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Unbox a package
full of profitable connections
From recovering abandoned carts to resolving customer queries, use our unified communication suite to transform every interaction into an effortless conversation.
Get startedEngaging 3000+ eCommerce brands
Explore our core offerings
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RTO Suite
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WhatsApp Marketing
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Conversational Commerce
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Care
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Communicate intelligently at critical stages
Order confirmation
Avoid last-minute order cancellations by quickly confirming orders through WhatsApp
Address verification
Reduce RTO instances by verifying incorrect addresses with pre-configured notifications
COD to prepaid
Boost your delivery success rate by converting risky COD orders to prepaid with tempting discounts
Delivery alerts
Keep customers informed with real-time branded order tracking alerts on WhatsApp
Prevent RTO by upto 40%
Our automated WhatsApp communication tool proactively engages with your customers
right after they place an order, significantly minimising the chances of RTO. -
Captivate your audience like never before
Abandoned cart recovery
Revive deserted shopping carts with compelling remarketing campaigns to increase your sales
Promotional broadcast
Amplify your offers and promotions through WhatsApp to fuel a surge in repeat purchases
Loyalty boosters
Create a community of loyal customers by sending them special and exclusive early bird discounts
Personalised templates
Tailor your messages with smartly crafted pre-made templates for a personalised touch
Convert upto 20% more visitors
Capture the attention of your prospects with irresistible marketing campaigns that possess the power
to transform them into your loyal customers. -
Upgrade to a next-gen shopping experience
Catalogue discovery
Show off your products in a clear and user-friendly catalogue, making it easier to discover them
Automated journey
Boost conversions with automated chat journeys designed to assist your prospects in finding what they love
Product recommendations
Suggest what’s best for them, making them feel like they’ve got a personal shopping buddy by their side
Instant ordering
Let your customers purchase in a matter of a few messages, making ordering as easy as chatting
Drive 2X conversions from WhatsApp
Move your store to WhatsApp for a buttery smooth shopping journey, empowering customers to explore your products and make purchases on the go.
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Show your customers they matter
Rapid response
Rope in our AI-powered smart chatbot to reply instantly to commonly asked questions
Zero anxiety
Respond upto 20X faster, allowing your customers to leave all the stress behind
All-round support
Pre-purchase assistance, post-order inquiries, or returns/refunds, we’ve got your back
Human assistance
Efficiently filter and redirect inquiries to human agents when necessary for a personalised resolution
Resolve 74% of queries automatically
Deliver fast and friction-free support with our intelligent chatbot that expertly handles your customers’ queries, ensuring a seamless journey for them.
Straight from our inbox
Santosh
Operations Manager, Phool
Shiprocket Engage+ a wonderful feature provided by Shiprocket, helped us in reducing returns for Prepaid and COD orders. The features of are the need of the hour for COD orders which have high return rates. The team is extremely supportive, and the integration is simple.
Sahil Sachdeva
Associate Program Manager, Zomato
Shiprocket Engage+ helped us to reduce the RTO by 47% within a month. Our customers were able to share updated addresses using the address updation feature, directly on WhatsApp. We were able to send real time status updates, and the expected delivery time to our customers.
Vinay
D2C Lead, Campus Sutra
Shiprocket Engage+ has proven to be an invaluable tool for us in reducing RTOs using order confirmation, address edit options, and converting COD orders to prepaid. It has helped in addressing non-deliverability by over 50% and improved our delivery rates. We are extremely pleased with the product offerings and the way we can now streamline our processes and reduce inefficiencies.
Naziya
Asst Manager, Sleepy Owl
Shiprocket Engage+ is beautifully laid out and functional. It provides a variety of formats to set up communication, making it convenient to keep your customers informed and easier for them to keep track.
D. Parameshwar Reddy
Assistant Supply Chain Manager, Mars by GHC
Shiprocket Engage+ has helped our customers by clearly communicating regarding their orders on WhatsApp. We have seen a 15% reduction in our RTOs. Additionally, it has helped us identify bad addresses and undeliverable pin codes using its properitary AI-based algorithm.
Riya Jojo
Director, Thelifekart.in
We have been using Shiprocket Engage+ for the past one month and I am quite impressed by it’s capabilities to solve a lot of our problems. Our RTO rates have come down considerably and our teams are efficient than ever in processing orders. Engage+ has helped us improve customer satisfaction of our brand.
Zafar
Founder, Sillyapa Store
Shiprocket Engage+ is a revolutionary product by Shiprocket, which has helped us in reducing our RTO rate. Along with that, the timely order tracking updates which the customer gets on WhatsApp, helped our brand in retaining them and building customer trust.
Dimple Chawla
Odara Jewellery
We are happy with the engage+ platform. We find the COD risk rating feature most useful as this allows us to manage the high prospect RTO customers in a different manner. It has been a stable journey for us and we are able to manage the client communication very effectively through the platform. We are seeing value in terms of cart recovery and reduction in RTO orders.
Neha Jain
Apartment18
Engage+ has been very helpful for Apartment18 in managing active NDRs. We have seen a reduction in our NDR and RTO due to timely communication being sent to the customers over WhatsApp.