Building for the future

70+ next-gen product updates to keep your eCommerce
business ready for tomorrow.

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Domestic
shipping

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SELLER SUPPORT

100% self-serve system for 0% hassle

You can now formally raise concerns by selecting a category and subcategory, providing detailed descriptions, and tracking all your tickets in one place. Our improved workflows and automation ensure faster resolution of immediate queries, while others are assigned to the appropriate team for prompt attention. Receive regular updates on the status of your requests and easily track progress through our self-serve support portal.

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COD REMITTANCE

Industry's first advance remittance programme

For any eCommerce business, maintaining a steady cash flow can be challenging, especially in a country like India where over 45% of the population still prefers COD as their desired payment method. With Shiprocket Instant Cash, we’re offering COD remittance just one day after the shipment is shipped, ensuring better cash flow and operational efficiency.

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WEIGHT MANAGEMENT

Say hello to
your AI weight
wizard

Weight freezing helps you mitigate weight discrepancies by ensuring you get charged based on the predefined frozen weight. You can now receive recommended weight values and freezing suggestions for your products based on our AI-based intelligent recommendation engine. Optimise your shipment weights with smart recommendations, reducing discrepancies and potential additional charges in the future.

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WEIGHT MANAGEMENT

Dive into data without any heaviness

Shiprocket uses a smart algorithm and multiple validations to save freight costs by charging for a lower weight than what is recommended by the couriers. View the charged weight, the reason for this charge, invoice details, and any weight savings done by Shiprocket for you in the 'All Shipments Weight Details' section in the 'Weight Management' menu of the Shiprocket panel.

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WEIGHT MANAGEMENT

One-click fix at the product level

Product-level weight insights enable you to take action against discrepancies for all AWBs of a product with just one click. Streamline your process by addressing multiple discrepancies at the product level, saving you significant time and effort. You can access these insights in the 'Product Level Weight Intelligence' section of the 'Weight Management' menu in our Shiprocket panel.

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WEIGHT MANAGEMENT

Handle weights better than ever before

Introducing a new feature in the 'Edit Order' window for channel orders. Apply edited package details to all eligible new orders (same SKU + single quantity), saving time. Save details to the product catalogue for automatic future application. Checkboxes are available for auto-applying edited package details to all same-SKU new orders and for saving details to the catalogue.

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WEIGHT MANAGEMENT

Freeze one package to ease all others

Assign pre-approved package dimensions to your shipments right from the start. Whether you're handling bulk uploads, placing single orders, or integrating via API, this nifty feature ensures you minimise volumetric weight discrepancies and streamline your entire shipping process effortlessly.

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SHIPMENT SECURITY

No more transit
worries, just happy
deliveries

With Shiprocket Secure, you can now protect your eCommerce shipments from damage, loss, or theft during transit. Here’s what Shiprocket Secure offers:

Secure packages

Easily secure your eCommerce packages by opting for the secure option during order creation or AWB assignment.

Recieve reimbursement

After submitting a claim for a shipment, you’ll receive reimbursement once the claim is approved.

Raise claims

You can now raise claims directly from the Shiprocket seller panel by filling out a form with basic details. Track the status of your claim request in real time.

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Appstore
💬
App integration
User-friendly interface
App integration
📱
Developer portal
Marketing automation
👨‍💻
Customer engagement
Personalisation
💬
Targeted marketing
Customer segmentation
🎯
Chatbot
📈
APIs
WhatsApp shopping
Data intelligence
Retargeting
💸
Order tracking
Spend analytics
🛍️
Loyalty programme
Checkout
🚚
Integrations
Loyalty points
🤖
Turbo COD
Estimated delivery date
📅
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NDR CONTROL
Revamped for better NDR capabilities

We have revamped the seller panel workflows and added new functionalities to streamline day-to-day Non-Delivery Report (NDR) management, offering enhanced clarity and ease of use. In addition, we've introduced capabilities on the buyer side, providing multiple avenues to gather inputs and improve overall interaction and feedback processes.

