How Shiprocket Freight Bill Is Charged?

Shipping Bills or Freight Bill is the invoice raised by Shiprocket of your sent shipments’ charges. This invoice is raised on every 2nd and 4th weeks of every month with all the details of your shipments, carrier used along with their dates.

Since, Shiprocket works with multiple courier companies at a single time, many merchants often feel difficulty in understanding how exactly the Shiprocket Freight Bill is raised. For better understanding of the same, here is the step by step description on how Shiprocket charges your freight bill.

Volumetric Measurement For Shiprocket Freight Bill

You must be aware that courier company charges you according to the weight of the parcel. You should also know how these companies weigh your parcel. That’s depends upon the volumetric weight. The cost of freight is directly proportional to the volumetric weight of the consignment. So, if the surface mode increases, the volume increases too, and so does the Shiprocket Freight Bill.

To calculate the volumetric weight of the shipment of a package, use the following equation.
Length x width x height (cm) of the packet/ 5000 (a fixed amount of weight)

You are sending a package that weight 8kg, but the dimensions is 40cm x 30cm x 50cm.

40x30x50/5000 = 12Kg

As per the example the chargeable weight will be 12kg (volumetric weight) as the Volumetric weight is higher than the Dead weight (actual weight i.e. 8 kg in this example). To know more about volumetric weight concept, click here.

P.S. In case, you are sending multiple packages, calculate each weight separately and this will be your “total chargeable weight.

Freight Calculation

Before billing the Shiprocket freight rate, you should know how to calculate the freight. Here is the formula for calculating the freight.

Base rate (500gm) X [Total Package Weight + Fuel Surcharges+ Additional charges (COD) charges or the Address correctional charges/ Octroi Charges/ ODA Charge) + Currency charge (@4% in case of Bluedart) +KartRocket Service Charge (10%, 25%, or 35%) + Currency Charge + Service Tax (12.36%)]

There is a security deposit of Rs. 3000 against a shipping limit of 25 kg

Terms Explained:

Additional Charges

Address Correction Charge denotes the Fedex charges in case of an address correction for delivery, post pick up. Rs. 50 is charged extra.

Out Of Delivery Charges (ODA) denotes the charges to deliver the packets to unrecognized pin codes.

Octroi and other Government Taxes are the charges levied by States plus the courier amount for paying this charge.

Currency Charge

It is the rate levied as per the current currency inflation charge of 4% according to Blue Dart.

Base Rate

Base Rate is the rate on which your courier company will charge you the freight bill. For many courier companies, the base rate is calculated for minimum 500 gms. However, carriers like FedEx charge their base rate for minimum 1 kg.

For Example, if the chargeable weight of your shipment is 1.5 kg and the base rate is Rs. 500, then amount will be 1.5 x 500 = Rs. 750.

Fuel Surcharge (FSC)

The Fuel Surcharge rate depend upon the selected courier company. However, these rates keeps on fluctuating according to the fuel price. The charged Fuel Surcharge is seen on your freight bill.

KartRocket Service Charge

One or more additional charges may be applicable according to the shipping rates and terms of KartRocket. A service charge of 10%, 20%, 15% or 35% shall be charged on the total bill as per the plan selected, before the service tax is charged.

Pointers to Keep in Mind for Packages

Entrepreneurs must know their limitations on sending freights to the courier company. Any smallest increase in the weight will result in shelling out more money from your wallet. Now you wouldn’t want to do that, would you?

Ensure that your packaging material is lightweight yet sturdy, so pack the ordered item neatly in a cardboard box followed by a bubble wrap for that extra layer of protection. Secondly, follow the packaging and freight size guidelines of your vendor (shipping company), strictly. A small deviation in size and you must pay a higher fee for shipping the product.

So, if you are running any small-scale industry make an added effort to evaluate the package and the freight calculation formulae before sending the orders.

Got any question? Feel free to share with us on the comment section.

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How to Process Orders on ShipRocket Panel?

process orders on Shiprocket

To start using ShipRocket, the first step towards shipping your products is to process orders. ShipRocket offers automatic order sync with KartRocket, various marketplaces like Amazon, EBay and coming soon are other marketplaces like Snapdeal, Shopclues and Flipkart. Also, ShipRocket offers order sync to ecommerce platforms like Shopify, Prestashop, Woocommerce, Magento and Opencart.

