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Top Freight Forwarding Companies in Chennai

danish

Danish

Specialist - Marketing @ Shiprocket

April 16, 2023

8 min read

Freight forwarding companies are crucial in transporting goods from one place to another. Whether you are a small business or a multinational corporation, choosing the right freight forwarding company can help you save time and money and ensure the safe delivery of your goods. However, with so many freight forwarding companies in Chennai, it can take time to select the best one for your business. This article will provide you with some essential tips to help you choose the top freight forwarding company in Chennai.

Who Is a Freight Forwarder?

A freight forwarder is a company that specialises in arranging the transportation of goods from one location to another. They act as intermediaries between shippers and carriers, ensuring that the goods are transported safely, efficiently, and cost-effectively. Freight forwarders have extensive knowledge of logistics, including customs regulations, documentation requirements, and shipping routes. They use this expertise to help their clients navigate the complex logistics of international trade.

Now, let’s take a look at the best 5 providers in Chennai and compare them with the gold-standard services offered by a reputed freight forwarding company to help you make your choice.

Best 5 Freight Forwarding Companies in Chennai

DHL Global Forwarding

A division of the Deutsche Post DHL Group, offering air and ocean freight, customs clearance, warehousing, and supply chain management services.

Features: 

  • Real-time tracking and shipment visibility
  • door-to-door delivery
  • hazardous materials handling
  • temperature-controlled shipping
  • online booking and documentation

Kuehne + Nagel

It is a global logistics company providing air and sea freight forwarding, contract logistics, and integrated supply chain solutions.

Features:

  • Industry-specific solutions
  • end-to-end supply chain visibility
  • customs brokerage services
  • multi-modal transportation  

Expeditors

This company specialises in air and ocean freight forwarding, customs brokerage, and supply chain solutions.

Features:

  • Advanced technology solutions
  • order and inventory management
  • Cross-border e-commerce support
  • Specialised industry expertise
  • Global coverage

DB Schenker

This provider focuses on air, land, and sea freight as well as contract logistics and supply chain management.

Features: 

  • Tailored logistics solutions
  • Customs clearance
  • Temperature-controlled 
  • hazardous materials handling
  • End-to-end supply chain management.

Agility Logistics

This is a provider with expertise in freight forwarding, contract logistics, and supply chain management.

Features:

  • Industry-specific solutions
  • eCommerce fulfillment
  • Project logistics
  • Customs clearance
  • Visibility and analytics

These are the 5 best freight forwarding companies in Chennai and indicate the broad range of services currently available.  However, to choose the best provider, one has to compare these features with that of award-winning services providers like Shiprocket. Chosen as the winner of the G2, Winter 2023, Leader  Award, this provider’s features define the customer-first approach of their services. Let’s take a look at these features…

Best Features of A Freight Forwarding Company  

In this example of the best features of a freight forwarding company, Shiprocket vouches for its services through its adaptive designing of the platform. It has simplified the shipping process for businesses of all sizes, from small startups to large enterprises and offers these award-winning features –

  • Multi-Carrier Support: Shiprocket integrates with multiple shipping carriers, including FedEx, DHL, Delhivery, Blue Dart, and more, providing businesses with a wide range of shipping options.
  • COD and Prepaid Support: The platform enables businesses to accept both cash-on-delivery and prepaid orders, providing customers with flexibility in payment options.
  • Shipping Automation: Shiprocket offers shipping automation tools that enable businesses to automate their shipping processes, including order fulfillment, label generation, and shipment tracking.
  • Real-time Tracking: The platform provides real-time tracking of shipments, allowing businesses and customers to track packages throughout the shipping process.
  • Analytics and Insights: Shiprocket offers analytics and insights tools that provide businesses with data on shipping performance, including delivery time, shipping costs, and customer feedback.

While these are just a few of the features the award-winning company offers, businesses need to consider these points when making their choice. 

Why Is It Important to Choose the Right Freight Forwarder?