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NDR CONTROL
Put past interactions into action

We've built a smarter system that learns from the past interactions to address positive buyer responses even quicker. This proactive approach helps prevent non-delivery reports – keeping your customers happy and deliveries on track.

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NDR CONTROL
Intelligent markers for smarter decision-making

Enhance Non-Delivery Report (NDR) handling by leveraging our intelligence. Gain access to Address and Return to Origin (RTO) scores for all your NDR shipments, empowering you with valuable insights to improve your management.

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WEIGHT MANAGEMENT

New couriers to conquer new categories

Introducing new category-specific courier services on Shiprocket for documents and jewellery. These services ensure specialised handling, enhancing security and care throughout shipping. Our goal is to provide a seamless shipping experience, offering reliability and peace of mind for your buyers.

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COURIER INTELLIGENCE

Flawless tracking, guaranteed

We've upgraded our internal conditions and mappings to capture all courier scans accurately, ensuring zero tracking errors and providing flawless visibility across all your shipments. This guarantees real-time updates on your shipments with nearly 0% status sync issues.

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COURIER INTELLIGENCE

Instant pickups for faster deliveries

Now enjoy the convenience of instant pickup within just 90 minutes. With Shiprocket Instant, currently available in select Delhi PIN codes, you can expect swift and reliable collection of your packages. This service is designed to streamline your shipping process, ensuring your parcels are picked up promptly.

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HYPERLOCAL SHIPPING

Blazing-fast
Hyperlocal
deliveries

Shiprocket Quick, our new hyperlocal shipping service, delivers anything within hours. Our app offers multiple delivery partners in Delhi, Gurgaon, and Noida, allowing customers to compare prices, pick-up speed, and ratings for informed choices. Orders are intelligently allocated to available partners for reliable service. We're expanding to more cities soon to enhance delivery across India.

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TRACKING UPDATES

Never leave
customers in the dark

Shiprocket Notify enables sellers to send automated shipment updates and notifications to their buyers throughout the order process. It keeps customers informed about their order status, shipment tracking details, and delivery schedules via Email, SMS, and WhatsApp. Sellers have the flexibility to enable or disable these notifications and customise messages using a variety of templates to suit their needs.

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CHANNEL INTEGRATIONS

Flexible, more equipped integrations

We are excited to introduce enhanced configuration options for sellers across various channels:

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Our internal system upgrades now provide a more efficient and seamless experience for Shopify, Amazon, and WooCommerce order channels.

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Introducing a new feature that allows sellers to modify existing WIX orders after creation, enhancing flexibility.

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We've added webhook support for the WooCommerce plugin, enabling smoother integration and automation.

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The Opencart channel has been upgraded to offer an improved user experience and increased feature support.

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Enjoy better order syncing capabilities through the HPOS mechanism, specifically designed for WooCommerce orders, ensuring smoother operations and enhanced order management efficiency.

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CHANNEL INTEGRATIONS

One click is all it takes

Our new one-click website integration feature designed for your Shopify and WooCommerce-hosted websites make it effortless to integrate your online store with Shiprocket. You can quickly establish robust shipping solutions, ensuring seamless operations and enhanced efficiency in logistics.

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CHANNEL INTEGRATIONS

Upto 70% lesser channel disconnections

Our intelligent self-diagnostic workflow identifies and resolves order channel disconnections, while also sending email recommendations for the 'Next Best Action'. This proactive approach has successfully reduced cases of channel disconnections by 70%.

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TRANSACTION MANAGEMENT

Stay on top of your transactions

Shiprocket provides a unified Invoice/Passbook that offers a detailed breakdown of all transactions, including shipping charges, COD remittance, wallet history, and invoices. With this, you can:

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Receive one single invoice for all the Value-Added Services (VAS) you have opted into.

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Access an itemised sheet for each VAS service to review all charges applied to each shipment.

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Use a detailed passbook with VAS category filters for comprehensive financial tracking.

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View detailed App charges for each shipment on the order detail page, allowing you to track charges at the shipment level.

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This provides you with enhanced visibility and transparency in terms of VAS billing charges, ensuring better financial management.

