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Product Highlights from February 2023


Shivani Singh

Product Analyst @ Shiprocket

March 9, 2023

4 min read

As the world becomes increasingly digitized, e-commerce has become a vital tool for businesses of all sizes to reach customers and grow their brand. At Shiprocket, we understand the importance of a seamless and efficient online experience for both you and your buyers. That’s why we are constantly working to improve our platform and services to better serve you. 

In this month’s update, we are excited to share with you the improvements and enhancements we have made to our platform, all aimed at enhancing your selling experience. From faster shipping times to more accurate tracking, we are committed to making Shiprocket the ultimate e-commerce solution for sellers like you looking to grow their business online. Let’s dive into the updates and see how they can benefit your online business!

WhatsApp and Interactive Voice Response in Delivery Disputes

We are committed to enhancing our customer service and streamlining the delivery process. In pursuit of this goal, we have recently implemented a new system for addressing Delivered Not Received cases. Our system now utilizes two communication channels, WhatsApp and Interactive Voice Response (IVR) to ensure an effective solution for delivery disputes raised by you.

With the inclusion of WhatsApp and IVR, buyers will receive confirmation of shipment receipt directly on their registered phone numbers. 

In case of escalation in the Delivery Not Received case, the buyer will be contacted via WhatsApp/IVR and asked to confirm the status of the shipment with the following options: “Yes, received”, “Received in bad condition” or “No”. Buyer’s response triggers further action from our team to promptly resolve the issue. This improvement has significantly reduced the turnaround time for delivery dispute resolution.


Check out What’s New in your Shiprocket App

Filter for RTO Risk

The order listing screen now includes a filter option for assessing RTO risk levels, with low, medium, and high. The RTO Score feature is an essential tool for e-commerce businesses looking to improve their order fulfillment performance. With the ability to enable the RTO Score directly from the mobile app, and the improved visibility in the orders listing screen, this feature provides valuable insights and helps you take action to improve your delivery success rate. 

How to use RTO Score Filter on your Shiprocket Mobile App?

Follow the listed below steps to use the RTO Score filter for your orders:

Step 1: Log in to your Shiprocket account on your mobile app.

Step 2: Navigate to the order listing screen. 

Step 3: Click on the Filter option available in the top right corner.

Step 4: Click the RTO Status option and select RTO Statuses accordingly and then, apply. 

What’s New in Shiprocket Cross-Border

New Courier Added

To enhance the ease and efficiency of your international shipping, we have incorporated a new courier, DTDC Express. With this new service, we aim to provide you with enhanced ease and efficiency when shipping your packages globally.

DTDC Express is known for its reliable and fast delivery services, with an extensive network that covers countries worldwide. By incorporating this courier into our shipping options, we can offer you greater flexibility when it comes to choosing the right delivery option for your shipping needs.

Introducing this courier to our shipping options, we believe that it will provide you with greater convenience, reliability, and cost-effectiveness when sending packages internationally.

Download Shipping Bills in Bulk

Downloading shipping bills in bulk and Master AWB reports in excel format will save you a significant amount of time and effort, as you can now download multiple shipping bills at once with just a few clicks, rather than downloading each bill one by one manually.

By downloading shipping bills in bulk, you can quickly analyze and review all your shipping data at once, making it easier to optimize your shipping processes. Additionally, with Master AWB reports in excel format, you can easily track and manage all your shipments and monitor your inventory levels.

Downloading shipping bills in bulk and Master AWB reports in excel format is a simple yet powerful feature that can significantly improve your business’s shipping operations. 

Final Takeaway!

At Shiprocket, we understand the importance of a streamlined selling process for your business growth and success. That’s why we are constantly striving to enhance our platform to make it as simple as possible. Our goal is to provide you with a hassle-free selling experience, allowing you to focus on the core aspects of your business. We are constantly working to improve our platform and provide you with more tools and features to make your selling process even more seamless.

Stay tuned for future updates and announcements from us as we continue to innovate and improve. We appreciate your business and look forward to helping you achieve your goals!

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