If a customer is not available on WhatsApp, an IVR will be initiated. Post IVR, you can opt for manual calling by our dedicated outbound calling team. Please note that this functionality needs to be activated manually by yourself on Engage’s platform.
Yes, you can write manual messages to your buyers within 24 hours from any response received from the buyer’s end.
No, once the order gets shipped, the payment link gets inactive.
No, the system does not cancel the order automatically. All the cancelled orders will be shown under the tab “Order cancellation requested by the buyer” on which you can take action manually.