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Choosing the right delivery partner is essential for every business if they want to provide an excellent customer experience in a competitive market like India. However, with so many options available, it becomes a little difficult to decide which one would meet your business’s shipping needs.
This blog will explore the key services, features, and functionalities offered by Borzo and Shiprocket – two leading logistics service providers in India. This will help you decide which one is right for your business. So, let’s check Borzo vs Shiprocket details.
Earlier known as WeFast, Borzo offers instant citywide courier delivery services. It caters to both individual and business shipping requirements across 9 countries and all major locations in India, including Mumbai, Delhi/NCR, Bengaluru, Pune, Chennai, Hyderabad, Ahmedabad, and Kolkata.
Did you know Borzo courier service delivered its first order over a decade ago, in 2012?
It later launched an app to deliver shipments as fast as possible. As soon as an order is placed, it finds the nearest available delivery partner, who fulfill orders taking the fastest routes. The fastest delivery time claimed by Borzo is 38 minutes after an order is placed.
Here are some products Borzo delivers for eCommerce and retail businesses:
With premium features like API integrations and a modulus platform, Borzo facilitates automated order placement. You can easily integrate this service into your website to completely digitise ordering. You can also add a Borzo delivery module to the checkout form or upload a spreadsheet to automatically create a list of orders.
It enables you to collect money for your goods through cash on delivery (COD) or buyout by Borzo. You can also keep your customers informed with branded SMS and status updates. Borzo has features like real-time tracking for orders and attentive customer support, ensuring all packages are delivered safely.
Launched in 2017, Shiprocket is India’s leading eCommerce enablement platform that offers a range of logistics and shipping services for online businesses across India. It can help you manage shipping and order fulfillment requirements to domestic and international destinations. It provides AI-powered marketing and growth solutions and financial services to support your business.
Shiprocket has launched an exclusive and extensive range of features that cater to all your shipping needs. This empowers your business while you scale your operations and expand across the overseas market. The Shiprocket services you can rely on for different needs are:
These Shiprocket products are carefully designed to cater to all your shipping needs, whether you want help with bulk and heavy cargo shipment or international shipping. It will take care of the entire shipping process, from the moment you receive an order to when the order is delivered to your customer’s doorstep.
Let’s find out how.
With an automated platform, you get specialised offerings like seamless channel integrations, a courier recommendation engine backed by AI, a shipping rate calculator, bulk order generation, a branded tracking page, smart NDR redressal, inventory control, and many more.
Shiprocket offers a complete, one-stack solution with more than 36 strategically placed, last-mile-enabled warehouses. These cover shipping and packaging services as well. It ensures a reduction of 20% in shipping costs, 60% in RTO, and 99.9% in inaccurate operations. There will almost be zero weight discrepancy issues. Shiprocket can also help you speed up local deliveries at affordable rates starting at just Rs. 10 per km. You also don’t have to pay any additional fees for a surge in demand. So, it’s one of the most cost-effective ways for businesses to send parcels to either a single destination or multiple locations.
Shiprocket also facilitates cross-border trade by establishing robust global networks covering Australia, Canada, Singapore, the USA, UAE, and the UK. By leveraging its expertise in international shipping, your business can expand its reach to 2 billion global buyers. It also ensures end-to-end tracking and shipping with the best carriers at affordable prices, starting at just Rs. 299 per 50 gm.
Shiprocket’s marketing and growth services are powered by AI, mostly centered around WhatsApp. Automation and features designed for data-backed, personalised, and effective communication enable your business to connect with your customers.
With Shiprocket, you can simplify and streamline your checkout process. It can help you convert your website visitors into buyers in less than 20 seconds, leading to a 60% increase in conversions. You’ll also notice a 30% reduction in RTO, and your cart abandonment rate will decrease by at least 25%. Shiprocket enables you to offer your customers an overall delightful shopping experience, which leads to repeat purchases and brand loyalty.
While both Shiprocket and Borzo offer delivery services, the latter focuses on quick, same-day, intracity deliveries. It’s primarily a hyperlocal delivery service. The former is an all-in-one platform that takes care of the entire shipping process and logistical requirements of businesses. It offers a wide range of products and solutions, enabling you to choose from multiple courier partners. With Shiprocket, you can make deliveries to wider distances, covering local areas within and across multiple cities. Borzo is suitable for quick, local deliveries within a city, whereas Shiprocket offers a wider range of options depending on your shipping needs.
Borzo enables your business to deliver goods to your customers across Delhi and Mumbai. You can choose from a few delivery options to suit your needs. These include the following:
| Service | Starting Price |
| Delivery by the end of the day | ₹ 27 |
| Express delivery | ₹ 45 |
| Scheduled delivery | ₹ 45 |
With over 8 years of operation in India and thousands of trained riders, Borzo has achieved an average drop-off time of less than 90 minutes. It is ideal for small and medium businesses because you get a personal manager and support to back up your business. It also ensures you find a rider within a couple of minutes who will deliver all packages intact and in good condition, with a 99.8% safety rate. You can also insure packages for up to Rs. 50,000.
However, it’s important to remember that Borzo delivers parcels to only a few cities, like Mumbai, Delhi, Bengaluru, Pune, Chennai, Hyderabad, Ahmedabad and Kolkata. It also does not offer packaging services. So, when you hand over a parcel to a delivery partner, make sure it’s properly packed, especially if it contains fragile and valuable items.
Shiprocket is a trusted shipping partner to scale your eCommerce business. Its tech solutions can simplify logistics and streamline operations with premium features and functionalities.
Shiprocket is ideal for your business if you’re an SMB online retailer, social seller, offline store owner, or large online and offline business entrepreneur. It can help you expand your business across 220+ global regions and cover over 19,000 unique pin codes in India. It boasts 25+ courier partners. Shiprocket enables you to integrate with more than 220 digital channels effortlessly.
Let’s explore some key features and functionalities your business can enjoy with Shiprocket.
Shiprocket is a comprehensive platform that integrates various courier services, with Borzo being one of them. It enables your business to compare and choose from multiple options. You can choose the best option for all your delivery needs, especially when you need multiple carrier options for a wider geographic reach. Shiprocket is a better choice for your business if you need more flexibility in delivering options.
Ultimately, whether you opt for Borzo or Shiprocket will come down to your business’s unique shipping requirements. The former is an excellent choice for your business if your customers are situated locally within a city since it excels in fulfilling local orders quickly in the shortest time possible. The latter has an extensive network of courier partners and offers products and solutions for managing shipments at a large scale. It is ideal for your business if you want to prioritise flexibility and extensive nationwide coverage. That’s why it’s important that you carefully evaluate your priorities in terms of speed, cost, and operational scope. It’ll help you select the right delivery partner that meets your shipping needs and supports your business growth.
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