warehouse-mistakes

4 Common warehousing mistakes and how to avoid them?

To say that there is just one particular way to effectively manage a warehouse would just be incorrect. It largely depends on the very nature of the warehouse and the supply chain. However, there are certain principles that must be applied so as to successfully manage a warehouse. Conversely, there are certain ways in which you as a company can go wrong. So, to ensure that you stay on top of the warehouse management and not let the storage facilities dig a hole in your pocket, it is important to understand the 4 common warehousing mistakes. In case at any time you feel that you are making any of these mistakes, here are some steps to eliminate them on priority.  However, if your warehouse is free from all these problems then it is still recommended to take a note of these mistakes and stay vigilant. Often things can slip from your hand, especially during the busy times.

Have a look at the mistakes you often make:

1. Holding Excess Inventory
Storing too much inventory is still one of the most common mistakes that several supply chain organizations across the world make. Wholesalers of today seem to completely fall into this trap and often as a result of this they end up stocking too much of a single product so as to avail bulk quantity discounts. So, when you reduce your inventory levels to as much as required, it makes your supply chain leaner. As a result of this, there is less money tied up in stock.

How to avoid this mistake?
When the discounts from the suppliers are too good to turn down, it is important for you to make arrangements with the suppliers so as to get bulk orders delivered to you in small batches, especially when you need them.

2. Failing to Optimize Picking Paths
Second warehousing mistake that is often made by supply chain organizations is overlooking the very need to optimize the picking paths via your warehouse. This in the long run can handicap your picking rate. As a result of this, the supply chain cycle can be hampered. It would also result in unnecessary labor costs despite less than optimum productivity.

How to avoid this mistake?
Ideally, the warehouse operatives must be able to complete the picking run at a location that is in proximity to the dispatch area of the warehouse. However, it will not be easy to create optimal picking routes but it is definitely worth the time and effort.

3. Clinging on to Paper Processes
When you fail to adapt to the changing technology, you are certainly making one big mistake. Paper based workflow is definitely a warehousing mistake that is common to several small organizations. You might think that the small warehousing businesses are better at keeping things simple however paperwork often tends to have an opposite effect. It bogs down your regular business processes and leaves you with the liability of unnecessary delays due to lost or misplaced documents.

How to avoid this mistake?
In order to work more efficiently, it is recommended that you switch to a medium that facilitates digital storage and transformation of the necessary information. This in no way means that you must go on investing in an over the top expensive and complicated warehouse management system. Today, you can find a number of simple and effective workflow software application that tend to serve better than a trail of paper documents.  With this, you’ll not only save massively on consumables but also help the environment.

5. Insufficient Health and Safety Management
People think that a tidy warehouse is a safe warehouse. However, that’s not always true! Safety management and good health in a warehouse involves going out of the way to look for hidden hazards along with the obvious ones. Avoiding health and safety issues is a common mistake made by most warehouses. The larger aspect of the problem is that as long as the employees don’t have accidents, it gets easy to be lulled into a false sense of safety. This can be one regrettable mistake in a warehousing as when someone does fall victim to an accident that may be caused by unstable racking, the consequences tend to lethal.

How to avoid this mistake?
Warehouses are often the most dangerous working environments. So, to avoid safety management hassles, you must adopt the habit of reporting the near misses and the major accidents by analysing the causes of such accidents and working forth to eliminate them in the future. This will not only save cost but also save an employee or two from serious injuries.

Final Say

So, from the above listed four warehousing mistakes, you know where you may possibly be going wrong. Hopefully, the suggestions to avoid or eliminate these mistakes do help you better manage your warehouses.

ShipRocket is India’s first automated shipping software that aims reduce eCommerce shipping to its bare bones. We have taken a step forward in simplifying eCommerce for Indian merchants and saving their precious time and money.

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ShipRocket Just Got Better With These Amazing New Features

We have always believed that your success is the reason of our existence. To make this success a never-ending saga, our team always strives to make ShipRocket a better platform for you. After the launch of ShipRocket’s prepaid model, we have come up with some amazing features, which will make our panel simpler and more transparent.T

These are:
• Recharge Summary
• COD Panel
• Freight Panel

Check out more about Shiprocket new features:

Recharge Summary

Easily view the complete summary of Shiprocket recharges which you have done till date. As Shiprocket has recently moved to Prepaid Model where the merchant needs to recharge their Shiprocket account to get started, this Recharge Summary will provide complete information of all the recharges done.

