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Knowledge Base
Billing and Remittances
Freight Billing and Recharge
Why am I seeing a popup asking me to pay for weight differences?
What happens to my recharge balance if I cancel my account?
Are there any hidden charges such as Octroi, State taxes etc.?
How much of a discount am I getting on freight charges?
Why do I have to recharge my account before shipping?
Why are there additional charges for weight and RTO on my account?
Will I get reimbursed if the courier partner loses my package?
Why is there is a difference in entered weight and charged weight for a shipment?