Techsphere 2.0

Unlock 50+ Tech-Led Innovations
Built for the New-Age Seller

01

Powering Faster, Smarter Deliveries
Across Every Indian Pin Code

{RETURNS & EXCHANGE}

Smarter Return
Experience

Enjoy smarter returns with 11 QC checks, bulk support, courier insights, and automated refunds across UPI, source accounts, payout links, store credits and bank transfer methods. Shopify sync included.

{RETURNS & EXCHANGE}

Encourage Exchange
Over Returns

Let buyers request exchanges directly from tracking pages. Validity and variants are shown upfront. Works across bulk, single and API-based exchange orders with auto-push to Shopify.

{Order Processing}

Shiprocket x Fynd Sync

Automate fulfilment by integrating Fynd with Shiprocket. Get real-time sync for orders, inventory and tracking to streamline operations and reduce logistics delays.

{Order Processing}

Self-Serve Label Customisation

Create and customise shipping labels with your logo, sender information, and format preferences seamlessly and independently, right from the dashboard, without needing support or facing delays. logistics delays.

{Order Processing}

Enable Partial COD Payments

Allow buyers to pay partly online and partly on delivery. Reduce RTOs, increase buyer commitment, and customise upfront payment via the panel for any order type.

{Order Processing}

Assignment & Pickup Fallback

If a courier fails to get assigned or misses pickup, the system automatically triggers fallback partners from your list. Fewer delays, smoother shipping, and no manual action needed.

{Delivery Performance}

AI Voice Bot Rescheduling

Our AI voice bot speaks to buyers, collects delivery inputs and reschedules failed attempts automatically, improving delivery rates with zero manual coordination.

{Delivery Performance}

WhatsApp-Led NDR Recovery

If an order fails, buyers receive smart WhatsApp prompts that capture the reason and instantly offer recovery options. This leads to 30% more responses and triggers reattempts in 75% of cases.

{Unified Access}

All Products In One Place

Access every Shiprocket service from a single tab on your app bar. From shipping to checkout, switch tools quickly without searching through multiple menus.

{Financial Reports}

One-Click Downloadable Ledger

Download a full ledger instantly from the dashboard, including invoices, payments, cashback, GST credits and credit and debit notes for seamless reconciliation.

{Shopify Integration}

Smarter One-Click Setup

Unsubmitted drafts auto-save and appear under ‘Continue Order’ on the home screen, allowing sellers to resume anytime, anywhere.

Nationwide

Fulfil With Confidence

One Dashboard Delivery

Ship Across India

Fast

Reliable

Nationwide

Fulfil With Confidence

One Dashboard Delivery

Ship Across India

{UI/UX}

Revamped Add Order Page

Create orders faster with a single-page flow, smart defaults, live shipping, and form customisation. Reduce clicks, improve accuracy and ship directly from creation.

{UI/UX}

Ask Copilot Across Module

Use the Ask Copilot button on key pages like Orders, NDR, and Channels to view help drawers, get tips, or ask questions for guided support and better platform understanding.

{UI/UX}

Recent Searches History on Rate Calculator

Rate Calculator now shows your recent searches for quicker access. Reuse previous entries with one tap, saving time and effort for repeat shipping tasks.

{UI/UX}

Assign Roles to New Users

While adding users, admins must now assign a role such as Owner or Finance Manager. This improves access control and keeps your account structured by team responsibilities.

{UI/UX}

Hover-To-Copy Order Data

Easily copy order data by hovering over key fields. Click-to-copy is now available across more data points in listings and details, with no visual clutter or distraction.

{UI/UX}

Highlight Incomplete Channel Orders

Orders with missing details now show alert strips upfront. Quickly spot and resolve issues from platforms like Shopify using the View Orders shortcut.

Smarter, Faster Fulfilment

Access every Shiprocket service from a single tab on your app bar. From shipping to checkout, switch tools quickly without searching through multiple menus.

{Fulfilment}

Cargo Integration for B2B Shipments

SRF Cargo now enables seamless B2B order fulfilment for inventory replenishment in quick commerce. Key features include AWB assignment, label generation, appointment management, custom courier reallocation logic, and real-time tracking.

{Fulfilment}

B2B Order Flow Now Live

With SCS Phase-1, B2B orders can now be created in Shiprocket with PO details like creation date, expiry, appointment date and channel. Orders are validated in WMS, inventory is allocated using FIFO or FEFO and real-time updates are sent to the OMS from picking to dispatch.

{Fulfilment}

Smarter Appointments, Faster Dock-In

With the launch of SCS Phase-1, Cargo’s Appointment Management helps reduce wait times at marketplace docks and improves warehouse efficiency by streamlining inbound scheduling.