To view your Recharge Summary, follow these steps:

1) Login to Shiprocket panel. Go to Order and then click on Recharge Summary.

Shiprocket new features.Recharge Summary

2) Your complete Recharge Summary will be shown along with the reference ID, amount and the date on which the recharge had been done.

Shiprocket new features.Recharge Summary 2

3) You can recharge/upgrade your shipping amount from here as well by simply clicking on ‘Recharge.’ Choose the amount and click on Recharge.

Shiprocket new features.Recharge Summary 3

COD Panel

Keep a check on all the COD remittances under a single panel. With this COD panel, you can easily get all the information about the COD remittance. To access this, follow these steps:

1) Login to KartRocket. Click on Reports on the left menu.

Shiprocket new features.report1

2) Click on COD Panel.

Shiprocket new features.report

3) The following screen will appear. Here, you will get the list of all the COD remittance along with AWB Code, Order ID, Courier company, status of COD, amount and remittance date. You can also filter your search by Order ID, courier company, COD status and date.

Shiprocket new features.COD Panel

Freight Panel

Freight Panel lets you access all your freight bill history on a single panel. Here, you can also check for charged weight along with the amount to avoid any confusion in the freight bills.

To go to Freight Panel, follow these steps:

1) Login to ShipRocket admin. Click on Reports on the left menu.

Shiprocket new features.report1

2) Click on ‘Freight Panel.’

Shiprocket new features.report

3) You will get the following screen with complete Freight Bill history. Filter your search by Order ID, courier company and date.

Shiprocket new features.freight bills

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Air and Surface Shipping

How ShipRocket Charges For Air And Surface Shipping?

In today’s fast paced world of technology, hundreds of eCommerce businesses have been popping every day. However, their success or failure is subject to many variables. One of them is shipping. And, by shipping, it is not just shipping but other factors like delivery time, shipping charges, etc.

Shiprocket takes care of all these factors so as to end all kinds of shipping hassles for you. We offer you multiple shipping options so that your products are delivered to your customers on time and in minimum freight charges.

What Is Air Shipping & Surface Shipping

Air Shipping or Air Freight is a logistic service to send shipments through air transport. Air Shipping is comparatively quicker than surface shipping and usually cost more to ship. For many destinations or international shipping, it might be the only option to ship & deliver products.

Surface Shipping is a logistics service in which the shipments are sent through sea or land. It is less expensive, but slower than air shipping. Surface shipping is specially preferred for large or heavy shipments. We offer Surface Shipping through Fedex Surface.

Understanding Air Shipping and Surface Shipping Charges

ShipRocket offers you both air and surface shipping. However, after the introduction of prepaid shipping, the charges and shipment weight deduction has changed. Let’s understand how exactly it works.

Before getting started, please make a note that Surface Shipping Weight = 5 x Air Shipping Weight.

This means, if you recharge your Shiprocket account for Rs. 3000, then you will get 25 kg of Air Shipping or 125 kg (25×5) of surface shipping and so on.

Air and Surface Shipping

In Case Of Using Air Shipping
For example, if you utilize 1 kg for air shipping, then the remaining air limit will decrease to 25-1 = 24 Kg. The weight deduction will also be reflected on Surface Shipping limit and it will decrease to (125 – (1×5) = 120 Kg.
Here are few more examples.

Air And Surface Shipping

In Case of Using Surface Shipping
If you use Surface Shipping for product delivery and ship product of 10 Kg weight, then the left surface limit will be 125-10 = 115 Kg. For air limit, the deduction will be done using this formula.

Air Shipping = 25 – (Shipment Weight / 5)

So, in this case it will be 25 – (10/5) = 23 kg

Please note that the minimum amount of shipment for surface shipping is 10 kgs. This means even if you ship 8 kg shipment using surface shipping, then also 10 kg will be deducted from your account. However, the deduction for air limit will be for 8 kg.

