Do You Want to Ship Faster and Reduce Logistics Costs? Signup Today
The weight dispute manager helps solve the problem where you’re not in agreement with the weight charged by the courier company for your shipment. Here, you can go to the Weight Reconciliation Tab in the ShipRocket Panel and raise a dispute. Following are the key issues which the weight dispute manager seeks to remedy:
Follow these simple steps to raise a weight dispute:
Step 1: Go to the Weight Reconciliation tab from the Billing section in your ShipRocket Panel. Here you will find the discrepancy status of all your orders.
Step 2: The orders against which the weight discrepancy has been found will be highlighted as shown below.
Step 3.1: Now you can either Accept the given weight or raise a Dispute. If you choose to raise a dispute, the following pop-up will come up. This is where you need to fill all the required details.
The details asked are:
Note: You have 4 days to raise a dispute, after which the weight given by the courier company will be auto-accepted.
Step 3.2: If you choose to accept all the discrepancies, you can do it by selecting the shipments through the checkbox and clicking on the Accept All tab.
Step 4: The wallet will then show you the money which has gone on hold, and the usable credits as well. The resolution will be given in 7 days maximum and then the amount put on hold will be released or deducted depending on final weight.
Step 5: You can view the history of your orders by simple clicking on the Show History button in the Actions section.
Step 6: In the on- hold conciliation tab, you can view all the orders for which the amount has been kept on hold.
The weight dispute manager is designed to give more power to you, the seller. Therefore, the following points are to be met to benefit completely from this feature.
Ever wondered about the power of product descriptions? If you think this short summary barely influences your buyer’s decision, you…
If you are planning to ship your goods by air, then understanding all the expenses involved in the process is…
Electronic retailing has gained immense traction over the last couple of years. What exactly does e-retailing entail? How is it…
Are you about to send a package overseas but are unsure about the next steps? The first step in ensuring…
Ever wondered how to minimise your air shipping costs? Does the type of packing influence shipping prices? When you optimise…
Keeping up with time is necessary. Constantly upgrading to keep up with competition is necessary. Product lifecycle is a process…