Effective Date: 26/02/2026

This Privacy Policy (“Privacy Policy”) applies to your use of our website (“Platform”) and product offered through the Platform (hereinafter collectively referred to as “Offerings”) which are owned, controlled and operated by Shiprocket Limited, , a company incorporated under the Companies Act, 1956, having its registered office at Plot No. B, Khasra No. 360, Sultanpur, M.G. Road, New Delhi – 110030, India and its corporate office at Plot No. 416, Phase III, Udyog Vihar, Gurgaon, Haryana – 122002 (“Company” or “Logitrust Freight Services Private Limited” or “Shiprocket”)..

For the purposes of these Terms of Use, “we”, “our” and “us” shall mean the Company and “you” and “your”, shall mean a user of the Platform or Services, whether registered or not (“User”).

This Privacy Policy sets out what data we collect and how and why we use it. when you access the Platform or Services. You are advised to read the Privacy Policy carefully before accessing any Offerings. To access the Platform or Services, you are required to accept the terms of this Privacy Policy. By accepting this Privacy Policy, you signify that you have read, understood and agreed to be bound by the same. We reserve the right to update or modify this Privacy Policy at any time without prior notice and such changes may be effective immediately. To this end, we request you go through the Policy every time you access or use the Platform or Services.

BY ACCEPTING THE TERMS OF THE PRIVACY POLICY, YOU EXPRESSLY CONSENT TO SHIPROCKET’S COLLECTION, RETENTION, ANALYSIS, USE AND DISCLOSURE OF YOUR PERSONAL DATA IN ACCORDANCE THEREOF.

  1.  OBJECTIVE & SCOPE
    1. Shiprocket Quick is committed to protect Users’ privacy and appropriately and responsibly use collected data. By way of this Privacy Policy, we aim to provide a summary of our privacy practices regarding personal data that we collect and process of/about the User through various sources. The primary focus of this Privacy Policy is on the personal data collected and processed. Depending on the purposes of processing and your relationship with us as a data subject, we may provide additional customized privacy policies.
    2. This Privacy Policy covers the categories of personal data collected, how we use or process such data, who are the recipients of such data, and your associated rights under applicable laws.
  2. DATA WE COLLECT

When you register and operate as a Delivery Partner, we may collect the following types of personal information (“Delivery Partner Information”):

  1. Identity Information: Name, date of birth, gender.
  2. Contact Information: Email address, phone number, postal address.
  3. Vehicle Information: Vehicle registration details, insurance documents, driving license.
  4. Financial Information: Bank account details for payouts.
  5. Platform Usage Information: Login credentials, device information, IP address, activity logs, delivery history.
  6. Verification and Background Information: Government-issued ID documents, background check results.
  7. Transactional Information: Payment transactions, receipts collected during deliveries.
  8. Communication Information: Correspondence between you and us or Users via the Platform. We collect personal data of the User, as detailed further in this clause, and as expressly set forth in this Privacy Policy. 
  9. We collect precise location data (GPS and network-based coordinates), approximate location, and background location data, including when the app is minimized or closed. This information is used to assign delivery tasks based on your real-time location, enable live order tracking for customers and merchants, optimize delivery routes to reduce delivery time, monitor delivery performance and completion, and prevent fraud while ensuring operational security. Background location access allows continuous tracking during active deliveries to maintain accurate, real-time updates and operational efficiency. We may share relevant location data with customers for live tracking, merchants for order coordination, and our internal backend systems for dispatch and route optimization. We do not sell location data to third parties. You can disable location permissions at any time through your device settings.
  • It is clarified we do not collect or store any contact (or related) data that may be present on a Device.
  • It is further clarified that we do not sell your data to any third party under any circumstance as the purpose of collecting data under this Privacy Policy is to deliver/enhance a quality User experience or improve our Offerings in a manner we deem fit and necessary. 
  1. HOW WE USE THIS INFORMATION

We use your information for the following purposes:

  1. To register, verify, and onboard you as a Delivery Partner.
  2. To manage your account and provide you with access to the Platform.
  3. To facilitate delivery services, including assigning leads, tracking orders, and processing payments.
  4. To comply with legal and regulatory requirements, including background checks and insurance verification.
  5. To communicate important information about the Platform, service updates, or policies.
  6. To improve our services, develop new features, and conduct analytics and research.
  7. To resolve disputes, complaints, or conflicts, including accident investigations.
  8. To prevent fraud and abuse of our services.
  9. To enforce our terms and policies, including taking action in case of misconduct or fraud.
  10. For marketing and promotional communications (only with your consent, where required by law).
  11. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following circumstances:

  1. With third-party service providers who assist us in operating the Platform and delivering services (e.g., payment processors, verification agencies), subject to confidentiality agreements.
  2. With governmental authorities, law enforcement agencies, or judicial bodies, if required by law or to comply with legal processes.
  3. With Users or Merchants involved in a delivery transaction, to the extent necessary for the delivery service.
  4. With Shiprocket group companies and business partners for business purposes.
  5. In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  6. To protect our rights, property, or safety, or the rights, property, or safety of our Users or others.

5. COOKIES 

  • When you access or use our Platform or services, one or more cookies may be stored on your device. These cookies help us enhance the quality of our services by remembering your preferences, personalizing your experience, and analyzing how the Platform is used. While cookies are designed to improve your overall user experience, you can choose to disable or manage them through your device or browser settings at any time.

6. DATA RETENTION

  • We take reasonable steps to ensure that User data is available only for so long as is necessary for the purpose for which it is processed, or longer, if required under any applicable law, subject to appropriate safeguards. Please note that we ensure that all data collected and stored is de-identified. Furthermore, you explicitly consent and agree that we will be entitled to use such de-identified data or data freely, without any restrictions other than those set out under applicable law.

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7. YOUR RIGHTS AS A USER

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  1. Right to access, correct, or update your personal information.
  2. Right to request deletion or restriction of your data.
  3. Right to object to processing or withdraw consent where applicable.
  4. Right to data portability.
  5. Withdraw your consent—where we rely on consent as the legal basis for processing at any time. 
  6. Right to lodge a complaint with a supervisory authority.

To exercise your rights, email: ___________

9. DATA SECURITY

  • We implement robust physical, technical, and administrative controls to safeguard your information. Our security measures include encrypted databases to ensure data confidentiality, role-based access controls (RBAC) to limit access based on user responsibilities, and regular internal and external security audits to identify and address vulnerabilities. Additionally, we follow industry-standard data storage practices aligned with ISO/IEC 27001 and SOC II to ensure systematic risk management, secure backups, and disaster recovery protocols.

10. THIRD-PARTY LINKS

  • When accessing/using the Platform, in the event you may directed to a third party website or application, and if you choose to access them (or avail what such websites have to offer), we will not be responsible for any such third-party websites or applications. Please note that in case you share any data with such third parties, you will be bound their respective privacy policies and/or terms of use/service. Shiprocket will not disclose any of the User’s personally identifiable information to third parties, except as required under applicable law.

11. CHILDREN’S DATA

  • Our Offerings are not in any manner intended for, children under the age of 18 (Eighteen).  We do not knowingly collect any personal data from children below the above-mentioned date.

12. UPDATES TO THE PRIVACY POLICY

  • We reserve the right to change or update this Privacy Policy at any time. Such changes shall be effective immediately upon us publishing it. Your access and use of our Offerings following any such change constitutes your agreement to follow and be bound by this Privacy Policy, as updated or modified. For this reason, we encourage you to review this Privacy Policy each time you access and use our offerings.

13. NODAL GRIEVANCE REDRESSAL OFFICER:

As required under Data Technology Act, 2000, and rules made thereunder, and for the purposes of addressing complaints, you may contact our nodal grievance redressal officer whose name and contact details are provided below:

NAME: __________________

ADDRESS: Plot No. 416, Phase III, Udyog Vihar, Gurgaon, Haryana – 122002 (“Company” or “Shiprocket”).

EMAIL: _______________________ 

14.    DISPUTE RESOLUTION

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In the event of any dispute, difference or claim arising out of this Privacy Policy the same shall be settled in accordance with the applicable laws in India through regular judicial process and the courts of New Delhi, India, shall have exclusive jurisdiction.