For example, if you ship 8 kg from surface shipping then the remaining air limit will be 25-(8/5) kg = 23.4 kg. For surface shipping limit, the deduction will be (125-10) kg – 115 kg.

Here are some more examples.

Air And Surface Shipping

 

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Shiprocket Prepaid Model 6

Shiprocket To Introduce Prepaid Model For Better Freight Bill Management

At ShipRocket, we always try to make ecommerce logistics more comfortable for you so that you can focus on your core business. This is why, we are moving to a prepaid model which will be effective from 1st May 2015. This means, you no longer have to block your cash flow by depositing security money. With this new model, you can “Pay As You Go.” All you need is to recharge your ShipRocket account according to your business needs, use that amount to ship your products and recharge again, once it gets exhausted.

Why We Are Moving To This New Prepaid Model?

We have been working for the past few weeks on how we can make ShipRocket a better product for you. That’s why, we have decided to move to a complete Prepaid model where you can use ShipRocket services according to your shipping weight needs. With this new model, you will get benefits like:

Use services for the amount that you deposit in your Shiprocket account.

No security deposit hassle. This will ensure your working capital is intact and your cash flow is not blocked.

• With the new prepaid model, you can manage your freight bills more efficiently.

• For business analytics and future projections, you can manage your business cash flow requirements more accurately.

• Instant credit as soon as you top up your account and instant activation of shipping.

How Will The New ShipRocket Prepaid Model Work?

Here is a simple guide to use the new ShiprocketPrepaid Model:

1) Recharge your account by clicking on “Buy Shipping Credit.” Choose the amount according to your business needs, just the way you recharge your mobile.

Shiprocket Prepaid Model

 

Once You click on “Buy Shipping Credit”, the following screen will come. Choose the amount to recharge your account.

Shiprocket Prepaid Shipping 1

• You can use this amount to ship through Air and Surface Shipping both.

• For Air Shipping, you would get 0.5 kg for every Rs. 60 that you deposit.

• For Surface Shipping, you would get 0.5 kg for every Rs. 12 that you deposit.

For example, if you top up your account for Rs. 3000, then you will get

• Air Shipping limit of 25 kgs.

• Surface Shipping Limit of Rs. 125 kg. Please note that the minimum shipping weight which will be charged by the courier company will be 10 kgs. This means if you are shipping through surface shipping and the weight is 8 kgs, the courier company will charge you freight bills according to 10 kgs. Know more about how Shiprocket charges for air and surface shipping here.

It will be reflected on the admin panel in the following manner:

Shipping prepaid model 5

2) As soon as you recharge your Shiprocket account, the shipping credit will be activated instantly.

3) You can now start shipping your orders using this credit. Click on Ship Now, select courier company and assign AWB No and get started.

Shiprocket Prepaid Model 2
Shiprocket Prepaid Model 4
4) Whenever you will enter the shipment weight, it will be automatically deducted from your credit weight. As per the norms of courier companies, you will be charged a minimum of 0.5 kg (or in multiples of it) for your Air Shipping. This means:

• If no weight is inputted, then 0.5 kg would be applicable.

• If weight inputted is 0.2 kgs, it would get rounded off to 0.5 kg.

• Similarly, if the weight inputted is 1.8 kgs, it would get rounded off to 2 kgs (the next multiple of 0.5 kg) and so on.

Applied Weight Treatment

Please note that the weight charged by courier company could differ. The courier company’s applied weight will be adjusted in the remaining weight limit on your Shiprocket account.

For example, if the remaining shipment is 25 kgs and the inputted weight is 1 kg, then the remaining weight will be 24 kgs. However, if the applied weight comes out to be 1.5 kg for the same shipment, then further 0.5 Kg will be deducted. So, the remaining shipment would be 23.5 kg.

In case of any issues, where reverse of credit is applicable, the weight would be increased in that proportion to your limit. For example, if the inputted weight is 2 kgs, weight deducted during AWB assignment will be 2 kgs. Hence, remaining shipment will be 23 kgs/50 kgs. But, if the courier company actually charges only 1.5 kgs, then the difference in weight would be credited back, and the remaining shipment would be 23.5 kgs/50 kgs.

