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Here’s a quick roundup of everything we’ve launched this month to make your shipping, fulfillment, checkout, and AI experiences smoother and more powerful. From upgraded mobile app journeys to smarter NDR handling, new courier options, international shipping enhancements, and AI-powered tools – explore all the latest updates designed to boost your efficiency and help you grow.
Experience a new and improved shipping experience using the mobile apps
To aid the seller’s experience and efficiency on our Android and iOS apps, we have introduced a cleaner and more informative user experience to see the order list, add new orders, select a courier, and recharge their wallet.
A new courier, Shadow Fax Instant is now live, which has the option to choose convenient time slots for pickup for the sellers
Time-slotted pickup is now live for Shadowfax Instant.
Sellers can select a 3-hour Pickup window from the 3 pickup slots (morning, afternoon, evening) using ShadowFax Instant as a courier.
New pickup escalation or NPR flow is now available on WhatsApp
A new WhatsApp first NPR flow is available for new and small sellers to aid Pickup efficiency and improve pickup performance. This allows sellers to raise any pickup-related concerns using WhatsApp. To avoid spam, only one message per pickup location per day will be initiated.
Introducing state-level invoicing on the Seller Panel
State-level invoicing is now available as an option for sellers on the seller panel.
Once opted in, a consolidated invoice will be raised from a selected state instead of the pickup address based invoice (default).
This setting can be opted from Settings > company setup by unchecking Pickup address based billing.
Introducing a smarter way to manage Non-Delivery reports in the Seller panel
Introducing the new NDR panel for sellers, which is smarter and time efficient.
Benefits include –
New filter options and bulk actions are now available for managing returns
Experience improved return handling for your shipments using bulk action support and get better visibility for your returns using new cancellation reasons filters.
Introducing a new Plan for Lite sellers with Shipping Discounts
Introducing the Shiprocket Business Plan for Lite plan sellers to aid efficiency and unlock exclusive discounts of up to 10%.
Available to Lite sellers who have a shipment history with Shiprocket, you can enable this plan from the Ship Now screen, during courier assignment.
Introducing state-wise invoices for Shiprocket packaging
We have enabled sequence-based invoice generation as per order ID and AWB number for Shiprocket Packaging invoices.
Availability: This invoice-based enhancement is available for all Shiprocket packaging customers.
Compliance mandates for KYC as per government guidelines
As per government guidelines, for sellers registering as a Company, the Billing Address will now be automatically fetched from the submitted KYC documents (Aadhaar, PAN, GST certificate).
A new single view page for managing business apps/VAS apps better
Discover, understand, and subscribe to ShipRocket business apps that enhance your logistics performance, improve customer experience, and help your brand express itself. Now manage all services like Auto Secure, RevProtect, Notify, Brand Boost, Delivery Boost, Early COD & more to increase reliability, engagement, and financial efficiency through one page available in your settings.
Optimize inventory utilization by splitting your order based on SKUs
Split your orders based on SKU to fulfill orders from different warehouses.
If an order with a mix of SKUs comes, you can now split the order in case any SKU inventory is running low in the warehouse and assign the split order to other warehouses with inventory of that particular SKU.
Easyecom and Unicommerce integration updates and fixes
Enhancements against Easyecom and Unicommerce
Now send larger, heavier, and bulkier shipments with Shiprocket Quick’s 3-Wheeler and 4-Wheeler delivery options
Access 2-wheeler, 3-wheeler, and 4-wheeler courier partners directly in your Shiprocket Quick App for faster deliveries within the city.
Live in all metros like Delhi NCR, Mumbai, Bangalore, Hyderabad
Simplify U.S. customs compliance and enhance efficiency using the HTS auto-suggestor
Experience the HTS Auto-Suggestion feature in the CargoX Add Order flow, designed to simplify U.S. customs compliance and enhance seller efficiency.
Now, when sellers enter an HSN code, the system automatically checks our internal HSN–HTS mapping database and auto-populates the HTS (Harmonized Tariff Schedule) code if a match is found. Sellers can review and confirm the suggested HTS before proceeding.
Introducing Instagram bot that converts Instagram interactions into sales for you
Engage 360 Instagram Chatbot feature is now live. This powerful tool helps you convert Instagram interactions into sales by automating customer engagement through direct messages.
Go to settings → Channel profile → Instagram → Connect Account
Introducing Pay after delivery and Turbopay prediction in Checkout
Pay after Delivery is a smarter alternative to cash on delivery. Boost trust, reduce RTOs, and improve conversions.
Use Turbopay to improve conversions at payment mode selection using AI-based predictions.
Introducing smart Shopify apps for your estimated delivery time and shopping cart
Introducing a power-packed AI assistant inside the seller panel called Shiprocket Copilot
Get an AI assistant inside Shiprocket, which is available 24×7 for any help or query. Try the advanced AI inside the Shiprocket panel to ship orders, schedule pickups, edit weight and dimensions, and much more from any screen. Ask or chat about anything about e-commerce, Shiprocket performance, billing details, and more.
Simply click on the “Need help” icon on the Top bar to activate Copilot anywhere.
Ask what India is buying right now using Shiprocket Trends AI and make your next best-selling move.
Shiprocket Trends is your real-time market intelligence tool that shows what India is buying, where demand is rising, and which products are winning—so you can make smarter selling decisions.
Benefits:
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