of them or ship products through your preferred company along with its AWB number.

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• As soon as you assign a courier company from ShipRocket, you will get AWB number. AWB or Airway Bill is used to track the shipment and show its delivery status. Now, click on ‘Prints’ to print shipping labels and invoice.

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• Now, the following screen will appear. Click on ‘Print Invoice’. This will go inside the package. Also, you can share its copy with the courier company. Click on Print Shipping label that goes on the top of the package. Click on ‘Print COD Label,’ in case you are using FedEx.

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• After you have got print outs for all these, you can proceed with the pickup generation. You can check out its exact process by clicking on this blog.

Once the pickup has been generated, you can easily track order status from your ShipRocket panel. You will also be notified through email, as soon as the order status changes. Got any queries regarding ShipRocket? Drop a comment below, or raise a ticket at srs@kartrocket.com. Happy Shipping!

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Reverse Logistics for Ecommerce: Understanding The Basics

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With this cut throat competition that has been prevailing, every ecommerce owner has been trying to come up with ideas that lead to maximum customer retention. Due to this, the concept of ecommerce does not end by delivering products to the customers. There is another aspect of logistics that come into action after the goods has been delivered. Thus, enters Reverse Logistics. It is equally important in today’s ecommerce scenario. Functions like return, repairing, refund, reselling, etc. has become an important profit center.

Reverse Logistics: An Introduction

Reverse Logistics is basically the procedure that is associated with the above functions that works as a profit center, i.e. product returns, repairs, maintenance, recycling, dismantling, etc. The concept of reverse logistics has been there for decades. However, it has now become an important aspect of ecommerce owners in order to improve customer service and retain customers for maximum time.

It is a serious area of concern for ecommerce store owner, especially if your store deals with products with short life cycle like electronics. In normal ecommerce functioning, a product reaches the customer after it has been supplied by the manufacturer, distributors and retailers. In case the product is defective or the customer demands exchange or refund (as per the return policy of some stores), the whole supply chain process will be reversed from the customer till the manufacturer.

Major Reasons That Lead To Reverse Logistics

There are various reasons why an ecommerce store needs to introduce Reverse Logistics. Read below to find out more:

Store’s Return Policy

Many ecommerce stores come up with various return policies to drive more customers. For example, there are numerous ecommerce stores that offer 30 day free return, 15 day free return, etc. Due to this, many users return products.

Wrong Product

A lot of time, we hear stories about wrong product delivered to the customer. These kinds of stories really put off their customers. To build a positive brand reputation, merchants need to return the wrong product and replace it with the correct one.

Wrong Address

Another mistake that is really common. Products delivered to the wrong address might be an issue either from the customer or the merchants’ end. No matter whose issue is it, it is the ecommerce merchants who have to deal with it.

Damaged Goods

Imagine that you have ordered a brand new smartphone or laptop. However, when you received it is scratched or does not work. It is quite a nightmare, but this situation does occur. To return such damaged goods, ecommerce reverse logistics is needed.

Product Exchange Offer

“Get your old gadget and get Rs. X off on new.” This is quite a common marketing strategy for many ecommerce store owners that involved reverse logistics.

Why Your Ecommerce Store Needs Reverse Logistics?

One of the major answers of why your store needs reverse logistics are mentioned above. The above are the five situations do lead to the need of reverse logistics. Why else you need it? Let’s check out!

Excellent Marketing Strategy

Many studies have revealed that reverse logistics is a great way to attract customers. Many users, especially those who are new to online shopping or unsure about buying online, take reverse logistic as a positive point, go ahead and buy products.

Retain Customers

After driving customers to your store, the next step is to retain them for maximum time. The best way to do this is to satisfy customers with your service. If you offer reverse logistics, then the customer will be able return or exchange products without any hassle. Hence, might like to come again and shop at your store.

Environmental Responsibility

Today, there are many regulations that have been put on e-waste. This e-waste majorly comes from damaged electrical goods. The recycling and waste management of this waste is the responsibility of the seller to recycle products.

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left over inventory

What To Do With Left Over Inventory?

If you are running a business with a colossal inventory, you will be aware of the exhausting process to count your stocks. Not only is the inventory management boring and tedious, it is easy to make a mistake, leading to loss of time and efforts. No matter how careful you are at counting the invento...
fedex shipping

Know Your Courier Company: FedEx Shipping

Since, ShipRocket lets you ship easily using the best courier companies, we have come up with this series of blogs where we will help you know more about the courier companies through which you are shipping your products. Introduction to FedEx Federal Express (FedEx) is a global logistics company ...
selling on ebay

Selling on eBay: Getting Started!