To know more Applied Weight concept, read this.

P.S. For Existing clients, the security deposited by you would get converted to prepaid shipment credit. For example, if you had made a security deposit of Rs. 6000, then you will get a prepaid credit of the same amount and shipping credit of 50 kgs. Once this prepaid credit gets exhausted, then you can recharge your Shiprocket account and buy more prepaid credit.

Will Happen To Your Credit Once The Freight Bill Is Raised?

Once the freight invoice is raised, it will get auto adjusted to the credit in your account as following conditions:

1) If Invoice Amount Is More Than The Credit In Your Account

The freight invoice will be marked as unpaid and it will constantly reflect on your panel and invoice history. If you fail to pay your freight invoice, then the shipping will be suspended. To continue using ShipRocket services, you need to recharge your account for the unpaid invoice as the well the new shipping limit.

2) If Invoice Amount Is Less Than The Credit In Your Account

The invoice amount will be automatically adjusted from your credit and marked as paid. You can continue using Shiprocket services from the remaining credit amount.

What Are The Other New Features Introduced In My Shiprocket Panel?

Along with the launch of the prepaid model, we will also launch:

1) Freight Panel
You can easily view your freight invoices on an order level and check the courier company charged weight and total amount for that shipment.

2) COD Panel
You can easily track the COD status on order level.

3) Account Summary
Your Shiprocket panel will reflect the history of the amount recharged on a particular date for a particular weight.
Our team is also working towards making our processes and reporting very proactive in terms of ensuring timely pickups and delivery, accuracy in order tracking, RTO tracking, NDR reporting, new user interface. We will inform you about these developments via email as soon as they come into existence.

If you have any queries regarding this mode or anything else, feel free to raise a ticket at srs@shiprocket.in.

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automated logistics

How Automated Logistics Help You Save Time And Sweat?

When it comes to ecommerce, one of the common grievances that many online shoppers face is shipping. Whether it’s the delivery time or damaged product, shipping is one thing that can put a halt to your ecommerce success. There are many ecommerce site owners who spend too much time on shipping, that there is very less time left to focus on other core area of your business. In such situation, automated logistics solution come to the rescue.

Even after coming in the last place, logistics is an important aspect of any online shopping. It is the first impression for your online shoppers. Even if you are aware of this fact, then you must be knowing about the shipment fulfillment is a time taking process.And, if you have thousands of products to be shipped everyday, coming from different sources, then you need to good time to fulfil these requirements. You got be careful while doing that because a tiny mistake can cost a lot to your brand reputation.

How Automated Logistics Solution to Save Shipping Time?

We have already talked about how an automated shipping solution can help you save your shipping time and increase your productivity. In this post, we are going to discuss what automated logistics solution, like Shiprocket, do to save your shipping time and let you carry on with your other ecommerce hassles.

1) Automated Assigning Of AWB Number

AWB number or Air Way Bill Number is a number which is used to track shipment. You can use this number to know the delivery status. It is usually of 11 digit number used to know the current position of your shipments. If you deliver your shipment manually, you have to wait for its pickup and then an AWB number will be generated. However, with automated logistics solution, you can get this pre-assigned, even before the pickup has been generated. You can give this number to your end customer so that they can easily know the status of their shipment on the website of specific courier company.

2) Invoice Generation

In layman language, it is the bill or payment receipt which your end customer will get from you. This has all the information regarding the product, its price, delivery address, shipping address and much more. With automated logistics, you can get this automatically, instead of you have to enter every information manually. Thus, you save a lot of time while creating this invoice.

3) Automatic Shipping Label

It is an identification which is pasted on your package, specifying the content of the shipment, price, mode of payment, shipping address and delivery address. It is different for different courier company. With automated logistics, you can create this shipping label automatically for specific courier company, in just a click.

4) Print Manifest Copy Using Automated Logistics

This is a proof that your shipment/s have been picked up by the courier company. There are two copies of manifest, one is kept with you and another by the courier company. After your shipments are picked up, get this manifest signed from the courier boy and keep this for future use. Get this manifest in just a click with automated shipping.