Add Order

ShipRocket offers automatic order sync to the above mentioned integrated marketplaces and other ecommerce platforms. But, this does not mean that you can use ShipRocket for other ecommerce platforms as well. Before you process orders on ShipRocket panel, click on ‘Add Order’ to quickly add order on ShipRocket. Type in the shipping details, product details, payment method, shipping method and other detail and Save it. Make sure that you enter a unique reference ID for every order you import.

Import Order

In case, you have numerous orders, then use Bulk Import Order and easily import orders in the form of .csv file. You can download the sample file to note down the exact format for easy import of orders. After the file has been imported, click on Process Order and use ShipRocket for shipping.

Steps to Process Orders on ShipRocket Panel

After you have imported all the order in your Shiprocket panel, follow these steps:
• Click on Process Orders, or you can click on the Orders.

Process Order on shiprocket

• Choose the order/s which you want to process. On clicking, you will get all the details. Click on Ship Now to proceed.

process orders on Shiprocket
• You will get a list of available courier companies, based on the shipping address. You can choose any one of them or ship products through your preferred company along with its AWB number.

process orders on Shiprocket
• As soon as you assign a courier company from ShipRocket, you will get AWB number. AWB or Airway Bill is used to track the shipment and show its delivery status. Now, click on ‘Prints’ to print shipping labels and invoice.

process orders on Shiprocket

• Now, the following screen will appear. Click on ‘Print Invoice’. This will go inside the package. Also, you can share its copy with the courier company. Click on Print Shipping label that goes on the top of the package. Click on ‘Print COD Label,’ in case you are using FedEx.

process order on shiprocket
• After you have got print outs for all these, you can proceed with the pickup generation. You can check out its exact process by clicking on this blog.

Once the pickup has been generated, you can easily track order status from your ShipRocket panel. You will also be notified through email, as soon as the order status changes. Got any queries regarding ShipRocket? Drop a comment below, or raise a ticket at Happy Shipping!

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How to Process Pickup Generation on ShipRocket Panel?

process pickup generation on shiprocket

As you must already know, ShipRocket is a shipping solution that bridges the gap between the merchant and the courier company. After you have processed your order on the ShipRocket panel, the next step is the Pickup Generation on ShipRocket panel. In this post, you will get easy to understand steps and tips for Pickup Generation as well as the Reverse Pickup for better understanding. Lets’ start with the process of the Pickup Generation on ShipRocket.

Steps for Pickup Generation on ShipRocket

process pickup generation on shiprocket

1. Log in to ShipRocket panel. Process all your orders on ShipRocket panel. After you have allocated the AWB number, print shipping label and invoices, you need to generate pickup for your order/s.

2. Now, select the order/s from the list. After you have selected all the desired order/s, click on ‘Generate Pickup’ on the top right corner.

process pickup generation on Shiprocket 1

3. After clicking on ‘Generate Pickup,’ choose the courier company through which you want to generate the pickup for.

process pickup generation on shiprocket

4. Remember that the pickup generation window shuts down at 12 pm every day. Therefore, make sure that you generate pickup before 12 pm or max 1pm, in some cases to avoid any delay in shipping.

5. In case, you have generated pickup after the pickup window is closed, then you will get the following message. And, you need to try generating pickup the next day.

process pickup generation on shiprocket

6. In case you have a successful pickup, you will get the following message with the token ID.

process pickup generation on shiprocket

7. Generate manifest sheet. To do this, select your order/s and click on ‘Print Manifest.

process pickup generation on shiprocket

8. The courier company boy usually comes to your warehouse between 2 pm to 8 pm. As soon as he comes, give all your shipments. Get the two copies of the manifest signed from the pickup boy, one for the courier company and another for you, for future reference.

9. After the shipment has been dispatched from your warehouse, you can easily track your order from ShipRocket panel.

Things to Remember Before and During Pickup Generation

Here are some of the important points that you should be aware of before you process pickup generation on ShipRocket. This will help you avoid or resolve any issues.

• In case, you face any problem like pickup is not done on time or in case of any urgent situation, contact your courier company or raise a ticket at

• The cutoff time of pickup generation is before 12 pm or 1 pm (in some case) Monday-Saturday. No pickup is generated on Sunday.

• Don’t forget to take the signature of the pickup boy every time on the manifest for future record, no matter how many times he comes to get shipments. It is an important document. In case of any lost or damaged claims at later stage, this is an important proof to raise a claim ticket.

• Always use the automated, system generated shipping label for shipments. Never use manual Docket or shipping label.

