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Shiprocket, with 10M+ data points around e-commerce transactions, has the ability to evaluate new and upcoming brands to help you make purchases without a worry. Look for the SR Verified tag on a merchant’s website for a hassle-free shopping experience.

When you purchase from a SR Verified brand, Shiprocket becomes your point of contact for any product related issues including but not limited to damaged or malfunctioning product, incorrect product delivered, and poor product quality.

Requirements for SR Verified

  • 01 You purchased physical goods from a SR Verified seller
  • 02 You kept the product received in its original condition and packaging, with all tags and receipts intact
  • 03 You reached out to the SR Verified helpdesk within 03 calendar days after receiving the product

You can reach the Shiprocket Verified helpdesk either via phone at 08045889100 or email us at [email protected] and we will respond within 3 business days. Typical resolutions can take upto 14 calendar days.

Terms and Conditions

  • Shiprocket reserves the right to restrict those buyers who willfully try to game the program and/or make fraudulent claims from all Shiprocket merchants.
  • Shiprocket may ask buyers for substantive proof to help make a case.