A powerful pre-ship communication suite built for reducing RTO losses & scaling your eCommerce business
Take advantage of a comprehensive automation suite to take control of your orders and cut RTO losses by up to 45%. Automate manual tasks of order and address confirmation via WhatsApp to avoid non-delivery of orders.
Leverage Shiprocket’s AI-powered prediction capabilities to identify high-risk RTO orders, understand historic purchase behavior of buyers, filter out bad addresses and much more.
Maximise order and address confirmations with the help of our dedicated call centers to cover edge-cases of non-WhatsApp buyers
Amplify your brand’s customer connect with automated order tracking updates, shared team inbox for resolving customer queries and much more.
We have been using Shiprocket Engage for the past one month and I am quite impressed by it’s capabilities to solve a lot of our problems. Our RTO rates have come down considerably and our teams are efficient than ever in processing orders. Engage has helped us improve customer satisfaction of our brand.
— Riya Jojo, Director, Thelifekart.in
Shiprocket Engage is a revolutionary product by Shiprocket, which has helped us in reducing our RTO rate. Along with that, the timely order tracking updates which the customer gets on WhatsApp, helped our brand in retaining them and building customer trust.
— Zafar, Founder, Sillyapa Store
We are happy with the engage platform. We find the COD risk rating feature most useful as this allows us to manage the high prospect RTO customers in a different manner. It has been a stable journey for us and we are able to manage the client communication very effectively through the platform. We are seeing value in terms of cart recovery and reduction in RTO orders.
— Dimple Chawla, Odara Jewellery
Engage has been very helpful for Apartment18 in managing active NDRs. We have seen a reduction in our NDR and RTO due to timely communication being sent to the customers over WhatsApp.
— Neha Jain, Apartment18
Get seamless integrations with multiple ecommerce platforms, identify and analyse high-risk orders, and send personalized messages to buyers through WhatsApp!
If a customer is not available on WhatsApp, an IVR will be initiated. Post IVR, you can opt for manual calling by our dedicated outbound calling team. Please note that this functionality needs to be activated manually by yourself on Engage’s platform.
Yes, you can write manual messages to your buyers within 24 hours from any response received from the buyer’s end.
No, once the order gets shipped, the payment link gets inactive.
No, the system does not cancel the order automatically. All the cancelled orders will be shown under the tab “Order cancellation requested by the buyer” on which you can take action manually.