5) Automatic Pickup Generation

In just a click, you can generate pickup using the automatic logistics solution. You can generate pickup any time, before 1 pm, if you want to shipment to get picked up on the same day. Otherwise, you have to regenerate pick up again. However, with a click, it is not such a big issue with automated logistics.

6) Import Orders

Whether you are selling on KartRocket store or at any marketplaces like Amazon or eBay, you can easily import orders in one go on automated logistics solution. If you are fed up of importing orders one by one, then save some time and sweat. Using automated logistics, you can import hundreds of products easily using Bulk import feature.

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How to Process Orders on ShipRocket Panel?

process orders on Shiprocket

To start using ShipRocket, the first step towards shipping your products is to process orders. ShipRocket offers automatic order sync with KartRocket, various marketplaces like Amazon, EBay and coming soon are other marketplaces like Snapdeal, Shopclues and Flipkart. Also, ShipRocket offers order sync to ecommerce platforms like Shopify, Prestashop, Woocommerce, Magento and Opencart.

Add Order

ShipRocket offers automatic order sync to the above mentioned integrated marketplaces and other ecommerce platforms. But, this does not mean that you can use ShipRocket for other ecommerce platforms as well. Before you process orders on ShipRocket panel, click on ‘Add Order’ to quickly add order on ShipRocket. Type in the shipping details, product details, payment method, shipping method and other detail and Save it. Make sure that you enter a unique reference ID for every order you import.

Import Order

In case, you have numerous orders, then use Bulk Import Order and easily import orders in the form of .csv file. You can download the sample file to note down the exact format for easy import of orders. After the file has been imported, click on Process Order and use ShipRocket for shipping.

Steps to Process Orders on ShipRocket Panel

After you have imported all the order in your Shiprocket panel, follow these steps:
• Click on Process Orders, or you can click on the Orders.

Process Order on shiprocket

• Choose the order/s which you want to process. On clicking, you will get all the details. Click on Ship Now to proceed.

process orders on Shiprocket
• You will get a list of available courier companies, based on the shipping address. You can choose any one of them or ship products through your preferred company along with its AWB number.

process orders on Shiprocket
• As soon as you assign a courier company from ShipRocket, you will get AWB number. AWB or Airway Bill is used to track the shipment and show its delivery status. Now, click on ‘Prints’ to print shipping labels and invoice.

process orders on Shiprocket

• Now, the following screen will appear. Click on ‘Print Invoice’. This will go inside the package. Also, you can share its copy with the courier company. Click on Print Shipping label that goes on the top of the package. Click on ‘Print COD Label,’ in case you are using FedEx.

process order on shiprocket
• After you have got print outs for all these, you can proceed with the pickup generation. You can check out its exact process by clicking on this blog.

Once the pickup has been generated, you can easily track order status from your ShipRocket panel. You will also be notified through email, as soon as the order status changes. Got any queries regarding ShipRocket? Drop a comment below, or raise a ticket at srs@kartrocket.com. Happy Shipping!

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How to Process Pickup Generation on ShipRocket Panel?

process pickup generation on shiprocket

As you must already know, ShipRocket is a shipping solution that bridges the gap between the merchant and the courier company. After you have processed your order on the ShipRocket panel, the next step is the Pickup Generation on ShipRocket panel. In this post, you will get easy to understand steps and tips for Pickup Generation as well as the Reverse Pickup for better understanding. Lets’ start with the process of the Pickup Generation on ShipRocket.

Steps for Pickup Generation on ShipRocket

process pickup generation on shiprocket

1. Log in to ShipRocket panel. Process all your orders on ShipRocket panel. After you have allocated the AWB number, print shipping label and invoices, you need to generate pickup for your order/s.

2. Now, select the order/s from the list. After you have selected all the desired order/s, click on ‘Generate Pickup’ on the top right corner.

process pickup generation on Shiprocket 1

3. After clicking on ‘Generate Pickup,’ choose the courier company through which you want to generate the pickup for.

process pickup generation on shiprocket

4. Remember that the pickup generation window shuts down at 12 pm every day. Therefore, make sure that you generate pickup before 12 pm or max 1pm, in some cases to avoid any delay in shipping.

