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Reduce COD RTOs Of Your Shopify Store With Shiprocket Engage


Pulkit Bhola

Specialist Content Marketing @ Shiprocket

June 23, 2023

4 min read

If you’re an online seller, you know how much time and money goes into creating your own Shopify store, attracting visitors to it, and driving them to make purchases. But the story doesn’t end there.

Once your visitors check out, you can’t leave them on their own. You need to communicate with them at every stage and make sure their orders reach them and that too well in time. On top of everything, their experience must be memorable enough to trust your brand and return to buy from you.

Shopify app for RTO reduction

What you’d never want is your orders not getting delivered. Do you know? One of every three orders is likely to be an RTO(Return To Origin), wherein your package doesn’t reach your customer and returns to your warehouse for various reasons.

Whether it’s due to impulse COD orders or the unavailability of your customers, RTO orders bring in loads of losses in the form of reverse shipping expenses, repackaging costs, blocked inventory, operational costs, and the like.

That’s why we’ve now brought Shiprocket Engage to the Shopify store, so you can communicate with your customers proactively, reduce the chances of RTO and take your store’s customer experience a notch above your competitors.

How Shiprocket Engage Can Boost Your Shopify Store’s Profitability

Shiprocket Engage combines the power of WhatsApp Business with more than one billion data points to build profitable relationships with your customers after they purchase from your Shopify store. Why WhatsApp?

With over 2 billion monthly active users, WhatsApp is the most popular messaging app in the world. A verified WhatsApp Business account can help your brand connect with your customers directly and instantly while building trust and credibility for your Shopify store.

Result? You can engage in the right communication at just the right time, stopping RTO from happening in the first place. This, in turn, will reduce your losses and give your profitability a much-needed boost. With Shiprocket Engage, this will seem like a walk in the park. Here’s how.

Confirm Orders Through Pre-Configured Messages

To filter out impulse orders and avoid unexpected cancellations, it is necessary to confirm every order before you go ahead with shipping. You will now be able to do that easily without much manual effort, allowing your customers to confirm or cancel orders on the go.

Verify Addresses And Reduce Delivery Failures

Address verification & Updation messages to Reduce RTO

Shiprocket Engage’s advanced address-scoring algorithms will automatically detect incorrect or incomplete addresses so you never deliver an order to the wrong address. On the other side, your customers will be able to verify and update their addresses by just replying to a WhatsApp message.

Convert Risky COD Orders To Prepaid

A major chunk of RTO happens because the customers enjoy the freedom of COD payment mode, so they place orders even when they’re not completely sure about them. With Shiprocket Engage, you’ll be able to send such customers attractive offers and discounts along with a payment link to drive them to pay right away.

Make Customer Anxiety Disappear

If you’ll keep your customers informed about the status of their orders as and when they’re packed and shipped, they’ll feel assured and valued. This will also increase the trustworthiness of your Shopify store as these personalised order updates will come to them through a branded WhatsApp business account. 

Why Not Give It A Try?

We think Shiprocket Engage can really help you build customer trust, bring down your RTO losses, and make your Shopify store more profitable than ever. To get started, all you need to do is install Shiprocket Engage app from the Shopify store.

See how:

Reduce RTO of Shopify store using Shiprocket Engage

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