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ORDER MANAGEMENT

Customise labels exactly as you need

We're excited to announce enhanced label customisation options now available through our user-friendly, drag-and-drop self-serve platform. This feature allows sellers to easily customise labels to align with their brand's identity. From adding logos to adjusting text and colours, sellers have full control over creating professional, branded labels that enhance customer experience with every shipment.

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ORDER MANAGEMENT

One simple solution
for bulk orders

Experience the new bulk order upload flow with intuitive Excel templates. Choose from Advanced or Basic templates, assign couriers directly in the file, and select pickup addresses easily. Track upload progress and final order status with our uploader widget.

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ORDER MANAGEMENT

Partial payments,
complete peace of mind

We now support partially paid Cash on Delivery (COD) shipments. By requesting buyers to pay a portion of the order value upfront, we aim to reduce Return to Origin (RTO) cases typically associated with complete COD orders and improve overall operational efficiency for sellers.

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UI/UX

Press the key
to simplicity

Boost productivity with our intuitive keyboard shortcuts for order processing, invoice generation, and shipping label management. Designed to minimise clicks and enhance efficiency, this feature allows users to streamline tasks like bulk actions on orders, all with simple keyboard commands.

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UI/UX

Time to leverage
that ledger

You can now download your complete ledger right from your dashboard with just one click. It includes all your invoices, payments, cashbacks, GST credits, as well as credit notes and debit notes. This feature gives you a comprehensive view of your financial transactions, making it easy to manage and track your finances effectively.

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UI/UX

Improved COD
remittance process

We've enhanced it with features like invoice adjustment using COD, displaying future COD, auto remittance of excess COD, exchange remittance, partial COD remittance, and clear communication for COD reversals. These enhancements ensure a smoother and more efficient Cash on Delivery experience for you.

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UI/UX

The new, more efficient
Passbook 2.0

Now you can track your wallet balance more efficiently with our latest updates. Enjoy faster loading times and see a running balance after each statement. You'll have access to all transactions, including recharges and cashbacks, ensuring you have full visibility and control over your wallet activity.

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UI/UX

Virtual bank account
that’s convenient for real

We've made it easier for you to manage payments and credits with your own virtual bank account. Now, you can pay your invoices directly without needing to contact Key Account Managers (KAMs) or the finance team. Payments made through your virtual bank account are credited directly to your wallet, ensuring a hassle-free process.

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UI/UX

Shield your account with
added security

Your Shiprocket account just got more secure. Add an extra layer of security by enabling two-factor authentication for safer logins. This means you'll need both your password and a special code to log in, making it much harder for unauthorised access. Keep your data safe and operate with complete peace of mind.

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COURIER ASSIGNMENT

Suggestion that set you up for success

We have added multiple intelligent suggestions to make the courier assignment easier through the Ship Now screen

More courier options

We suggest more options in case there are less than 3 couriers serviceable for your shipment.You can also activate and ship using a new courier in one click

Better choices

If you sort couriers by cheapest or fastest priority order and select one that may not be optimal, we'll suggest other available couriers that could be cheaper or faster.

Non serviceable couriers

We now list non-serviceable couriers on the ‘Ship Now’ screen, showing why they're unavailable for specific pincode combinations.

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COURIER ASSIGNMENT

Zero assignment failures, guaranteed

We've added a fallback mechanism for bulk CSV uploads and courier assignment APIs. If your first-choice courier encounters an error, our system automatically assigns the next best serviceable option, reducing the need for manual intervention. You can enable this feature in the courier settings.

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COURIER ASSIGNMENT

Optimise performance with smart buyer insights

Now when assigning a courier through the ‘Ship Now’ screen, you can view helpful insights about the buyer. This includes details such as when their last order was received and which courier successfully delivered it, whether it was for your brand or another. These insights empower you to make informed decisions on courier selection.

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PACKAGING

Fullfill every packaging need on our webstore

With Shiprocket packaging, you can purchase high-quality eCommerce packaging materials online. Our materials offer cost-efficiency without compromising on quality, perfect for both delicate and robust products. We provide a variety of shapes and sizes to meet all your packaging needs.