E-Commerce industry has witnessed a massive explosion in its growth in the last decade. It has led to many businesses selling their products and services online, while simultaneously strengthening their brand recognition in the industry. More customers are willing to make purchases online, which hav...
common shipping terms

Understanding The Basic Shipping Terms

The process of ordering goods online and receiving them at your doorstep is an amazing process that requires smooth coordination between the merchant and shipping company. This blog enumerates the process of how you receive your orders, and the jargons you must be aware of, used in the industry. ...
how to pack shipments

The Basics of Ecommerce Packaging (An Infographic)

No matter how much discounts you give on your products or variety of products you offer, nothing can be more annoying for your customer than receiving that product in a damaged condition. This is also one of the key reasons of product returns. Other than the monetary loss, your brand might have the ...
Shiprocket Freight Bill

How Shiprocket Freight Bill Is Charged?

Shipping Bills or Freight Bill is the invoice raised by Shiprocket of your sent shipments' charges. This invoice is raised on every 2nd and 4th weeks of every month with all the details of your shipments, carrier used along with their dates. Since, Shiprocket works with multiple courier companies...
inventory management

How Inventory Management Can Save 20% On Shipping Time?

Inventory management allows entrepreneurs to track their merchandise from suppliers to warehouses in a systematic way. This blog shares the intricate details on successfully managing the inventories. What Is Inventory Management? Inventory management is a process to specify the shape and percentag...

Tips & Tricks of Selling On Marketplaces: Amazon

Amazon, the retail giant, forayed in the Indian eCommerce space in 2013, with just two product categories - books and movies. Later, they added other selections like gadgets, music CDs, consumer products, baby products, beauty products, bed & bath, kitchen accessories and more. Today it sells ov...

A Complete Guide on How To Use The Perfect Shipment Boxes

Today, regardless of the business size (small, medium, or large), entrepreneurs are venturing in the world of E-Commerce to generate a steady and powerful source of income, and they have been successful too. So what is the secret behind their success? Well, the secret- their business is based upon t...
Shiprocket Prepaid Model 6

Shiprocket To Introduce Prepaid Model For Better Freight Bill Management

At ShipRocket, we always try to make ecommerce logistics more comfortable for you so that you can focus on your core business. This is why, we are moving to a prepaid model which will be effective from 1st May 2015. This means, you no longer have to block your cash flow by depositing security money...
ecom express

An Introduction to Courier Company: Ecom Express

Ecom Express is committed to social and economic development of the community by providing top courier services to domestic and international customers. The company has achieved immense growth and expansion throughout India and seeks to spread its wings offshore. Ecom Express has a very distincti...
How to Ship Food

How to Ship Food and Other Perishable Items

After you have setup your online business to sell food online, there is still a big challenge awaiting you. And, that is how to ship food and other perishable items in India and abroad. If you want your homemade goodies traveling all over the world in astounding quantities, then you need to make s...
Air and Surface Shipping

How ShipRocket Charges For Air And Surface Shipping?

In today’s fast paced world of technology, hundreds of eCommerce businesses have been popping every day. However, their success or failure is subject to many variables. One of them is shipping. And, by shipping, it is not just shipping but other factors like delivery time, shipping charges, etc. ...
Shiprocket new features

ShipRocket Just Got Better With These Amazing New Features

We have always believed that your success is the reason of our existence. To make this success a never-ending saga, our team always strives to make ShipRocket a better platform for you. After the launch of ShipRocket’s prepaid model, we have come up with some amazing features, which will make our ...
save shipping cost

Kickass Tips To Save Shipping Costs And Earn More Customers

You have awesome products to sell. Still, getting orders has become a daunting task for you. Why? Have you ever thought of it? Do you know that 67% of online store lose customers because of high, unpredictable shipping cost. Shipping is surely an additional expense. However, you cannot compromise wi...
how to write return policy

Ingredients To Write An Awesome Return Policy for Your eCommerce Store

Ecommerce industry is swiftly climbing the popularity charts, with sales revenues of $30 BB recorded on the globe in the last three years. All thanks to the Internet technology that has constantly paved way for new and innovative methods of easing our lifestyle. Today, both new and existing business...
how to shop apparels in India

How To Ship Apparels In India: A Beginners Guide

How To Ship apparels in India? If this question is nagging your mind, then here are the answers to all your queries. Do you know that logistics is one of the primary factors of your online apparel store? Wondering how logistics decide the fate of online store? Since the success of your online sto...
domestic courier services in india

Check Out The Best Domestic Courier Services in India

Courier service is not new to human civilization. In the olden times, homing pigeons, horseback riders, and foot messengers were used to deliver messages in a timely manner. The royal courts maintained their own fleet of messengers who were paid a little extra than the laborers in the field. Today, ...
selling only on marketplaces

Why Selling On Only Marketplaces Is A Bad Idea?

