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Finding the Best Freight Forwarder in Delhi for eCommerce Business



Specialist - Marketing @ Shiprocket

March 7, 2023

8 min read

Freight forwarders are the intermediaries connecting shippers and carriers to move goods from one place to another. By using their extensive industry knowledge, they ensure compliance with regulatory needs and success with customs clearance. Their expertise ensures goods are transported safely and efficiently. The difference they make to companies is that they cater to the unique needs of businesses offering customised solutions, packaging, proper labelling, and appropriate insurance coverage to guard against unexpected damages or losses. Let us discuss how you can find the best freight forwarder in Delhi that eCommerce companies should partner with for effective ROI.

best freight forwarding companies in Delhi

Freight forwarding serves as an essential link in the broader logistics industry. As businesses increasingly focus on their core competencies, they rely on freight forwarders to provide seamless, end-to-end shipping solutions, allowing them to stay competitive in the global marketplace. By streamlining transportation processes, reducing costs, and mitigating risks, freight forwarding enables companies to focus on maximising revenue, growing their businesses, and meeting customers’ expectations. Ultimately, freight forwarding is a crucial enabler of efficient, reliable, and cost-effective global commerce.

Top 5 Freight Forwarders in Delhi

Delhi is a crucial logistics hub in India and is home to some of the country’s most prominent freight-forwarding service providers. The top 5 service providers are:

1. DHL

DHL is a leading logistics company that offers a wide range of logistics solutions, including international express, air and ocean freight, road and rail transportation, contract logistics, and supply chain management. The company operates in more than 220 countries and territories worldwide, making it one of the largest logistics networks in the world. With its advanced technologies and state-of-the-art facilities, DHL provides customers with reliable and efficient logistics solutions.

2. FedEx

FedEx is a global courier delivery services company that provides logistics solutions to customers in over 220 countries and territories worldwide. The company offers express transportation, ground shipping, eCommerce solutions, and freight services to residential and business customers. FedEx is known for its advanced technology, which enables customers to track their shipments in real-time and offers secure and reliable delivery options.

3. UPS

UPS is a leading logistics company that provides various logistics solutions, including air and ground shipping, freight services, and eCommerce solutions. UPS offers customers fast and reliable delivery options with its global network and advanced technology. The company also provides supply chain management solutions, which help businesses streamline their logistics processes and reduce costs.

4. DB Schenker

DB Schenker is a global leader in logistics and supply chain management, offering customers a wide range of services. The company provides air, ocean, and land transportation solutions, as well as contract logistics, warehousing, and value-added services. DB Schenker operates in more than 140 countries, with a network of over 2,000 locations and 76,000 employees.

5. Gati

Established in 1989, Gati has been pioneering many initiatives in the Indian logistics industry. The company has pioneered express distribution and offers logistics and express distribution services in India. Gati is also one India’s of top warehousing companies and it offers connectivity through road, air, and rail.

Why are they Ranked High Among the Competition?

These service providers are ranked high among the competition due to their expertise, experience, and commitment to customer satisfaction. They have a deep understanding of the local market and are well-equipped to handle the unique challenges of the Indian transportation industry, including customs clearance, documentation, and compliance. They also offer a wide range of value-added services, such as warehousing, inventory management, and packaging, which enable customers to optimise their supply chains and improve operational efficiency.

Which Industries and Business Niches Leverage Freight Forwarding?

Freight forwarding is a critical component of the supply chains of various industries, including manufacturing, retail, construction, and more. Companies with a high volume of goods that have global operations, or require specialised handling or transportation services, can benefit greatly from partnering with a freight forwarder. Additionally, small and medium-sized businesses lacking the in-house expertise or resources to handle transportation logistics can leverage freight forwarding services to gain a competitive edge and improve their bottom line.

How are the Services Priced?

The average cost of freight forwarding services depends on the type of goods to be transported, the shipping distance, the transportation mode, and the service provider.

(1) Global Costs

The freight forwarding cost can range between $150 and $350 per cubic metre.

(2) Costs in India

The average cost of freight forwarding services can range from INR 3,000 to INR 10,000 per cubic metre, depending on the varying factors.