{Protection That Pays}

Delay Coverage for Your Shipments

Now with RevProtect, if an order gets delayed beyond the EDD shown at Ship Now, Shiprocket pays you ₹99 or the actual freight charge, whichever is lower. If the same order is also marked as RTO, you receive ₹499 or the order value, whichever is lower.

{NEW PRODUCTS LAUNCHED}

Show Accurate Delivery Dates

Use Promise, a Shopify app, to display delivery dates on your product pages. Sync it with your Shiprocket settings to build trust, reduce drop-offs and convert more visitors.

{Cash Flow, Unlocked}

Get Paid Faster Than Ever

With Instant COD, you no longer have to wait days for cash flow. Receive your COD remittance just one day after shipment (Ship+1) and reinvest in inventory, marketing or growth—right when you need it.

{Notify Smarter}

New WhatsApp Templates, Now Live

Delay assurance feature that refunds Rs. 99 or freight charges (whichever is lower) if an order is delayed beyond the initial EDD. If the delayed order is also RTO’d, sellers get up to Rs. 499 or the order value refunded.

Global, Simplified

Export Made Easy

Cross-Border Control

Ship Beyond Borders

Global, Simplified

Export Made Easy

Cross-Border Control

Ship Beyond Borders

Global, Simplified

Export Made Easy

Cross-Border Control

{VCN Options}

Multiple VCN Shipping
Options Now Live

Choose from a wider range of VCN shipping services to suit your needs, including ShiprocketX Economy, ShiprocketX Priority, ShiprocketX Premium Plus, Shiprocket CargoX Economy, Shiprocket CargoX Express, Shiprocket CargoX Priority, and Shiprocket CargoX FBA.

{WhatsApp Onboarding}

KYC, Quotes and Feedback in Flow

Upload KYC, request quotes, and share feedback on WhatsApp. This connected experience speeds up onboarding and booking without switching channels or losing context. Ask ChatGPT

{Export Docs}

EGM on PBE Bill Enabled

The EGM number is now included on India Post’s PBE bill. AGM numbers can be downloaded from order reports, helping ensure export compliance with less manual effort.

Unlocking More Sales Channels for Sellers

New integrations to manage orders effortlessly across platforms.

{New Channel Live}

ShiprocketX available on Joom!

Joom sellers can now use ShiprocketX for cross-border orders. Select services during order creation, ship seamlessly, and track shipments without leaving the Joom dashboard.

{New Channel Live}

ShiprocketX available on Walmart!

Connect your Walmart store to ShiprocketX for automated order sync, shipping, and live tracking updates, streamlining international fulfilment from panel to delivery.

Global Shipping. Simplified

Empowering you with smarter tools for complex global shipments.

{Bulk Orders}

B2B, FBA & Heavy Orders Creation

Add multi-item B2B, FBA and heavy orders directly from panel or API. Choose Cargo as the shipment type and include ABN or VAT ID to support global shipping.

{DOCUMENT MANAGEMENT}

Auto-Collect Documents While Shipping

CargoX now collects and tracks documents at each stage. Get upload reminders, verify via panel, and resolve issues faster using ICRM and DocX coordination tools.

{Tax Compliance, Handled}

Manage IOSS and EORI Centrally

Add and manage IOSS and EORI numbers directly under International Taxes. ShiprocketX ensures smooth, tax-compliant EU shipping even if you don’t have your own.

{SENSE API PLATFORM}

Shiprocket Sense: APIs for Smarter Logistics

Shiprocket Sense is a suite of developer-first APIs that bring advanced logistics intelligence to your eCommerce platform. Whether you're validating addresses, predicting RTO risk, or calculating delivery timelines, Sense enables smarter, more reliable operations with minimal integration effort.

Meet Your AI Copilots

Your Virtual Ops Desk for Smarter Decisions

{COPILOT}

Your 24x7 Assistant

24x7 AI chatbot that instantly answers seller queries like editing orders or connecting Shopify. Updates monthly and learns continuously for accurate, contextual support.

{COPILOT}

Data Copilot

Lets sellers track orders, check AWB, calculate rates, and view delivery, RTO, and COD insights using simple natural language questions. New queries added regularly for fresh insights.

{SHIPROCKET TRENDS}

Shiprocket Trends: Your Market Intel

Shiprocket Trends helps you identify high-performing and emerging markets by analysing product demand across states and city clusters. You can access and download detailed trend reports across categories to plan better and grow smarter.

{Address Quality Score}

Junk Address Prevention

The Address Quality Score helps you reduce NDRs and RTOs by scoring addresses based on quality and deliverability. Integrated workflows like RTO Score Calling and buyer verification ensure higher delivery success rates.

Powering Up Your Quick App

Everything you need – orders, loans, leads – now in your pocket.

