Quick Answer to
the Frequently Asked
Questions

Returns on Shiprocket are processed as reverse shipments. You can initiate a return from the dashboard, and the item is picked up and delivered back to your address based on courier availability.

If an order is undelivered, it is marked as Return to Origin (RTO) and sent back to you. Applicable RTO charges depend on the courier partner’s policy.

If a delivery is delayed, you can raise a support request from your Shiprocket dashboard. We coordinate with the courier partner to help resolve the issue.

You can change the courier partner before pickup is generated. Once a shipment is picked up, courier changes are not allowed.

Tracking status on Shiprocket may not update until the courier partner scans the shipment. Updates are reflected once pickup or transit scans are completed.

You can download and print shipping labels and invoices directly from your Shiprocket dashboard after creating a shipment.

Pickup generation on Shiprocket depends on courier partner cut-off times and service availability. Pickup details are updated in your dashboard once scheduled.

You can schedule pickups on Shiprocket automatically or manually after creating a shipment. Pickup availability depends on the courier partner and pickup location.

Weight limits on Shiprocket vary by courier partner and service type. You can view applicable limits during shipment creation.

Courier partners mark items as fragile and handled with care during shipping to avoid any unnecessary product damages. as per standard logistics guidelines. We recommend using proper packaging and marking shipments as fragile where required.

Yes, we do offer delivery franchise options. You can read more here – Shiprocket Partner Program.

CORE is our recommendation system that suggests the most suitable courier partners for your shipments. It analyses multiple parameters to optimise cost and delivery efficiency.

We evaluate courier partners based on serviceability, cost, and past delivery performance to help you make informed shipping decisions.

Estimated delivery timelines on Shiprocket depend on the courier partner, destination pincode, and service type. We show delivery estimates before shipment creation.

Yes, on Shiprocket you can ship both prepaid and Cash on Delivery (COD) orders. COD availability depends on courier partner coverage and your account eligibility.

Shipping charges vary due to delivery zones, distance, and weight slabs defined by courier partners. Non-metro or remote locations may have different pricing.

We calculate shipping charges based on shipment weight, dimensions, pickup and delivery location, and the selected courier partner. All applicable charges are displayed before you confirm a shipment.

You can check Pincode serviceability on Shiprocket by entering the pickup and delivery pincodes during rate calculation or shipment creation. We show available courier partners and delivery estimates for that route. You can also, check the Pincode Serviceability by downloading the complete Pincode serviceability sheet.

Profile milestones help us assess your account readiness on Shiprocket. Completing these milestones unlocks access to more features and ensures smoother platform operations. For more details check out our Profile Milestone tutorial on youtube.

You can complete KYC by submitting the required business and identity documents directly on your Shiprocket account. Completing KYC helps us verify your profile and enable shipping, COD, and settlement-related features. You only need to do this once as a first-time customer on our platform.
To complete your KYC process, you must:

• Enter your PAN number and upload supporting document proof.
• Select the address proof and upload scanned copies of the same.

Please Note: The uploaded address proof must be the same as that of the billing address submitted with Shiprocket. You can also do KYC using the Aadhar based OTP system.

A Transporter ID is a unique identification number generated on the GST portal for the movement of goods. On Shiprocket, transporter compliance is handled during shipment creation wherever applicable. Here are the transport IDs for our courier partners –

• FedEx – 27AABCF6516A1Z3
• Xpressbees – 27AAGCB3904P2ZC
• Gati – 36AADCG2096A1ZY
• Bluedart – 27AAACB0446L1ZS
• DotZot – 27AAACB0446L1ZS
• Delhivery – 06AAPCS9575E1ZR
• Ecom Express – 07AADCE1344F1Z2

GST is required if you are shipping taxable goods as per Indian regulations. On Shiprocket, we enable shipping based on your business type and applicable compliance requirements.

Shiprocket is an ecommerce enablement platform that helps Indian sellers manage shipping, logistics, and fulfilment efficiently. Through our platform, sellers can choose courier partners, ship prepaid or COD orders, schedule pickups, and track deliveries from a single dashboard.