Reduce RTO Losses and Increase Profitability For Your eCommerce Business

Shiprocket Engage a wonderful feature provided by Shiprocket, helped us in reducing returns for Prepaid and COD orders. The features of are the need of the hour for COD orders which have high return rates. The team is extremely supportive, and the integration is simple.

— Santosh, Operations Manager, Phool

Shiprocket Engage helped us to reduce the RTO by 47% within a month. Our customers were able to share updated addresses using the address updation feature, directly on WhatsApp. We were able to send real time status updates, and the expected delivery time to our customers.

— Sahil Sachdeva, Associate Program Manager, Zomato

Shiprocket Engage has proven to be an invaluable tool for us in reducing RTOs using order confirmation, address edit options, and converting COD orders to prepaid. It has helped in addressing non-deliverability by over 50% and improved our delivery rates. We are extremely pleased with the product offerings and the way we can now streamline our processes and reduce inefficiencies.

— Vinay, D2C Lead, Campus Sutra

Shiprocket Engage is beautifully laid out and functional. It provides a variety of formats to set up communication, making it convenient to keep your customers informed and easier for them to keep track.

— Naziya, Asst Manager, Sleepy Owl

Shiprocket Engage has helped our customers by clearly communicating regarding their orders on WhatsApp. We have seen a 15% reduction in our RTOs. Additionally, it has helped us identify bad addresses and undeliverable pin codes using its properitary AI-based algorithm.

— D. Parameshwar Reddy, Assistant Supply Chain Manager, Mars by GHC

We have been using Shiprocket Engage for the past one month and I am quite impressed by it’s capabilities to solve a lot of our problems. Our RTO rates have come down considerably and our teams are efficient than ever in processing orders. Engage has helped us improve customer satisfaction of our brand.

— Riya Jojo, Director, Thelifekart.in

Shiprocket Engage is a revolutionary product by Shiprocket, which has helped us in reducing our RTO rate. Along with that, the timely order tracking updates which the customer gets on WhatsApp, helped our brand in retaining them and building customer trust.

— Zafar, Founder, Sillyapa Store

We are happy with the engage platform. We find the COD risk rating feature most useful as this allows us to manage the high prospect RTO customers in a different manner. It has been a stable journey for us and we are able to manage the client communication very effectively through the platform. We are seeing value in terms of cart recovery and reduction in RTO orders.

— Dimple Chawla, Odara Jewellery

Engage has been very helpful for Apartment18 in managing active NDRs. We have seen a reduction in our NDR and RTO due to timely communication being sent to the customers over WhatsApp.

— Neha Jain, Apartment18