5. In case, you have generated pickup after the pickup window is closed, then you will get the following message. And, you need to try generating pickup the next day.

process pickup generation on shiprocket

6. In case you have a successful pickup, you will get the following message with the token ID.

process pickup generation on shiprocket

7. Generate manifest sheet. To do this, select your order/s and click on ‘Print Manifest.

process pickup generation on shiprocket

8. The courier company boy usually comes to your warehouse between 2 pm to 8 pm. As soon as he comes, give all your shipments. Get the two copies of the manifest signed from the pickup boy, one for the courier company and another for you, for future reference.

9. After the shipment has been dispatched from your warehouse, you can easily track your order from ShipRocket panel.

Things to Remember Before and During Pickup Generation

Here are some of the important points that you should be aware of before you process pickup generation on ShipRocket. This will help you avoid or resolve any issues.

• In case, you face any problem like pickup is not done on time or in case of any urgent situation, contact your courier company or raise a ticket at srs@kartrocket.com

• The cutoff time of pickup generation is before 12 pm or 1 pm (in some case) Monday-Saturday. No pickup is generated on Sunday.

• Don’t forget to take the signature of the pickup boy every time on the manifest for future record, no matter how many times he comes to get shipments. It is an important document. In case of any lost or damaged claims at later stage, this is an important proof to raise a claim ticket.

• Always use the automated, system generated shipping label for shipments. Never use manual Docket or shipping label.

• Make sure that you properly pack your shipment to avoid any damage. You can refer to this blog and learn packaging tips for your shipments.

• Make sure that you don’t send any shipment whose pickup is not generated or has been generated after the pickup window is closed for the day. This is because, the courier companies check your shipment from their soft data as well. In case, they don’t find relevant pickup generated for a particular shipment, then it might get stuck in their warehouse. This will cause issues to your customers as well as you.

• Also, please note that pick up generated for a day is valid for that day. In case the pickup is not done, due to any reason, the merchant has to regenerate the pickup for the next day, before the cut off time so that soft data can also be sent.

• Sometimes, especially during the festive season, the courier companies shut their pickup windows before the cut off time, i.e. 12 pm. Make sure that you generate pickups even before 12 pm and not wait for the last minute.

Reverse Pickup Process

Sometimes, many merchants offer returns or exchange or products as a strategic advantage to their brand. With ShipRocket, you can easily generate reverse pickup by following these steps.
1. Firstly, you need to send a mail at gopal.mishra@kartrocket.com with few details like Consignee-AWB Number, Order Id, Courier Company Name, Address, Contact No, City and State.

2. The Shiprocket team will contact the courier company on the basis of the detail provided. A reference number is generated for reverse pickup.

3. Now, this mail will be sent to the merchant with the pickup date and other details. You can send the pickup date to your customer for more convenience.

4. The pickup will be initiated on the set date and sent to your warehouse.

Things To Remember For Shiprocket Reverse Pickup Process

• Please note that we charge Rs. 20 extra over and above the shipping charges for reverse pickup.

• The possibility of reverse pickup has to be checked by the team prior pickup (WHICH TEAM)

• In case the pickup is not done of the set ate, please contact our support at srs@kartrocket.com

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ShipRocket Revises Its Fair Use Policy; Introduces Security Deposit on All Plans

security deposit

For the past 18 months, Shiprocket has been trying to provide you the best shipping services. Today, we have reached a customer base of 6000 merchants and still counting. In order to make our shipping system more secure against payment default and restrict unfair use of our services, Shiprocket has revised its shipping policy by introducing security deposit and shipping limit across all plans.

What Exactly Is Shiprocket’s Fair Use Policy?

Since, the customer base of the Shiprocket has increased at a fast pace, it had become really important to make our business more viable for such large merchants. This is the reason that we have introduced security deposit on all our plans.

As per this new shipping policy, every new merchant of Shiprocket will have to make a security deposit of Rs. 3000 against a shipping limit of 25 kgs. For every additional 25kg limit, you can make another security deposit of Rs. 3000. However, there is no upper limit set for shipments. Please note that this security deposit is 100% REFUNDABLE and will be credited to merchant’s account as soon as he/she leaves the platform.

