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Product Highlights From December 2023


Shivani Singh

Product Analyst @ Shiprocket

January 10, 2024

3 min read

In this modern era dominated by digital technology, businesses of all sizes rely on eCommerce as a vital platform to enhance their brand visibility and engage with consumers. Shiprocket acknowledges the importance of delivering a seamless and stress-free online experience for both sellers and buyers.

Hence, we are committed to enhancing our platform and services continually to deliver the best possible outcomes for you. Let’s take a look at what improvements we have made this month to improve your overall shipping experience with us!

Introducing Engage+ To Communicate Better & Grow Faster

Elevate your business across every stage, from conversion to seamless customer support, with the comprehensive features of our all-in-one WhatsApp business suite. 

RTO Suite

Maximise efficiency with our RTO Suite. It effortlessly confirms orders, verifies addresses, and intelligently converts risky COD orders into prepaid transactions with enticing offers. Stay connected with customers through timely branded tracking updates, ensuring they’re always in the loop with their orders. Streamline your operations for optimal success.


Boost your business potential with Engage+ marketing. Drive revenue through targeted WhatsApp broadcasts featuring exclusive offers. Automatically segment and engage users with personalised messages. Customise your outreach with ease using a variety of versatile templates for impactful marketing campaigns.


Supercharge your business with our Commerce feature. Elevate your conversion rates by crafting an engaging purchase journey. Showcase your full product catalogue directly in customers’ chats, enhancing their experience. Personalised product suggestions add an extra touch, creating a shopping journey tailored just for them.


Empower your customer support with Care. Instantly tackle common queries through automated responses, efficiently directing unresolved issues to human agents. From tracking to returns and refunds, address a broad spectrum of inquiries swiftly and effectively, ensuring optimal customer satisfaction and streamlined query resolution.

Reasons to try Engage+:

  • Supercharge repeat purchases by 50% through powerful marketing strategies
  • Increase conversions by 2X with conversational commerce
  • Resolve 74% of queries with smart chatbot
  • Reduce RTO by 45% with personalised post-purchase communication

Self On-boarding Of International Seller

If you ship your products internationally, this update will surely delight you. Embark on a seamless journey with our new self-onboarding feature for international sellers like you. Designed to enhance your global shipping experience, this update ensures smoother and more delightful deliveries worldwide. Streamline your process and bring a smile to every destination.

International KYC Revamp

We’ve revamped the International KYC process, designed to streamline your experience. Enjoy a smoother onboarding journey, reducing hassles and ensuring quicker approvals. Our goal is to empower you with a seamless process, enabling you to focus on growing your business without unnecessary complexities.

Final Takeaway!

At Shiprocket, we value the importance of a seamless selling process for your business’s success and growth. We are dedicated to improving our platform’s user-friendliness, ensuring you have a hassle-free selling experience. Stay updated on our latest innovations and announcements as we strive to serve you better and appreciate your business.

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