Reverse logistics refers to the process of sending the product from the customer’s doorstep back to the seller’s origin.
Reverse logistics takes place for an order that is received back from the customer. Order marked as return to origin and shipped back to the customer’s warehouse constitute reverse logistics. There are special courier partners that help in reverse logistics.
These courier partners have special shipping charges or low rates so that reverse shipments don’t seem like a burden on eCommerce companies. For example, Shadowfax Reverse is one such courier partner that aids in reverse logistics without charging a lot to the seller.