Reduce RTO Losses and Increase Profitability For Your eCommerce Business

Seamless post-purchase communication suite powered by AI-backed WhatsApp automation

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  • 45%

    Reduction in RTO losses using intelligent WhatsApp workflows

  • 50%

    Increase in contact rate in comparision with traditional communication channels

  • 1B+

    Data points powering our properitary RTO intelligence

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Uplift Buyer Experience. Build Your Brand.

A powerful pre-ship communication suite built for reducing RTO losses & scaling your eCommerce business

Reduce RTO Losses Up To 45%

Take advantage of a comprehensive automation suite to take control of your orders and cut RTO losses by up to 45%. Automate manual tasks of order and address confirmation via WhatsApp to avoid non-delivery of orders.

Automated Order Confirmation

Indulge in a faster and seamless order confirmation by opting for WhatsApp-driven buyer communication. Capture order cancellations before shipping and minimize RTO losses.image

Automated Address Verification & Updation

Uncover the power of an AI-backed engine that triggers an automated address verification and updation message to your buyers on WhatsApp.image

Smooth COD to Prepaid Conversion

Convert cash on delivery orders to prepaid by incentivizing your buyers using customised offers on WhatsApp. Prepaid orders decrease the chances of non-delivery, and RTO, thus improving the business’s cash flow.
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Flawless NDR Redressal

Capture buyer’s delivery time preferences on WhatsApp post each failed delivery attempt.image

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Tap Into The Power of Data-backed Intelligence

Leverage Shiprocket’s AI-powered prediction capabilities to identify high-risk RTO orders, understand historic purchase behavior of buyers, filter out bad addresses and much more.

High-Risk RTO Order Flagging

Identify high-risk RTO orders using AI-based RTO intelligence trained on over 1 billion buyer data to make informed decisions. Get profitable with improved delivery rate of your ordersimage

Address Quality Score

Avoid manual inspection for each address for bad addresses. Let our AI flag incorrect addresses along with identifying missing information using advanced address scoring algorithms, before you even ship the orders.image

Insightful Buyers Profile

Scale your business by leveraging buyer-specific insights including historic purchases, RTOs and much more at the tips of your fingers.image

Identify Duplicate Orders

Save frieght costs by taking action on duplicate orders identified using system intelligence.image

Maximize Conversion Rate

Maximise order and address confirmations with the help of our dedicated call centers to cover edge-cases of non-WhatsApp buyers

Abandoned Cart Recovery via WhatsApp Flows

Remind your customers about incomplete purchases and drive additional conversion rate of up to 5% using automated WhatsApp messages.image

Exclude High-RTO Audience from Facebook Campaigns

Create and optimise your Facebook ad campaigns using delivery status events passed through Facebook conversion API. Amplify your conversion rate by excluding our ready-to-use high-RTO custom audience.image

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Enhance Customer Experience with Effortless Communication

Amplify your brand’s customer connect with automated order tracking updates, shared team inbox for resolving customer queries and much more.

Branded WhatsApp Tracking Notifications

Keep your buyers informed with automated order tracking updates sent via your verified WhatsApp business account.image

Effortless IVR connect

Reach non-WhatsApp buyers for order confirmation via an automated IVR call setup.image

Shared WhatsApp Team Inbox

Get your teams to communicate with your buyers effortlessly on a shared WhatsApp inbox.image

Hassle-Free Outbound Communication*

Get additional support* from our dedicated call centre teams to reach customers for pre-ship order confirmation. image

Simple, Transparent Pricing

Zero Setup Fee. No Hidden Charges.

₹7.99  4.99 per order

Here’s What Our Customers Say About Us

Riya Jojo, Thelifekart.in

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We have been using Shiprocket Engage for the past one month and I am quite impressed by it’s capabilities to solve a lot of our problems. Our RTO rates have come down considerably and our teams are efficient than ever in processing orders. Engage has helped us improve customer satisfaction of our brand.

— Riya Jojo, Director, Thelifekart.in

Zafar, Founder, Sillyapa Store

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Shiprocket Engage is a revolutionary product by Shiprocket, which has helped us in reducing our RTO rate. Along with that, the timely order tracking updates which the customer gets on WhatsApp, helped our brand in retaining them and building customer trust.

— Zafar, Founder, Sillyapa Store

Riya Jojo, Thelifekart.in

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We are happy with the engage platform. We find the COD risk rating feature most useful as this allows us to manage the high prospect RTO customers in a different manner. It has been a stable journey for us and we are able to manage the client communication very effectively through the platform. We are seeing value in terms of cart recovery and reduction in RTO orders.

— Dimple Chawla, Odara Jewellery

Riya Jojo, Thelifekart.in

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Engage has been very helpful for Apartment18 in managing active NDRs. We have seen a reduction in our NDR and RTO due to timely communication being sent to the customers over WhatsApp.

— Neha Jain, Apartment18

Brands That Trust Us

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Frequently Asked Questions from Our Seller Tribe

What if the buyer is not available on whatsapp?

If a customer is not available on whatsapp, an IVR will be initiated. Post IVR, you can opt for manual calling by our dedicated outbound calling team. Please note that this functionality needs to be activated manually by yourself on the Engage’s platform.

Will I be able to send messages manually to my buyers?

Yes you can write manual messages to your buyers within 24 hours from any response received from the buyer’s end.

Will a buyer be able to pay on the link after shipping the order?

No, once the order gets shipped, the payment link gets inactive.

Will the system automatically cancel the order where the buyer clicks on “cancel my order”?

No, the system does not cancel the order automatically. All the cancelled orders will be shown under the tab “Order cancellation requested by buyer” on which you can take action manually.

Get a FREE Trial for 15 Days

Get seamless integration, identification and analysis of high-risk orders, and personalized buyer communication through WhatsApp!

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