Initial challenges

• High RTO %age resulting in low profitability
• Dependency on manual order upload and high order-to-pick TAT
• High number of WISMO(Where Is My Order) queries
• Lack of tools to collect customer feedback

Solutions by Shiprocket

• Single-click channel integration & instant order-sync
• Visibility to buyers’ preferences on the NDR panel
• RTO-risk prediction before shipping using Engage
• Real-time tracking updates on WhatsApp for reducing customer anxiety 
• Branded tracking page with promotional banners, product recommendations & more
• NPS tracker for analysing buyer feedback on delivery & product

Outcomes

• 5% reduction in RTO, saving more than 10% of logistics costs
• 3-5% MoM improvement in delivery conversion due to better visibility
• Improved ROI from ad spends due to product feedback
• Increase in order pickups within the TAT from 39% to 62%

Brand Speak

“Shiprocket has covered it all, starting from shipping with a few clicks to order delivery tracking for  our customers. Additionally, box freezing and SKU mapping played an important role in reducing weight discrepancies for our business.”  

 Krishnav Dhingra, Founder, Sneakare