Returns management starts with customer requests and ends with restocked products.
Return management is crucial for customer satisfaction and inventory control.
Steps in returns management:
1. Return Requested
2. Quality Checked
3. Refund/Replacement Initiated
4. Restocking, repair or disposal
5. Data analysis for improvement
Leverage returns for growth: Improve customer satisfaction, reduce waste and improve quality.
Manage returns effectively to turn a negative experience into an advantage.