Shiprocket TwentyTwo: The AI Voice Platform Built for Indian Business

Scaling a business in India means scaling conversations. Whether you are confirming a cash-on-delivery order, reminding a student about fee payments, or following up on a KYC document, voice calls remain the highest-converting customer touchpoint available. Yet building and managing a large telecalling team is notoriously difficult – high attrition, language barriers, and rising operational costs consistently bottleneck growth.

TwentyTwo by Shiprocket is an AI voice platform that automates everyday business calls with the consistency of your best manager and the scale of an entire operations team. It is now live in exclusive beta.

What Is Shiprocket TwentyTwo?

TwentyTwo is an autonomous AI voice platform built specifically for Indian business conversations. Unlike a traditional IVR system or a basic automated dialer, TwentyTwo deploys AI voice assistants that understand context, detect intent, and carry full conversations – in the languages and conversational patterns your customers actually use.

It handles the complete call lifecycle: outbound dialling, live conversation, real-time sentiment detection, and post-call CRM sync – without human intervention.

Who Is TwentyTwo Built For?

TwentyTwo is purpose-built for high-volume, operations-heavy industries that depend on outbound or inbound voice at scale.

• Commerce and e-commerce: Cart recovery, COD order confirmation, returns processing
• Education: Lead qualification, fee payment reminders, admission follow-ups
• BFSI: KYC follow-ups, loan collections, insurance renewals
• Healthcare: Appointment booking, prescription reminders, patient follow-ups

If your business makes thousands of routine calls per day, TwentyTwo is built to eliminate that operational overhead entirely.

How Does TwentyTwo’s AI Voice Platform Work?

1. AI Voice Assistants: The core of TwentyTwo is its AI assistants, which manage live conversations from first dial to final resolution. They navigate calls with human-like empathy, handle objections, detect tone and urgency, and respond appropriately – in real time.
2. Campaign Manager: Need to reach 10,000 contacts? The Campaign Manager converts a spreadsheet of numbers into 10,000 personalised conversations in seconds. Each call is contextualised to the individual, not broadcast as a generic message.
3. Telephony Manager: TwentyTwo removes the telecom setup entirely. Rent professional business numbers instantly or port your existing numbers onto the platform from a single dashboard. No separate telecom vendor. No technical overhead.
4. Analytics and Actions Engine: Most call recording tools force managers to listen to hours of audio. TwentyTwo’s AI understands calls instead. It summarises every conversation into actionable insights – identifying who said “call me back tomorrow” or “I have already paid” – and syncs those statuses directly to your CRM. Tone, urgency, language, and intent are detected automatically, giving you deep visibility into customer sentiment without manual review.

What Results Are Early Beta Users Seeing?

Early testers on the TwentyTwo beta are reporting:

• Response times improved 3x
• Call volumes handled without additional headcount during demand spikes
• 99.9% platform uptime regardless of volume

Unlike human teams that slow down when call volumes spike, TwentyTwo’s automation scales instantly and consistently.

TwentyTwo vs Traditional IVR: What Is the Difference?

Traditional IVR systems play pre-recorded menus and route calls based on keypad inputs. TwentyTwo is a fundamentally different category of product. Its AI voice assistants hold genuine conversations, understand natural language, respond to what the caller actually says, and resolve the call without escalation – in most cases. It is the difference between a phone tree and a trained operations executive.

How to Join the TwentyTwo Beta

TwentyTwo is currently available in an exclusive beta for forward-thinking brands in commerce, education, BFSI, and healthcare. [Join the beta here]

This is your opportunity to stop hiring for routine calling tasks and start deploying AI voice managers across your operations.