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Shiprocket customer care is always here
Go to the Shiprocket customer care self-help page for instant answers to frequently asked questions.
Ask NowHow does our customer grievance policy work?
While we believe in providing you with the best experience, you can always tell us how we
can improve our services. We’ll be more than happy to assist you.
LEVEL 1
Customer support
Contact the Shiprocket customer care team & get an online resolution to your queries/complaints across channels, including chat. Our team will address your concern within 5 business days from receipt.
Contact customer support
LEVEL 2
Customer service escalation
If you feel like your concern is not addressed within the promised timeline, or you are dissatisfied with the response from Level 1, you can reach out to our escalation team. We will respond to you within 3 business days of receipt of your email.
Our Escalation Manager
Abhinav Singh
Email ID: [email protected]
LEVEL 3
Grievance Officer/ Nodal Officer
If your query remains unresolved, you can further escalate the matter to our grievance officer/ nodal officer with the details of your interaction with the escalation manager. We will respond within 3 business days of receipt of your email.
Our Grievance Officer/ Nodal Officer
Amit Dhawan
Email ID: [email protected]