• Make sure that you properly pack your shipment to avoid any damage. You can refer to this blog and learn packaging tips for your shipments.

• Make sure that you don’t send any shipment whose pickup is not generated or has been generated after the pickup window is closed for the day. This is because, the courier companies check your shipment from their soft data as well. In case, they don’t find relevant pickup generated for a particular shipment, then it might get stuck in their warehouse. This will cause issues to your customers as well as you.

• Also, please note that pick up generated for a day is valid for that day. In case the pickup is not done, due to any reason, the merchant has to regenerate the pickup for the next day, before the cut off time so that soft data can also be sent.

• Sometimes, especially during the festive season, the courier companies shut their pickup windows before the cut off time, i.e. 12 pm. Make sure that you generate pickups even before 12 pm and not wait for the last minute.

Reverse Pickup Process

Sometimes, many merchants offer returns or exchange or products as a strategic advantage to their brand. With ShipRocket, you can easily generate reverse pickup by following these steps.
1. Firstly, you need to send a mail at with few details like Consignee-AWB Number, Order Id, Courier Company Name, Address, Contact No, City and State.

2. The Shiprocket team will contact the courier company on the basis of the detail provided. A reference number is generated for reverse pickup.

3. Now, this mail will be sent to the merchant with the pickup date and other details. You can send the pickup date to your customer for more convenience.

4. The pickup will be initiated on the set date and sent to your warehouse.

Things To Remember For Shiprocket Reverse Pickup Process

• Please note that we charge Rs. 20 extra over and above the shipping charges for reverse pickup.

• The possibility of reverse pickup has to be checked by the team prior pickup (WHICH TEAM)

• In case the pickup is not done of the set ate, please contact our support at

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ShipRocket Revises Its Fair Use Policy; Introduces Security Deposit on All Plans

security deposit

For the past 18 months, Shiprocket has been trying to provide you the best shipping services. Today, we have reached a customer base of 6000 merchants and still counting. In order to make our shipping system more secure against payment default and restrict unfair use of our services, Shiprocket has revised its shipping policy by introducing security deposit and shipping limit across all plans.

What Exactly Is Shiprocket’s Fair Use Policy?

Since, the customer base of the Shiprocket has increased at a fast pace, it had become really important to make our business more viable for such large merchants. This is the reason that we have introduced security deposit on all our plans.

As per this new shipping policy, every new merchant of Shiprocket will have to make a security deposit of Rs. 3000 against a shipping limit of 25 kgs. For every additional 25kg limit, you can make another security deposit of Rs. 3000. However, there is no upper limit set for shipments. Please note that this security deposit is 100% REFUNDABLE and will be credited to merchant’s account as soon as he/she leaves the platform.

For existing clients, we have tried to cover this policy in a very liberal manner. We have fixed a shipping limit, as per your previous credit history, which is much higher than your current usage. For this limit, you don’t need to pay any security deposit. For any further clarification on your shipping limit, contact Shiprocket support.

How Can I Recharge My Shiprocket Account To Increase Shipping Limit?

With Shiprocket, you can either setup your shipping limit beforehand by making the desired amount of security deposit. For example, if you ship 80 kg in a month and want 100 kg limit, you need to pay Rs. 12000 as the security deposit (For 25 kg, the security deposit amount is Rs. 3000).

In case, you have exhausted your shipping limit and want to increase it, then you can easily do it from your Shiprocket admin panel. Just follow these steps:
• Login to your Shiprocket admin panel. Click on order. You will see “Buy Shipping Credit.”

security deposit 1
• Choose the security deposit amount and click on Pay Now.

security deposit 2
• Once, you click on Pay Now, you will be directed to EBS payment gateway and pay online. As soon as you made the payment, your account will be recharged to the corresponding shipping limit.

• You can easily check the remaining shipment limit on your Shiprocket admin panel after clicking on Orders.

security deposit 3

Important Information About Our Security Deposit

Please note the following:

• Whatever amount you deposit as security is completely refundable. It will be credited to your account after 6 months, given that you haven’t used it against order shipped and have paid all the pending bills in full.

• Whatever amount of security deposit you pay, its corresponding shipping limit gets renewed for every following month.

• This is just a security deposit amount and will not be adjusted in your monthly freight bill. They will be raised separately as per that month’s shipments and has to be paid by the merchant as per terms of service.