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RETURNS/EXCHANGE

Checking
everything
so you worry
about nothing

Our robust QC process is now enhanced with comprehensive features designed to ensure a seamless returns experience for both you and your customers.

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RETURNS/EXCHANGE

Automation all the way through

Manage return orders easier than ever with our smart automations. Define return reasons for automatic acceptance and courier assignment, create return orders using forward order IDs to simplify input processes, and communicate with buyers in case of return pickup failures to confirm their intent, automatically cancelling unnecessary return shipments.

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RETURNS/EXCHANGE

Convert those returns into exchanges

We are creating an exchange management system to convert return requests into revenue opportunities. You can request exchanges, choose replacement products, and make payments as needed. Track requests, automate courier allocation based on reasons or products, and manage refunds through Shiprocket. This enhances buyer retention and builds trust in your brand.

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ONBOARDING

Skip the separate account

Let go of the hassle of creating a separate account. Now, you can seamlessly sign up or log in to Shiprocket using your Shopify credentials directly from our registration page. This powerful integration simplifies the onboarding process, saving you valuable time and effort.

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ONBOARDING

Sign up in seconds on WhatsApp

We're excited to launch a new sign-up option through WhatsApp. Now, registering for Shiprocket is as simple as sending a message on WhatsApp. This streamlined process ensures a convenient and hassle-free onboarding experience, allowing you to quickly get started with our services.

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ONBOARDING

Never miss a product update again

Now you have a dedicated space where you can stay updated with all the latest from Shiprocket. This includes updates across our different products, operational changes, and new launches. You can also conveniently access FAQs from this centralised hub, ensuring you have all the information you need in one place.

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DATA ANALYTICS

Got questions?
Ask Co-finder

Use our new GenAI assistant for Shiprocket sellers to know anything and everything about your Shiprocket setup. Co-finder is trained to help you and your teams make the most of Shiprocket. It provides answers ranging from what new products have been launched, how to set them up, and even key data insights on your shipment performance.

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DATA ANALYTICS

Keep ahead of
the trends

A first of its kind, Shiprocket Trends, is a tool to help you get insights into what India is shopping for and stay ahead of the market. Unlock your business's true potential with easy-to-understand charts of top-selling categories, buyer behaviour, RTO trends, and a lot more, in a cool user experience.

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DATA ANALYTICS

Address intelligence for better accuracy

Shiprocket AI has introduced advanced address intelligence features that classify addresses into categories such as Junk, Ambiguous, and Valid. This capability provides you with detailed insights, enabling informed decisions on how best to manage each order based on address accuracy and clarity.

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DATA ANALYTICS

Understand RTO better with NBA

Our RTO Suite has been upgraded with intelligent customer tags, helping you understand the reasons behind score predictions. It also provides suggested 'Next Best Actions' to streamline your order management efforts, making your tasks easier.

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DATA ANALYTICS

Actionable insights backed by AI

Shiprocket Sense Developer Platform empowers data science and analytics developers to leverage Shiprocket APIs such as Estimated Delivery Date, Category Prediction, Pincode Mapper, and more. Use these tools to unlock actionable insights and optimise your operations for unstoppable business growth.

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CARGO SHIPPING

Ship big,
spend small

Shiprocket Cargo, a tech-enabled solution by Shiprocket, is designed for businesses shipping large volumes domestically and internationally. Offering air, sea, and land freight options, and partnered with carriers like Blue Dart and Delhivery, it ensures wide geographic coverage and cost-effective shipping at competitive bulk shipping rates.

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Define return reasons for automatic acceptance and courier assignment.

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Create return orders using forward order IDs, simplifying input processes.

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Automated communication with buyers in case of return pickup failures to confirm their intent, automatically cancelling unnecessary return shipments and orders.

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CARGO SHIPPING

Available for all Shiprocket sellers

You can access the Shiprocket Cargo panel using your Shiprocket credentials or the app switcher on the Shiprocket dashboard, to start shipping with just a few clicks.