For existing clients, we have tried to cover this policy in a very liberal manner. We have fixed a shipping limit, as per your previous credit history, which is much higher than your current usage. For this limit, you don’t need to pay any security deposit. For any further clarification on your shipping limit, contact Shiprocket support.

How Can I Recharge My Shiprocket Account To Increase Shipping Limit?

With Shiprocket, you can either setup your shipping limit beforehand by making the desired amount of security deposit. For example, if you ship 80 kg in a month and want 100 kg limit, you need to pay Rs. 12000 as the security deposit (For 25 kg, the security deposit amount is Rs. 3000).

In case, you have exhausted your shipping limit and want to increase it, then you can easily do it from your Shiprocket admin panel. Just follow these steps:
• Login to your Shiprocket admin panel. Click on order. You will see “Buy Shipping Credit.”

security deposit 1
• Choose the security deposit amount and click on Pay Now.

security deposit 2
• Once, you click on Pay Now, you will be directed to EBS payment gateway and pay online. As soon as you made the payment, your account will be recharged to the corresponding shipping limit.

• You can easily check the remaining shipment limit on your Shiprocket admin panel after clicking on Orders.

security deposit 3

Important Information About Our Security Deposit

Please note the following:

• Whatever amount you deposit as security is completely refundable. It will be credited to your account after 6 months, given that you haven’t used it against order shipped and have paid all the pending bills in full.

• Whatever amount of security deposit you pay, its corresponding shipping limit gets renewed for every following month.

• This is just a security deposit amount and will not be adjusted in your monthly freight bill. They will be raised separately as per that month’s shipments and has to be paid by the merchant as per terms of service.

• Also, this security amount is not an advance payment and will not be deducted against your shipping bill. It will only be deducted, if the merchant fails to pay the amount as per the terms of payment.

Still have some unanswered questions? Feel free to contact our support by writing an email at srs@kartrocket.com and we will get back to you as soon as possible.

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Resolution of Shiprocket Freight Bill Issues

Shiprocket Freight Bill issues

We, at Shiprocket, strive continuously to find solutions of the issues faced by our customers regularly. We wish to improve our processes and introduce new features that aid in the resolution of these shipping dilemmas.

“My Freight bill is a huge surprise! How did I get charged so much for a particular shipment! How do I estimate the accurate weight of a particular parcel? ” Each customer could relate to these queries. This article would throw light on how you can easily avoid these problems from arising.

Process of Weight applied to Final Shipment

Shiprocket Freight Bill issues 1

Calculation Of Weight By Customer

Courier companies charge freight rates for your shipment based on the higher of actual weight or volumetric weight.

What is the difference between actual and volumetric weight?
Actual weight is the dead weight of your parcel. However, the cost of transporting a shipment can be affected by the amount of space it occupies rather than its actual weight. A less dense item generally occupies more volume of space, when compared to its actual weight.

This is where volumetric weight plays a role. Volumetric weight reflects the density of the package. Volumetric Weight of the shipment can be calculated in the following manner:

Multiply the length(cm)*height(cm)*width(cm) and divide the result by 5000.

Shiprocket Freight Bill issues 2

For Example: You are sending a package with weight 8kg, but the dimensions are 40cm x 30cm x 50cm. 40x30x50/5000 = 12Kg

As per the example the chargeable weight will be 12kg (volumetric weight) as the Volumetric weight is higher than the Dead weight (actual weight i.e. 8 kg in this example)

Feeding Accurate Weight On The Panel

Discrepancies crop up between the inputted weight by customers and the final weight applied by courier companies in these two cases:
• Weight of order is not inputted on the panel (Order weight would be 0.5 kgs by default for order processing)
• Weight of order is not accurately inputted on the panel

To avoid the above issues, do the following:
a) When you are importing an order in the Shiprocket panel, kindly input the higher of the actual or the volumetric weight of the packaged parcel accurately in the Weight Field provided on the panel. To do this, follow these steps
• Click on the Quick Add Option in the Order Tab

Shiprocket Freight Bill issues 3
• In the Add Totals and Confirm section, Input the accurate weight in the Shipment Weight Field at the bottom

Shiprocket Freight Bill issues 4

b) In order to maintain accuracy periodically, you can also edit the order once imported on the panel and modify the weight before shipment of the same.
• Select any particular order and click on the Edit Address Field present in the order details.