• Also, this security amount is not an advance payment and will not be deducted against your shipping bill. It will only be deducted, if the merchant fails to pay the amount as per the terms of payment.

Still have some unanswered questions? Feel free to contact our support by writing an email at and we will get back to you as soon as possible.

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Resolution of Shiprocket Freight Bill Issues

Shiprocket Freight Bill issues

We, at Shiprocket, strive continuously to find solutions of the issues faced by our customers regularly. We wish to improve our processes and introduce new features that aid in the resolution of these shipping dilemmas.

“My Freight bill is a huge surprise! How did I get charged so much for a particular shipment! How do I estimate the accurate weight of a particular parcel? ” Each customer could relate to these queries. This article would throw light on how you can easily avoid these problems from arising.

Process of Weight applied to Final Shipment

Shiprocket Freight Bill issues 1

Calculation Of Weight By Customer

Courier companies charge freight rates for your shipment based on the higher of actual weight or volumetric weight.

What is the difference between actual and volumetric weight?
Actual weight is the dead weight of your parcel. However, the cost of transporting a shipment can be affected by the amount of space it occupies rather than its actual weight. A less dense item generally occupies more volume of space, when compared to its actual weight.

This is where volumetric weight plays a role. Volumetric weight reflects the density of the package. Volumetric Weight of the shipment can be calculated in the following manner:

Multiply the length(cm)*height(cm)*width(cm) and divide the result by 5000.

Shiprocket Freight Bill issues 2

For Example: You are sending a package with weight 8kg, but the dimensions are 40cm x 30cm x 50cm. 40x30x50/5000 = 12Kg

As per the example the chargeable weight will be 12kg (volumetric weight) as the Volumetric weight is higher than the Dead weight (actual weight i.e. 8 kg in this example)

Feeding Accurate Weight On The Panel

Discrepancies crop up between the inputted weight by customers and the final weight applied by courier companies in these two cases:
• Weight of order is not inputted on the panel (Order weight would be 0.5 kgs by default for order processing)
• Weight of order is not accurately inputted on the panel

To avoid the above issues, do the following:
a) When you are importing an order in the Shiprocket panel, kindly input the higher of the actual or the volumetric weight of the packaged parcel accurately in the Weight Field provided on the panel. To do this, follow these steps
• Click on the Quick Add Option in the Order Tab

Shiprocket Freight Bill issues 3
• In the Add Totals and Confirm section, Input the accurate weight in the Shipment Weight Field at the bottom

Shiprocket Freight Bill issues 4

b) In order to maintain accuracy periodically, you can also edit the order once imported on the panel and modify the weight before shipment of the same.
• Select any particular order and click on the Edit Address Field present in the order details.

Shiprocket Freight Bill issues 6

• Edit the weight of your shipment in the Weight Field at the bottom.

Shiprocket Freight Bill issues 5

Actual Weight Charged By Courier Companies

The courier companies charge freight rates based on the weight calculated using the above formula itself. Thus, if correctly inputted by the customer in the first instance only, there will not be any difference in weight.

Sometimes, courier companies conduct selective physical verification of the parcels and input the weight in the system. For example, if the actual weight of the shipment is 12 kg and the courier company has made a mistake and charged you 0.5 kg(Default) the first time, the next time the same product is shipped, the correct weight(higher of the actual and volumetric) would be applied. That explains the difference in the freight rates of the same product shipped.

Applied Weight

The difference in the applied weight and the inputted weight causes a lot of issues during the final billing, causing inconvenience to both our customers and us. To avoid this issue from arising and to bring in more transparency, we have introduced the concept of applied weight that is finally charged by the courier companies. The applied weights of shipments would be updated daily on the panel and via email. Thus, the differences can be resolved immediately instead of waiting for the final billing. To learn more about Applied Weight, click here.

Raising of Freight Bill

The final freight bill is raised by courier companies on the applied weights. There are times the courier companies take a longer TAT to raise the freight invoice. For example, for whatsoever reasons, the courier companies raise the invoice of an order shipped on 10th Sept on 25th Oct, we will be able to raise the freight bill only after receipt from the courier companies. Thus, the delay in raising the freight invoice.

The client is required to check and revert for any queries or issues within 3 days of receiving the invoice. If the payment is not made within 7 days of the Date of Invoice generation, the shipping account will be put on hold.

By simply following these simple tips, customers can avoid any issues that arise in their final billing. In case you still persist to have any queries, you can always raise a ticket at

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