Weight Dispute Management handles weight-related disputes between the sellers and courier companies that may arise in case the sellers do not agree with the amount charged by the courier company.
Use volumetric weight instead of the actual weight of the product when creating a shipment. To calculate volumetric weight use the formula – Volumetric Weight = (Length x Breadth x Height) / 5000
Shiprocket offers packaging in various sizes to meet your needs. This will ensure a correct volumetric weight every time you create a shipment.
Weight dispute can be raised if the seller is not satisfied with the charge levied by the courier company.
Usually, weight discrepancy arises when sellers add the actual weight of the product instead of the volumetric weight of the product.
In case a dispute is raised by the seller, the amount charged by the courier partner is put on hold and cannot be used by either of the parties until the dispute is resolved. The seller is required to share the image of the product along with the details regarding the product such as a description of the product, and the category of the product.
Shiprocket typically takes 5-6 days to sort out the discrepancy and resolve the dispute.
You can raise a dispute within 7 days in case you do not agree with the charged weight of the package.
Yes, previous weight discrepancy order reports can be downloaded. The reports can be downloaded from the “Weight Reconciliation” section of the “Billing” tab.
In case the sellers do not respond to the dispute within 7 working days, Shiprocket auto accepts, and the amount is debited from the Shiprocket wallet.
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