{Draft Orders}

Continue Order from Home Screen

Orders with saved drafts appear under Continue Order. Resume on any device with auto-filled data like address or vehicle, and complete the flow faster.

{Hyperlocal Ads}

Launch of Shiprocket Leads

Run ZIP-based ads from the Quick app. Use templates, segment audiences, track spending and view lead-to-delivery conversion in real-time with auto-bidding.

{Location Input}

Share WhatsApp Locations to the App

Easily share pickup or delivery addresses from WhatsApp directly into the Quick app. Add accurate locations instantly, without manual entry, errors, or the need to retype anything.

{Credit Access}

Instant Loans on Quick App

Approved sellers can request credit up to ₹2L directly in-app. Get auto-underwritten in 2 minutes using order data. Funds are disbursed instantly into your account.

{Hyperlocal Delivery}

2W and 3W Intra-City Shipping

Enable instant city-wide delivery in metros via 2W or 3W. Just pin pickup and drop, view live ETA and pricing and confirm in-app. Avg delivery time under 90 minutes.

Built for Speed

Hyperlocal

Fast

Local

Smart

Rider in Minutes

Built for Speed

Hyperlocal

Fast

Local

Smart

{ROUTE PLANNING}

Single Pickup Multi-Drop Orders

Add up to four drop points with one pickup. The route is auto-visualised, pricing segmented and driver assigned smartly. Reduces errors for bulk/API users.

{SHIPMENT INSURANCE}

Auto-Insure 2W Orders Above ₹500

For two- wheeler orders over ₹500, insurance is auto-applied at checkout. Covers loss or damage, with quick claim filing from the support hub and dynamic premium calculation.

{Web panel}

Quick Web Panel Launched

Access the full Quick experience on the web. Create orders, assign couriers, manage payments, and switch between list and map views instantly in one panel.

{Enterprise}

Schedule a Delivery

Sellers can select future pickup slots in 30-minute windows via web panel or API. Automated reminders go to customers and riders one hour before pickup, and a calendar view allows bulk rescheduling or cancellations.

{AI-powered features}

AI-Powered Abandoned Cart Solution

Automatically recovers lost sales by identifying the best time, channel (WhatsApp, voice, email, SMS), and message strategy to re-engage buyers. Uses buyer behaviour data and AI to pick from 8+ proven tactics like discounts, reminders, and urgency – no manual setup needed.

{Smart Support}

Instant AI Chat Summaries

Get AI-generated chat summaries in real time to reduce response time, improve query resolution, and stay on top of every customer conversation, all within the Engage360 support panel.

{Template Builder}

AI-Generated WhatsApp Templates

Create high-performing WhatsApp templates by selecting tone and use case. AI writes compliant content quickly, increasing approval rates and marketing ROI.

Smarter Campaigns. Stronger Journeys.

New tools to capture leads, retarget users, and drive repeat sales effortlessly.

{Campaigns & Journeys}

POS Marketing

Engages store customers post-purchase with personalised WhatsApp messages for confirmations, offers, feedback, and loyalty updates – driving repeat purchases and building stronger customer relationships.

{Campaigns & Journeys}

Autofilled Popups in 3 Clicks

Capture leads faster with smart popups that auto-fill user info. Powered by Engage360 tracking, they cut form friction and boost conversions from site visitors.

{Campaigns & Journeys}

Identify Visitors by Behaviour

Map site behaviour to known users using Engage360 signals. Build high-intent segments and retarget them instantly on WhatsApp, SMS, or other channels.

{Social Conversion}

DM Leads from Instagram Actions

Trigger instant DMs when users interact with your posts. Promote offers, answer queries, or guide them to purchase through fully automated Instagram flows.

06

Branded, Intelligent Checkout that
Converts More Carts

{Mini-Cart}

Upsell and Personalise Before Checkout

Designed for Shopify merchants to boost AOV with coupon application, upselling options, and freebie selections – promoting additional purchases before checkout while enhancing brand experience.

{REAL Time Preview}

Virtual Try-On

Let beauty shoppers try lipstick shades live using web-based AR. No app is needed. Convert instantly via the Buy Now button, reducing friction and boosting conversions.

{Checkout Design}

Intelligent Branded Checkout Builder

Create a personalised checkout experience. Scan your website and build a branded page that aligns with your design and optimises buyer flow for higher conversions.

{Headless Checkout}

Checkout Without an Online Store

Generate shareable checkout links using Shiprocket tools. Sell without a storefront like Shopify. Enable catalogue-based selling with no dependency on hosted stores.

{Bank Offers}

Checkout-Based Payment Discounts

Let buyers apply bank offers at checkout to boost conversions. Encourage card payments with limited-time deals, seasonal discounts, and partner promotions directly on the page.

