A powerful pre-ship communication suite built for reducing RTO losses & scaling your eCommerce business
Take advantage of a comprehensive automation suite to take control of your orders and cut RTO losses by up to 45%. Automate manual tasks of order and address confirmation via WhatsApp to avoid non-delivery of orders.
Leverage Shiprocket’s AI-powered prediction capabilities to identify high-risk RTO orders, understand historic purchase behavior of buyers, filter out bad addresses and much more.
Maximise order and address confirmations with the help of our dedicated call centers to cover edge-cases of non-WhatsApp buyers
Amplify your brand’s customer connect with automated order tracking updates, shared team inbox for resolving customer queries and much more.
Zero Setup Fee. No Hidden Charges.
Get seamless integrations with multiple ecommerce platforms, identify and analyse high-risk orders, and send personalized messages to buyers through WhatsApp!
If a customer is not available on WhatsApp, an IVR will be initiated. Post IVR, you can opt for manual calling by our dedicated outbound calling team. Please note that this functionality needs to be activated manually by yourself on Engage’s platform.
Yes, you can write manual messages to your buyers within 24 hours from any response received from the buyer’s end.
No, once the order gets shipped, the payment link gets inactive.
No, the system does not cancel the order automatically. All the cancelled orders will be shown under the tab “Order cancellation requested by the buyer” on which you can take action manually.