Online marketplaces offhand appear to offer greater benefits for merchants regardless of their business size (small, medium, large). Rather it is a symbiotic relationship between eCommerce store and merchants as the vendor gains a better exposure for their products/service, while the web store recei...
product sku

Understanding Product SKU: How to Introduce Your Products

Stock Keeping Unit (SKU) symbolized by a distinctive code for an item, which a company intends to sell. The SKU provides specific details about the product such as size and color variation. The Product SKU is exclusive to each product and variations within a product range. Furthermore, it is designe...
dropshipping in india

Dropshipping in India: Is It Worth Enough?

If уоu’re contemplating on launching an eCоmmеrсе buѕіnеѕѕ, finding rеlіаblе companies who do Dropshipping in India might bе уоur рrіmаrу соnсеrn, isn’t it? To fіnd thе rіght соmраnу, wе ѕhоuld weigh certain factors such as costs and delivery areas it covers,...
pack heavy items

How To Pack Heavy Items for Easy Shipping?

As an eCommerce store, packaging is an important part of your business. You must secure your merchandise to avoid damaging it. Moreover, a smart packaging adds to the appeal of your shipment. But, packaging heavy merchandise is neck breaking job, is there a way out. This blog shares information on H...
multi channel selling

Why You Should Start Multi-Channel Selling Today

According to the latest developments in the eCommerce segment, it's said that impulse buying is a potential revenue generator for businesses and can significantly boost sales revenues. The key market players had already sensed this coming and customized their market presence in a way to entrap the i...
order fulfilment for ecommerce

A 5 Step Guide On Order Fulfillment For eCommerce Website

eCommerce has really made easy. Hasn’t it? Especially for a buyers. All they need is to click on their desired product, add to cart and process the payment. And it is done. Within few days, the product will reach at the buyer’s home. But what exactly happens behind the scenes? How do retailers r...
product return policy

Top Product Return Policy Myths That Need To Be Broken ASAP

Ecommerce has spread like wild fire amongst businessmen in India. The last recorded market value of eCommerce in India was in the year 2013 and it was worth a whopping 1200 crores. That’s equal to a small country’s GDP. That’s not all. According to statistics, this number is about to reach 400...
reduce shipping costs

Are Shipping Costs Eating Away All Your Profits?

With the boom of online technology, eCommerce stores are emerging in every corner of India. From groceries to expensive jewellery everything is being sold through the internet. Consumers can surf, select and purchase products and service with just a few simple clicks. Earlier getting a full-fledg...
product reviews and testimonials

The Needs & Deeds of Product Reviews and Testimonials

What do you do before buying a phone or a laptop? Do you search for customer reviews for certain products? Do you also Google reviews for particular websites who have good customer services? The odds are that you do. And if you do, what makes your customers any different? Product Reviews and Test...
offer free shipping

A Million Ways To Offer Free Shipping In Reality

With many eCommerce giants offering free shipping to all its customers, the question for other ecommerce websites isn’t ‘should I offer free shipping?’ The more appropriate question is ‘can I offer free shipping?’ Offering free shipping might seem like a big cost if you do not have complet...
multiple courier partners

How Multiple Courier Partners Can Help You Ship Efficiently

Shipping time is a major determinant factor in the retail industry. When Amazon came up with one day delivery and same day delivery, there was a huge upwards shift to their customer base. There are many situations where customers can benefit from a quick delivery service. Shipping and delivery of...
Increase Sales With Product Packaging

How To Increase Sales With Product Packaging By 18%

Don’t you just love a product that comes in a fancy box or is covered in vibrant colors? Well so do your customers. Product packaging plays a vital role in boosting sales by enhancing the visibility of your brand and improving brand recall. So, let's learn how to increase sales with product packag...
slow moving inventory

How To Manage With Slow Moving Inventory?