{Checkout Upsell}

Product Add-Ons at Checkout

Let merchants upsell select items at checkout. Boost AOV with seamless add-ons and control what shows to whom, without interrupting the user purchase journey.

{A/B Testing}

Test Checkout Rules With Insights

Use A/B testing to compare checkout rules like COD charges or shipping visibility. Split traffic, monitor impact, and optimise store flow based on actual data.

{Checkout}

Smart Cart, COD and Address

Optimise Shopify operations using Smart Address, Smart COD, and Smart Cart apps. Improve delivery accuracy, reduce RTOs, and enhance cart-level conversions instantly.

{Quick Commerce}

Hyperlocal Delivery With Quick Method

Enable hyperlocal shipping using Quick. Configure SKUs, store codes, serviceable pin codes and real-time inventory from OMS to optimise fulfilment in eligible zones.

{Pay Later}

Enable Pay After Delivery Orders

Reduce RTOs with prepaid courier tagging and offer Pay Later to customers. Merchants enjoy faster settlements while buyers pay only after successful delivery.

Power Your Growth

Cash Flow Ready

Sell Now, Pay Later

Credit That Grows

Power Your Growth

Cash Flow Ready

Sell Now, Pay Later

Credit That Grows

Power Your Growth

Cash Flow Ready

Sell Now, Pay Later

{Instant Credit}

Digital Credit Line Access

Get pre-filled access to Gromor’s credit line directly through Shiprocket. Enjoy a fully digital, hassle-free loan application process with faster approvals and disbursals.

{ZOP}

Manage ZOP Orders in Panel

Track, process, and update ZOP.in orders from your Shiprocket panel. View demand, manage statuses, and fulfil orders directly from your synced product catalogue.

{ZOP}

Edit Listings in Bulk or Solo

Run hyperlocal ads with templated creatives, radius targeting, real-time tracking, and lead-to-delivery conversion metrics – all within the app.

01 CORE SHIPPING
02
03
04
05
06
07

Select a Vertical to Explore Latest Updates:

01

Smarter Return Experience

Encourage Exchange Over Returns

Shiprocket x Fynd Sync

Self-Serve Label Customisation

Enable Partial COD Payments

Assignment & Pickup Fallback

AI Voice Bot Rescheduling

WhatsApp-Led NDR Recovery

All Products In One Place

One-Click Downloadable Ledger

Smarter One-Click Setup

Revamped Add Order Page

Ask Copilot Across Module

Recent Searches History on Rate Calculator

Assign Roles to New Users

Hover-To-Copy Order Data

Highlight Incomplete Channel Orders

Smarter, Faster Fulfilment

Cargo Integration for B2B Shipments

B2B Order Flow Now Live

Smarter Appointments, Faster Dock-In

Delay Coverage for Your Shipments

Show Accurate Delivery Dates

Get Paid Faster Than Ever

New WhatsApp Templates, Now Live

02

Multiple VCN Shipping Options Now Live

KYC, Quotes and Feedback in Flow

EGM on PBE Bill Enabled

Unlocking More Sales Channels for Sellers

ShiprocketX available on Joom!

ShiprocketX available on Walmart!

Global Shipping. Simplified

B2B, FBA & Heavy Orders Creation

Auto-Collect Documents While Shipping

Manage IOSS and EORI Centrally

03

Shiprocket Sense: APIs for Smarter Logistics

Meet Your AI Copilots

Your 24x7 Assistant

Data Copilot

Shiprocket Trends: Your Market Intel

Junk Address Prevention

04

Powering Up Your Quick App

Continue Order from Home Screen

Launch of Shiprocket Leads

Share WhatsApp Locations to the App

Instant Loans on Quick App

2W and 3W Intra-City Shipping

Single Pickup Multi-Drop Orders

Auto-Insure 2W Orders Above ₹500

Quick Web Panel Launched

Schedule a Delivery

05

AI-Powered Abandoned Cart Solution

Instant AI Chat Summaries

AI-Generated WhatsApp Templates

Smarter Campaigns. Stronger Journeys.

POS Marketing

Autofilled Popups in 3 Clicks

Identify Visitors by Behaviour

DM Leads from Instagram Actions

06

Upsell and Personalise Before Checkout

Virtual Try-On

Intelligent Branded Checkout Builder

Checkout Without an Online Store

Checkout-Based Payment Discounts

Product Add-Ons at Checkout

Test Checkout Rules With Insights

Smart Cart, COD and Address

Hyperlocal Delivery With Quick Method

Enable Pay After Delivery Orders

07

Digital Credit Line Access

Manage ZOP Orders in Panel

Edit Listings in Bulk or Solo

Smarter Return
Experience

Encourage Exchange
Over Returns

Multiple VCN Shipping
Options Now Live