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How Sneakare saved more than 10% of logistics costs by reducing their RTO

Established in 2021, Sneakare specialises in keeping sneakers protected at all times. From removing stains to letting users say goodbye to soggy sneakers with impressive hydrophobic sprays, Sneakare has been elevating the shoe game. These sprays start working in just 10 minutes.

Product Used

  • Shiprocket Core
  • Shiprocket Engage+

North India

Footwear

  • 40,000+

    Products shipped

  • 2+ years

    Journey with Shiprocket

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Sneakare

Initial challenges

  • High RTO %age resulting in low profitability
  • Dependency on manual order upload and high order-to-pick TAT
  • High number of WISMO(Where Is My Order) queries
  • Lack of tools to collect customer feedback

Solutions by Shiprocket

  • Single-click channel integration & instant order-sync
  • Visibility to buyers’ preferences on the NDR panel
  • RTO-risk prediction before shipping using Engage
  • Real-time tracking updates on WhatsApp for reducing customer anxiety 
  • Branded tracking page with promotional banners, product recommendations & more
  • NPS tracker for analysing buyer feedback on delivery & product

Outcomes

  • 5% reduction in RTO, saving more than 10% of logistics costs
  • 3-5% MoM improvement in delivery conversion due to better visibility
  • Improved ROI from ad spends due to product feedback
  • Increase in order pickups within the TAT from 39% to 62%

Brand Speak

“Shiprocket has covered it all, starting from shipping with a few clicks to order delivery tracking for  our customers. Additionally, box freezing and SKU mapping played an important role in reducing weight discrepancies for our business.”  

 Krishnav Dhingra, Founder, Sneakare

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