Your inventory is one of your biggest assets in your business. But inventory can easily turn into a liability when it is slow moving. Slow moving inventory ties up your business capital and engages resources that can rather be used for the growth of the business. Therefore, it is important to device...
save money on packaging

Save Money on Packaging: Go For Sustainable Packaging

There is a new storm of ‘going green’ in all aspects of life today. More and more people today are aware of the importance of sustainable development. Therefore, many companies are exploring new ways to incorporate sustainable packaging and sustainable business procedures. While this is a truly ...
avoid fake orders

How to Avoid Fake Orders on Your eCommerce Website

A fake order on an eCommerce portal is an order that has been placed with the intention of defrauding the seller. A lot of these fake orders are done out of sheer mischief or just trying to prank a company. You must be wondering, why in the world someone would place a fake order. Well, unfortunat...

The Cheat Sheet to Find Dropshippers in India

If you are an e-commerce business owner chances are that you will need to tie-up with a supplier or manufacturer who will supply the goods! But what if I tell you there is a better option than that! The latest trend is that the eCommerce businesses tie up with Dropshippers! In case you have heard...
golden rules for asset tracking

7 Rules to Successfully Track your Business’s Most Valuable Assets

Asset Tracking solves several challenges of a business. It offers a framework that allows the companies to become efficient. Further, Asset Tracking also boosts the bottom line by employing the most efficient use of the existing resources so as to avail the best possible results. How to choose an a...

How you to find a lean and lucrative warehouse location?

There are several factors that logistic managers and business owners must deal with. Of these, one of the things that they hate the most is the idle inventory. No business organization – small, mid sized or big is ever happy with anything idle or stagnant. Movement, therefore is one of the most un...

4 Tips for expansion of the warehouse network

Are you seeking some means and ways to grow further in this year? If you wish to improve the agility of your shipping operation or want to include new products on board, it is time you consider the expansion of your warehouse network. Every small or a regional business, tends to keep the warehouse c...
choosing warehouse location

Top 7 Factors to consider when choosing a location for warehouse

True cost is one of the most important factors that most people consider when seeking an industrial development site however, there are several factors that need due consideration whenever you are selecting a location for your warehouse. Here are 7 such factors. Layout and flow of Building The op...
warehouse management techniques

Improve customer service these 4 warehouse management techniques

The manner in which you manage your warehouse speaks a lot about your company. High productivity rates as well as efficient processes suggest that you value your company and the customers by providing them the service that they expect from you. Ponder hard, how will your customers feel if your wareh...
tune up warehouse

Learn How You Can Tune up your warehouse?

The coming few years are again going to have a significant role in the shaping up of the logistics industry. With the help of globalization and liberalization, the global economy is far more connected. Directly or indirectly, this has led to the expansion of 3 PLs, the Distribution Centers as well a...
wholesale dc

5 reasons why Wholesale DC’s struggle in fulfilling e commerce orders for fashion brands

Most Wholesale Distribution Centers are incredible at the shipping and receiving apparel at the case level in a rather inexpensive and quick manner. This expertise however does no good in helping them prepare for all rising requirements of the e commerce fashion brands. Here we have listed 5 key ...

Top 10 supply chain and warehousing trends in 2016

In every industry, there are certain trends and patterns that keep changing every year. For the year 2016, there are some special trends as well. The complete industry has become more efficient and inclined to technology. We can also predict the future of this industry through the trends that we see...
cold storage

Tips to successfully manage a cold storage warehouse

If it is about our homes, most of us would want to keep the cold at bay. However, when it comes to a cold storage warehouse, one challenging factor is to maintain the right cold storage temperature for the product stored inside. This has to be done without compromising on the warmth of the personnel...
drone future of logistics

Impact of drones on logistics industry in next 10 years

Drones or the unmanned aerial vehicles can broadly be referred to as a flying robot. These aircrafts can either be controlled via remote or it can fly autonomously by way of the software controlled flight plans in the embedded systems that work in conjunction with the GPS. Evolution of Drones Dr...
cycle counting inventory

Top 6 Benefits of Cycle Counting Vs. Annual Inventory Counts

The key aim for almost every manufacturing and distribution company is to completely eliminate the very need for physical counting and rather depend on the cycle counting so as to keep the numbers of inventory up to date. Inventory counting tools, inventory management as well as the inventory softwa...
mistakes in logistics

5 Mistakes You Need to Avoid While Reducing Logistics Cost

For the growth of any company there are certain operations which should be given top priority in order to gain positive results. Costs are needed to be controlled so as to maintain a higher chance for profit. Logistics management deals with activities related to storage of goods along with procureme...

Key Strategies for success in the Omni Channel Fulfillment Market

A lot of retailers fail to pacify their operations in pace with the evolving trends in the e commerce market as well as the rising demands of the e commerce customers. Due to this, the margins from the direct to customer channels are at a high risk of falling short of expectations. Fulfillment is of...