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Automated tool
for customer
communication

Leverage our data & technology to boost conversions, predict &
reduce RTO losses, and provide a premium customer experience.

Get started

Helping 1000+ eCommerce
brands drive upto 2X ROI

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AI-ENABLED SUITE

Designed to build
profitable relationships

Our WhatsApp-backed buyer communication tool helps your business make connections that are authentic, timely & valuable.
From conversion to customer support, automate your efforts & boost your business at every step.

Know more
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Increase revenue
all the way through

  • Conversion optimisation

    Send personalised reminders and reduce your cart abandonment rate by upto 10%.

  • Data intelligence

    Identify risky buyers, orders & addresses using our AI engine trained on 1 billion+ data points.

  • RTO reduction

    Confirm orders, verify addresses, & convert risky orders to prepaid through pre-configured notifications.

  • Customer delight

    Make your buyers feel truly valued using IVR & branded order tracking updates.

  • CRM support

    Offer instant query resolution & support over a shared WhatsApp team inbox.

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How it works

See Shiprocket Engage in action

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Technology that
delivers successfully

Built to detect & reduce RTO losses, our breakthrough technology stack drives results for your eCommerce business like never before

  • 10%

    abandoned cart recoveries

  • 50%

    better contact rate

  • 45%

    lower RTO losses

  • 200%

    return on investment

What our inbox says

  • Santosh

    Operations Manager, Phool

    Shiprocket Engage a wonderful feature provided by Shiprocket, helped us in reducing returns for Prepaid and COD orders. The features of are the need of the hour for COD orders which have high return rates. The team is extremely supportive, and the integration is simple.

  • Sahil Sachdeva

    Associate Program Manager, Zomato

    Shiprocket Engage helped us to reduce the RTO by 47% within a month. Our customers were able to share updated addresses using the address updation feature, directly on WhatsApp. We were able to send real time status updates, and the expected delivery time to our customers.

  • Vinay

    D2C Lead, Campus Sutra

    Shiprocket Engage has proven to be an invaluable tool for us in reducing RTOs using order confirmation, address edit options, and converting COD orders to prepaid. It has helped in addressing non-deliverability by over 50% and improved our delivery rates. We are extremely pleased with the product offerings and the way we can now streamline our processes and reduce inefficiencies.

  • Naziya

    Asst Manager, Sleepy Owl

    Shiprocket Engage is beautifully laid out and functional. It provides a variety of formats to set up communication, making it convenient to keep your customers informed and easier for them to keep track.

  • D. Parameshwar Reddy

    Assistant Supply Chain Manager, Mars by GHC

    Shiprocket Engage has helped our customers by clearly communicating regarding their orders on WhatsApp. We have seen a 15% reduction in our RTOs. Additionally, it has helped us identify bad addresses and undeliverable pin codes using its properitary AI-based algorithm.

  • Riya Jojo

    Director, Thelifekart.in

    We have been using Shiprocket Engage for the past one month and I am quite impressed by it’s capabilities to solve a lot of our problems. Our RTO rates have come down considerably and our teams are efficient than ever in processing orders. Engage has helped us improve customer satisfaction of our brand.

  • Zafar

    Founder, Sillyapa Store

    Shiprocket Engage is a revolutionary product by Shiprocket, which has helped us in reducing our RTO rate. Along with that, the timely order tracking updates which the customer gets on WhatsApp, helped our brand in retaining them and building customer trust.

  • Dimple Chawla

    Odara Jewellery

    We are happy with the engage platform. We find the COD risk rating feature most useful as this allows us to manage the high prospect RTO customers in a different manner. It has been a stable journey for us and we are able to manage the client communication very effectively through the platform. We are seeing value in terms of cart recovery and reduction in RTO orders.

  • Neha Jain

    Apartment18

    Engage has been very helpful for Apartment18 in managing active NDRs. We have seen a reduction in our NDR and RTO due to timely communication being sent to the customers over WhatsApp.

Let’s get your brand talking

Provide your customers with a trustworthy experience, so your brand
speaks for itself, making your business grow on autopilot

Pay only ₹6.99 per order

Get started

*Includes only basic features

*GST Extra

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  • Frequently asked questions
What if the buyer is not available on WhatsApp?

If a customer is not available on WhatsApp, an IVR will be initiated. Post IVR, you can opt for manual calling by our dedicated outbound calling team. Please note that this functionality needs to be activated manually by yourself on Engage’s platform.

Will I be able to send messages manually to my buyers?

Yes, you can write manual messages to your buyers within 24 hours from any response received from the buyer’s end.

Will a buyer be able to pay on the link after shipping the order?

No, once the order gets shipped, the payment link gets inactive.

Will the system automatically cancel the order when the buyer clicks on “cancel my order”?

No, the system does not cancel the order automatically. All the cancelled orders will be shown under the tab “Order cancellation requested by the buyer” on which you can take action manually.