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Customer Grievance Redressal Policy for Shiprocket

Shiprocket believes in providing the best experience to our customers. However, if you do feel we can improve our service pertaining to any of our products, you can contact us through the below mentioned touch points and we will be glad to assist you.

We recommend you go through our support pages from “” that aim at providing self-help to our customers.

Level 1: Customer Support

You can contact our customer service team via which provides online resolution to your queries / complaints across channels including chat. The team will address your concern / query within a maximum of 5 business days from receipt.

Level 2: Customer Service Escalation

If your concern/query is not addressed within the promised timeline or are dissatisfied with the response from Level 1, you can reach out to our escalation manager, Abhinav Singh via email at we will respond to you within 3 business days from receipt of your email.

Level 3: Grievance Officer

If your query remains unresolved, you can escalate the matter to our Grievance Officer. You can contact our Grievance Officer – Amit Dhawan via email at with the details of your interaction with the escalation manager and we will respond within 3 business days from the date of receipt of your email.

If you would like to speak to us, please feel free to call 92666-23006 between 09:00 AM to 07:00 PM.

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