Quick Answers to the Frequently Asked Questions

Get Instant Information About Shipping Essentials and Non-Essentials During the COVID Crisis

In the wake of the COVID-19 crisis, constant changes are being made in the eCommerce delivery guidelines by the government. While you might want to reach out to your customers with your products as soon as possible, there might be some questions you need to be answered. Check out below!

Help Centre

Is this Pincode serviceable?

You can check the Pincode Serviceability by downloading the complete Pincode serviceability sheet.

Could you please elaborate more on the profile milestone?

The profile milestone shows the percentage completion of your profile information on Shiprocket’s platform. To personalize our services for you, we need to know you better. Based on your responses, we’ll show you more relevant notifications about your account. Be the first one to know about new features, panel updates, and more. For more details check out our Profile Milestone tutorial on youtube.

Can I ship internationally?

As per the guidelines of the government of India due to the ongoing lockdown, pickups are not available for international shipments.

Can I ship without a GST number?

A GST number is not mandatory for shipping with Shiprocket. But, the seller must conduct deliveries without it at their own risk.

Can I ship frozen items with Shiprocket?

Yes, you can ship frozen food under the category of the essential items. The following courier partners are available for carrying such shipments-
  1. Delhivery Essentials
  2. Shadowfax Essentials
  3. Xpressbees Essentials
  4. Ecom Express
  5. Ekart
  6. Bluedart (Air Mode)

We also request you to check a list of essential items that you can deliver with us.
Please refer to the table for more information-
table

How to do KYC?

Know Your Customer, commonly known as KYC, enables us to validate the identity of our customers. You only need to do this once as a first-time customer on our paltform.
To complete your KYC process, you must:

  1. Enter your PAN number and upload supporting document proof.
  2. Select the address proof and upload scanned copies of the same.

Please Note: The uploaded address proof must be the same as that of the billing address submitted with Shiprocket. You can also do KYC using the Aadhar based OTP system.

What is the estimated delivery time for the products?

Due to the ongoing lockdown, there might be a delay in the delivery of orders. You can track your orders on the panel or on the order tracking page

Do you also provide a packaging facility?

Yes, we offer an end to end fulfillment options for your products, where we store, pick, pack, and ship your products at the fastest speeds to the customers’ doorsteps. We offer free storage for 30 days along with processing rates starting at Rs 11/Unit. Head to the fulfillment section of our website to know more about it.

Do you also provide a delivery franchisee?

Yes, we do offer delivery franchise options. You can read more here – Shiprocket Partner Program.

What are the customs duties and tariffs involved while shipping internationally?

There are various kinds of custom duties and tariffs involved while shipping internationally, depending on the country you’re shipping to, You can know more about these here.

Do the courier partners carry items labeled as ‘Fragile’ more carefully?

Yes, the items marked as fragile are handled with care during shipping to avoid any unnecessary product damages. We also offer shipping insurance worth Rs 5000 on the items you ship with us.

Ship With Shiprocket and Reduce Your Shipping Costs by 20%

Right from pick up to successful delivery of your shipment, we take care of it all. Make the most of your business and amplify your customer’s satisfaction even in difficult times.

More About Shipping During the Lockdown