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Product Highlights From November 2023


Shivani Singh

Product Analyst @ Shiprocket

December 11, 2023

4 min read

In today’s digital age, businesses, big and small, rely on eCommerce to boost their brand and connect with customers. Shiprocket understands the need for a smooth online experience for both sellers and buyers.

Hence, we are committed to continually enhancing our platform and services to deliver the best possible outcomes for you. Let’s take a look at what improvements we have made this month to improve your overall shipping experience with us!

Skyeair Now Offers Cash On Delivery

Now, you can enhance your customer experience by offering Cash-on-Delivery through Skyeair Courier’s latest update. With the added convenience of this payment option, you can provide your customers with a seamless and flexible buying experience. The introduction of Cash-on-Delivery with Skyeair Courier not only simplifies the purchasing process but also opens up new opportunities to increase sales. Elevate your customer satisfaction and boost your business by incorporating this feature, giving your customers the flexibility they desire when receiving their orders through Skyeair Courier’s reliable drone delivery service.

Raise RTO Escalations Via iOS & Android App

As a seller, empower yourself with our iOS and Android mobile apps, effortlessly raising and managing Return to Origin (RTO) escalations on the go. With just a few taps, you can efficiently handle RTO concerns, ensuring a seamless experience for both you and your customers. 

This user-friendly feature simplifies the resolution process, allowing you to address issues promptly and enhance overall efficiency. Whether you’re using an iOS or Android device, our dedicated apps put control at your fingertips, providing a hassle-free way to navigate and manage RTO escalations for a smoother and more streamlined business operation.

Enhancements In Help & Support

Discover an improved Help & Support journey with our latest upgrades! Now, it’s even easier for you to find the assistance you need. Navigate seamlessly through the newly added subcategory filter, allowing you to pinpoint relevant information effortlessly. Additionally, the introduction of a ticket ID search feature streamlines the process, ensuring quick and targeted solutions. 

We’ve tailored these enhancements to empower you, making your support experience more efficient and user-friendly. Whether you’re exploring subcategories or searching with a ticket ID, we’ve got you covered for a smoother support interaction. Your satisfaction is our priority!

Your Shiprocket experience just got a boost with the integration of ‘Superlinks’ on our platform. This enhancement ensures seamless Single Sign-On access, making your navigation and management tasks even more straightforward. 

We understand the importance of efficiency for you, and Superlinks on Shiprocket is designed to empower you with a hassle-free experience. Enjoy the convenience of streamlined access as we continue to enhance our services to make your journey with Shiprocket smoother than ever.

Create Return With Forward Order ID

For an effortless return process via Shiprocket, you can now create return orders with the forward Order ID reference. Simply navigate to ‘Add Return,’ select ‘Bulk Return,’ and download the template. In the template, fill in the necessary details such as Forward Order ID, SKU Name, and Return Reason. 

This streamlined process ensures a hassle-free return experience. It’s worth noting that the Bulk Return Order Create Option is conveniently accessible on the ‘Delivered’ page within the Orders Tab, making return management more efficient for you.

Refine User Management Via Settings Permissions

Enhance your User Management experience with streamlined settings access. Now, you can effortlessly define modules in the User Management section, refining control and ensuring a seamless operational journey. 

This feature empowers you to customise and tailor your settings according to your specific needs, providing a user-friendly and efficient platform for your day-to-day operations. Embrace the simplicity of defining modules and unlock a more personalized and effective approach to managing your settings. It’s all about making your User Management experience smoother and more tailored to your unique requirements.

Enhanced Audio File Upload Support

We’ve expanded our platform to now support a variety of audio file formats, including AAC, Ogg Vorbis, FLAC, ALAC, WAV, AIFF, and DSD. No more restrictions on uploading proofs when requesting a reattempt or reporting a fake attempt on a raised NDR. 

We believe in providing flexibility and convenience, ensuring your experience with us is seamless and stress-free. So, go ahead and upload your audio files hassle-free, making your interactions with our platform even more convenient and user-friendly.

Final Takeaway!

At Shiprocket, we prioritise a seamless selling experience for your business’s success and growth. Committed to enhancing platform user-friendliness, we strive to provide you with a stress-free selling journey. Stay tuned for our latest enhancements and announcements as we continuously work to better serve and appreciate your business.

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