Email & SMS Notifications

Improve customer service with real-time shipment updates

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Enhance the shipment tracking experience of your buyers with the help of an automated notification system. Real-Time communication via email and SMS not only gives your buyers a sense of relief but, helps you meet their delivery expectation too.

Shiprocket sends shipment notifications as soon as your order gets picked up from your location. Below are the multiple tracking statuses on which we send both email and SMS to your customers:

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    Order packed

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    Order Shipped

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    Order Out for Delivery

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    Order Delivered

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    Order Arriving Early

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    Delay in Shipment

Step 1

Example of an email

Step Direction

Step 2

Example of an sms

Step Direction

Advantages of sending real-time shipment updates

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    Build Customer Trust

    Customers want to order from a reliable source. Sending live notifications brings transparency in the shipping process and helps in building customer trust.

  • Increase your delivery success rate

    Unavailability of customers at the location is one of the biggest reasons for delivery failure. Reduce this by sending live notifications to your buyers and help them plan accordingly.

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    Reduce customer support calls

    Update your customers regularly to avoid unnecessary customer support calls.

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