The right choice of a freight forwarder leads to the following benefits-

  • Cost Savings – with cost-effective transportation options, quick documentation  
  • Time Savings – by offering transportation processes, including documentation and customs clearance
  • Risk Management – from likely international trading issues like loss or damage to goods, customs issues, and legal liabilities
  • Compliance – with all the relevant regulations and customs requirements, avoiding costly penalties or delays
  • Expertise and Knowledge – of customs regulations, shipping routes, and documentation requirements. They can provide valuable advice and guidance to help you navigate the complex logistics of international trade.
  • Network and Resources – to access carriers, agents, and partners worldwide, enabling them to provide efficient and reliable transportation services to their clients.
  • Customer Service – that includes prompt and helpful responses to your queries, regular updates on the status of your shipment, and a 24/7 customer service hotline for urgent requests.

How to Choose the Best Freight Forwarding Company?

  • Look for Experience and Expertise

When it comes to freight forwarding, experience matters a lot. Look for a company that has been in the industry for several years and has expertise in handling the type of goods you need to transport. An experienced company can provide valuable advice on the best mode of transportation, customs clearance, and other logistics-related matters.

  • Check Their Network and Resources

A top freight forwarding company should have a robust network of agents, partners, and carriers to handle your cargo from origin to destination. They should also have the necessary resources, such as warehouses, trucks, and shipping containers, to ensure the smooth transportation of your goods.

  • Verify Their Licensing and Certifications

Before you choose a freight forwarding company, make sure to check their licensing and certifications. They should be registered with the relevant authorities and hold certifications such as ISO 9001, a quality management system certification that ensures they have robust quality control processes. These certifications ensure that the company adheres to industry standards and best practices.

  • Evaluate Their Customer Service

A top freight forwarding company should provide excellent customer service. Look for a company with a dedicated customer service team that can answer your queries promptly and provide regular updates on your shipment status. They should also have a 24/7 customer service hotline to cater to urgent requests.

  • Compare Their Pricing and Value-Added Services

While pricing is essential, it should not be the sole criterion for selecting a freight forwarding company. Look for a company that offers value-added services such as cargo insurance, customs clearance, and documentation. These services can save you time and money in the long run.

  • Consider Their Track Record and Reputation

Before you choose a freight forwarding company, do your research on its track record and reputation. Look for reviews and testimonials from their previous clients to understand their service quality. You can also check their safety record and compliance history to ensure they adhere to safety and environmental regulations.

  • Evaluate Their Technology and Digital Capabilities

A top freight forwarding company should have the latest technology and digital capabilities to give you real-time visibility of your shipment. Look for a company that has a user-friendly online platform where you can track your shipment, generate reports, and get alerts on delays or issues.

Conclusion

Choosing the top freight forwarding company is essential for the smooth transportation of your goods. By following these tips, you can find a reliable and trustworthy company that can help you save time and money. Remember to look for experience, expertise, network and resources, licensing and certifications, customer service, pricing, value-added services, track record and reputation, and technology and digital capabilities when choosing the best freight forwarding companies in Chennai. Shiprocket is one of India’s best freight forwarding solutions providers and can be ideal for your business needs. With affordable pricing and the ability to ship products to more than 220 countries and territories, Shiprocket ensures the customer is within a reasonable distance.

Frequently Asked Questions(FAQs)

Who is a freight forwarder?

A freight forwarder is a company that organizes and arranges the transportation of goods on behalf of shippers, usually between two or more destinations.

What is the role of a freight forwarder in supply chain management?

A freight forwarder plays a key role in supply chain management by coordinating and optimising the movement of goods from the point of origin to the point of destination, ensuring timely and efficient delivery, and minimising costs and risks.

Which are the best freight forwarding companies in Chennai?

Some of the best freight forwarding companies in Chennai include DHL, FedEx, Blue Dart, DTDC, and Agility Logistics.

Shiprocket is a leading logistics platform that provides a range of shipping and fulfillment solutions to businesses in India, including freight forwarding and warehousing. Their technology-driven platform and extensive network of partners make them a popular choice for eCommerce businesses and small and medium enterprises (SMEs) looking to streamline their logistics operations.

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