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CARGO SHIPPING

NDR management

Get insights on your undelivered shipments and take quick action to ensure immediate attempts to get your cargo delivered.

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CARGO SHIPPING

Bulk discounts on bulk recharge

Now get lucrative discount plans on Shiprocket Cargo for a fixed discount on all shipments till validity. Each plan has a different discount with a minimum wallet recharge commitment. Use the amount with no expiry post validity of discount plans.

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CARGO SHIPPING

Appointment-based deliveries

Unlock the power of appointment-based deliveries to top marketplaces and quick commerce platforms. Leverage on-time appointment delivery services with ease of managing appointments through a dedicated appointment dashboard.

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OMNICHANNEL ENABLEMENT

One omnichannel platform
that does it all

Integrate and manage real-time inventory, order fulfillment, and returns across sales channels with Shiprocket Omuni. Get seamless connectivity with major eCommerce platforms, automated order processing, and support for advanced reconciliation and claim management.

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COD REMITTANCE

Say goodbye to
reconciliation headaches

Omuni’s reconciliation module is designed to streamline your financial reconciliation processes for selling on multiple marketplaces. It automates the reconciliation of settlements from major eCommerce platforms like Amazon, Flipkart, and Myntra, significantly reducing manual effort and minimising errors.

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Global
Shipping

WEIGHT MANAGEMENT

Simplify cross border cargo shipping with CargoX

Introducing new category-specific courier services on Shiprocket for documents and jewellery. These services ensure specialised handling, enhancing security and care throughout shipping. Our goal is to provide a seamless shipping experience, offering reliability and peace of mind for your buyers.

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GLOBAL REACH

New services, new geographies

We've introduced Secure X services for international shipments and added six new couriers. DDP (Delivered Duty Paid) is now available for Canada. We now support bulk handling of multiple currencies and assignment of shipments by courier ID. We've expanded into new MENA geographies. Bulk download of shipping bills is enabled, and IOSS and EORI automation, including issuance of numbers, is integrated into the panel.

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APP STORE

Powerful eCommerce solutions at your fingertips

Access a variety of apps on the Shiprocket AppStore- a versatile platform designed to elevate your eCommerce experience. It provides a wide array of apps tailored to different aspects of eCommerce. These apps integrate seamlessly with your Shiprocket setup, offering a hassle-free experience. The AppStore features a user-friendly interface, making it simple to browse, select, and install apps that fit your business requirements.

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APP STORE

Developer portal
for easy distribution

The Shiprocket Developer Portal is a comprehensive platform for creating and distributing eCommerce apps to over 100,000 merchants. It offers an intuitive interface for app creation, pricing, and marketing, along with easy-to-understand APIs and flexible pricing plans. The portal ensures secure infrastructure and extensive support, making it accessible for both seasoned developers and beginners.

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Appstore
💬
App integration
User-friendly interface
App integration
📱
Developer portal
Marketing automation
👨‍💻
Customer engagement
Personalisation
💬
Targeted marketing
Customer segmentation
🎯
Chatbot
📈
APIs
WhatsApp shopping
Data intelligence
Retargeting
💸
Order tracking
Spend analytics
🛍️
Loyalty programme
Checkout
🚚
Integrations
Loyalty points
🤖
Turbo COD
Estimated delivery date
📅

MARKETING AUTOMATION

360° customer
engagement
to maximise
results

Shiprocket Engage 360 is a unified platform designed to elevate your customer engagement and boost sales. This unified platform combines advanced features such as automated pre and post-order interactions, personalised messaging across WhatsApp, email, and SMS, and targeted marketing campaigns driven by customer segmentation and behavioural insights.

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ORDER TRACKING

myShiprocket:
simplified order
tracking for consumers

myShiprocket is an app designed for consumers to simplify the process of tracking their shipments from order to delivery for all their eCommerce purchases. Users can connect their Gmail accounts, allowing the app to provide tracking updates for orders from marketplaces like Amazon, Flipkart, Ajio, Myntra, and various D2C brands on Shopify, and more.