Which Industries and Business Niches Should Leverage Freight Forwarding?

Industries such as manufacturing, retail, and construction that deal with a high volume of goods and have global operations need specialised handling and transportation services such as freight forwarding. Small and medium-sized businesses which cannot invest in full-fledged, in-house expertise find great ROI in third-party freight forwarding services. They offer an effective solution for seamless goods movement and help gain a competitive edge to improve the bottom line.

What are Freight Forwarding Service Provider Characteristics?

When choosing a freight forwarding service provider, several key characteristics are essential. Experience in the specific industry or niche is critical, as is a deep understanding of local and international regulations, documentation, and compliance requirements. Good communication, transparent pricing, reliable customer service, and a vast network of carrier relationships are also key characteristics to consider. In addition, a freight forwarding service provider should offer flexible and customised solutions and a range of value-added services to meet the unique needs of its clients.

What Service-level Agreements Should One Look for When Choosing a Freight Forwarding Provider?

When choosing a freight forwarding provider, consider their service-level agreements (SLAs). These agreements detail the services and quality standards the freight forwarder will deliver and outline their responsibilities and obligations to the customer. Key factors to look for in a freight forwarding provider’s SLAs include pickup and delivery times, transit times, shipment tracking capabilities, and claims handling procedures. Other essential elements include emergency response plans, contingency, and cost-saving measures to optimise supply chain efficiency.

What is the Business Environment in the Freight Forwarding Industry in India?

The modernisation of transportation infrastructure and streamlining of regulations by the government present significant growth opportunities for freight forwarding service providers in India. The growth of emerging sectors, such as eCommerce, further strengthens the industry’s potential for expansion. However, the challenges of inadequate infrastructure, complex regulations, and a shortage of skilled workers must be addressed to fully realise the industry’s growth potential.

What are the Typical Pricing Packages They Offer?

Freight forwarding service providers’ pricing is decided on the shipment’s volume, weight, and distance. Additional services are invoiced separately. Freight forwarders in the Delhi area are known for competitive pricing, billing, and flexible payment options ensuring the unique needs of their customers are met.

Best Freight Forwarder in Delhi: How To Find Them?

Consider the following key factors when choosing the best providers:

  • What type of industry experience does the provider have in this region?
  • How reputable are the service providers? Check their customer reviews, and track record. 
  • How effective is their network of carrier relationships? 
  • What are the additional services they offer?
  • What are the pricing options?

Shiprocket: India’s Top Freight Forwarder

Shiprocket is an Indian 3PL company that provides eCommerce logistics services to businesses of all sizes. The company offers various services, including warehousing, order fulfilment, shipping, and returns management. Shiprocket is known for its user-friendly platform, allowing customers to manage their orders and track their shipments easily from a single platform. The company also offers integrations with major eCommerce platforms and marketplaces, making it a popular choice for online sellers.

Finally, choose a freight forwarding provider that offers transparent communication. Their customer service should be reliable and flexible, and they should offer customised solutions for your product.

Frequently Asked Questions(FAQs)

How do I choose the best freight forwarder for my business?

When choosing a freight forwarder, you must consider their experience, reputation, and range of services. Look for a provider that has expertise in your industry and offers tailored solutions to meet your specific needs.

What should I expect when working with a freight forwarder?

When working with a freight forwarder, you should expect clear communication, timely updates, and a commitment to delivering your goods on time and in good condition. Your freight forwarder should also be able to provide you with comprehensive documentation and guidance on the regulatory requirements of your shipment.

What are some common challenges businesses face when working with freight forwarders?

Common challenges when working with freight forwarders include communication issues, lack of visibility into the shipping process, and unexpected delays or extra costs. To mitigate these risks, choosing a transparent, communicative provider with a strong track record of delivering high-quality logistics services is essential.

Why should you use a freight forwarding service provider?

A freight forwarding provider helps in cost savings, streamlined shipping processes, and on-time delivery. With their expertise in navigating complex regulatory environments, freight forwarders can help businesses avoid costly errors and ensure compliance with all relevant laws and regulations.

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