Shiprocket Freight Bill issues 6



• Edit the weight of your shipment in the Weight Field at the bottom.

Shiprocket Freight Bill issues 5

Actual Weight Charged By Courier Companies

The courier companies charge freight rates based on the weight calculated using the above formula itself. Thus, if correctly inputted by the customer in the first instance only, there will not be any difference in weight.

Sometimes, courier companies conduct selective physical verification of the parcels and input the weight in the system. For example, if the actual weight of the shipment is 12 kg and the courier company has made a mistake and charged you 0.5 kg(Default) the first time, the next time the same product is shipped, the correct weight(higher of the actual and volumetric) would be applied. That explains the difference in the freight rates of the same product shipped.

Applied Weight

The difference in the applied weight and the inputted weight causes a lot of issues during the final billing, causing inconvenience to both our customers and us. To avoid this issue from arising and to bring in more transparency, we have introduced the concept of applied weight that is finally charged by the courier companies. The applied weights of shipments would be updated daily on the panel and via email. Thus, the differences can be resolved immediately instead of waiting for the final billing. To learn more about Applied Weight, click here.

Raising of Freight Bill

The final freight bill is raised by courier companies on the applied weights. There are times the courier companies take a longer TAT to raise the freight invoice. For example, for whatsoever reasons, the courier companies raise the invoice of an order shipped on 10th Sept on 25th Oct, we will be able to raise the freight bill only after receipt from the courier companies. Thus, the delay in raising the freight invoice.

The client is required to check and revert for any queries or issues within 3 days of receiving the invoice. If the payment is not made within 7 days of the Date of Invoice generation, the shipping account will be put on hold.

By simply following these simple tips, customers can avoid any issues that arise in their final billing. In case you still persist to have any queries, you can always raise a ticket at srs@kartrocket.com

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To End Shipment Weight Issues, Shiprocket Brings In Applied Weight Concept

Shiprocket Brings In Applied Weight Concept

Since the time we have introduced Shiprocket, there have been a lot of shipment weight issues faced by our clients. We have found that many users are unable to upload the accurate weight of their shipments. Due to this, there have been huge discrepancies between the actual weight and the weight applied by the courier companies. This creates issues during the final billing and causes inconvenience to our customers as well as us.

To avoid any such issue in future, we have introduced the concept of Applied Weight in our Shiprocket panel. Applied Weight is basically the weight on which your courier companies charges freight rates on your shipment. It can be equivalent to the actual weight or the volumetric weight, whichever is higher. To calculate the volumetric weight of your Shipment, simply multiply the length(cm) X height (cm) X width (cm) and divide the result by 5000. You can calculate the volumetric weight of your shipment for maximum accuracy.

Applied Weight Concept for Shiprocket Clients

Starting immediately, we would update the Applied Weight of clients’ respective shipments once in every 3 days both via mail and on the panel. Going forward, we would be updating the Applied Weight report every day. This way, you can proactively rectify any kind of weight difference issue immediately, instead of solving it at the end of the billing cycle. Also, you can easily calculate your shipment bills as per the final weight so that the final bill won’t be a surprise for you.

We request you to start checking the same on the panel. To check the Applied Weight of your shipment, please follow these steps on the order panel:

· Select the order number for which you wish to view the Applied Weight. Your order details will appear. Click on the Applied Weight tab.

Shiprocket Brings In Applied Weight Concept 1

· After clicking, the applied weight of that particular shipment will be displayed.

Shiprocket Brings In Applied Weight Concept 2

In case of any queries, you can easily raise a support ticket at srs@kartrocket.com by providing the following details:

1) AWB No.

2) Order No.

3) Applied Weight (as per the courier company)

4) Weight (as per you)

5) Product

6) Delivery Address

7) Pin code

8) Payment Method

9) Courier Company

10) Volumetric Weight

11) No. of Products

12) Remarks (if any)

Please note that any queries will not be entertained at the time of billing. You have to raise a ticket  within 48 hours of updating the Applied Weight report on your panel and emails.

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