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Deliveries turned into rewards

Users can earn Shipcoins through our loyalty program every time Shiprocket delivers an order. Redeem these Shipcoins for discounts on D2C websites by selecting the 'Pay with Points' option at checkout.

Spend analytics at fingertips

myShiprocket's spend analytics feature lets users track orders from the past 12, 6, or 3 months, highlighting their most frequently purchased brands and providing insights into their shopping habits.

Comprehensive buyer support

The mySR app lets consumers track shipments and access customer support for all their delivery needs. Whether it's pre-delivery or post-delivery issues, we handle queries directly if we're shipping the items or connect the consumer to the seller if not.

CHECKOUT

Seamless checkout across platforms

Transform your online store's checkout experience with  Shiprocket Checkout - the all-in-one solution that now  integrates seamlessly with platforms other than Shopify such as WooCommerce, Magento, or your own tech stack.

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CHECKOUT

In an all-new avatar

Shiprocket Checkout has a completely new design, refined through extensive feedback from merchants and shoppers. Optimised for faster load times on low internet speeds, it also offers greater customisation to align with specific merchant brand guidelines.

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CHECKOUT

Shiprocket Login for developers

Over time, we have developed an eCommerce profile for over 130 million shoppers in the country. Shiprocket Login lets you leverage this during the checkout journey on your store. Built for developers, it can be integrated as both a frontend JS SDK and a backend server integration.

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CHECKOUT

Reward your loyal customers

Shoppers can now earn and redeem loyalty points while making a purchase through Shiprocket Checkout. We are compatible with Nector, Flits, Capillary, EazyRewards, uLoyal.

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CHECKOUT

Turbo COD conversion

Capture the value of Shiprocket's network of logged-in users and delivery addresses without requiring OTP verification. Login accounts for 30% of cart abandonment in the checkout funnel. Turbo COD increases checkout conversion for merchants with no prepaid orders on the store.

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CUSTOMER TRUST

Build unbreakable trust with real-time EDD

Display accurate estimated delivery dates (EDD) on your product detail pages, just like marketplaces. Install this customisable widget in a few clicks. The AI-backed EDD uses Shiprocket data and supports packing time, multi-warehouse setups, and various themes. Showcase brand strength badges and verified seller info to build trust and boost conversions. Track EDD compliance and add to cart percentage to measure impact.

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CUSTOMER TRUST

Multi-warehouse support

Select multiple warehouses for accurate delivery dates from the nearest pin code. Disable locations without stock for precise EDD calculations.

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CUSTOMER TRUST

Multiple theme and font colours

Apply and preview your store's background and font colours directly on the editor screen to ensure they look perfect.

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CUSTOMER TRUST

Provision to check EDD compliance and ATC

Verify EDD compliance with buyer expectations and monitor ATC percentage and its variance against displayed EDD.

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FINANCE

Get rapid access
to funds

Shiprocket Capital offers quick, collateral-free financing for SME eCommerce businesses. Funds are repaid as a percentage of revenue and disbursed within two days. Targeting sectors like fashion and electronics, we partner with NBFCs for efficient capital distribution, supporting business expansion without diluting ownership. Manage loans conveniently through the Shiprocket panel.

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FINANCE

Tracking page that puts sales on repeat

Shiprocket Brand Boost offers you a customisable branded tracking page to enhance visibility and engage customers throughout the shipping process. Customise themes, headers, footers, and add promotional banners, social links, and Instagram feed. Grow repeat purchases with upsell/cross-sell elements like product recommendations and header links, elevating the experience for you and your customers alike.

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FINANCE

Grow your customer base on ONDC

Open Network for Digital Commerce (ONDC) is India Government's initiative to democratise eCommerce across the country. Shiprocket has launched its seller app which allows you to instantly list your products on ONDC and start generating additional orders. The app is built within the Shiprocket panel where you can not just list your products, also manage your catalogue, view orders, easily ship them using Shiprocket logistics, and manage reconciliations and customer queries effortlessly.

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