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How Does Courier, Parcel, and Package Tracking System Work

sahil bajaj

Sahil Bajaj

Senior Specialist - Marketing @ Shiprocket

February 8, 2024

5 min read

For a seamless eCommerce shopping experience, it is essential to deliver the product promptly to the customer. And that’s where a professional courier service plays a vital role. But, have you ever thought about the process used for tracking such couriers and parcels that are shipped by online sellers?

Let us have an idea about how do these courier companies work to make a seamless package tracking system, so it helps them deliver the item to the customer’s destination within the required time frame.

courier tracking system

Tracking a package or courier involves a tedious process of localizing packages and containers, and different parcels at the time of sorting and delivery. It helps to verify their movement and source, and have an estimate of the estimated delivery date. The primary objective of this parcel tracking system is to provide customers with information about the details of the route of the package, delivery status, estimated delivery date, and the estimated time of delivery.

Here’s how a courier or parcel package tracking system works in eCommerce shipping:

In simple terms, tracking a package or courier involves the process of localizing packages and containers, and different parcels at the time of sorting and delivery. This helps to verify their movement and source, and have an estimate of the final delivery. The main objective of this parcel tracking system is to provide customers with information about the details of the route of the package, delivery status, estimated delivery date, and the estimated time of delivery.

This is How a Courier or Parcel Package Tracking System Works in eCommerce shipping:

courier tracking system

Bar Code Generation

The first step to the process, as soon as a product is handed over by the online seller to their courier company for delivery, a barcode is generated for the same and attached to it. A barcode is a unique ID that has all the details related to the parcel, like, pick up and destination details, buyer’s contact details, etc.

Scan Barcode Details

The next step is when the item is loaded for delivery, its Barcode is scanned by the courier company, and this data is stored in the tracking system of that courier company’s website.

Storing the Scanned Data

As soon as the barcode is scanned, all the information related to the courier is stored in the tracking system, like, the time it left the courier agency (at the seller’s location) for delivery, where it came from, where it is destined to, etc.

Receiving the Product

After leaving the courier agency at the seller’s location, the shipped item reaches to another branch of the courier agency at the buyer’s location.

Re-scanning the Bar Code

As soon as the new courier agency receives the product, it scans the barcode and stores the parcel details in the tracking system, which includes information related to its received time.

Out for Delivery

At this location of the courier company, the received item is scanned again when it is ready to be sent out for delivery. The scanned information is stored back in the tracking system, which includes the time the products left that courier agency for delivery.

Product Delivery

Once the product is delivered to the end user or buyer, the tracking system is updated with the delivery status of item (for example, ‘Delivered’ in this case), delivery time, recipient’s name, etc.

The customer can track and see the movement of the package by entering the barcode number (or AWB number) on the website of the courier company. The barcode status provides a stepwise progression of where the package is at the moment.

One of the main advantages of the tracking system is that it reduces the chances of the package getting lost or misplaced. Moreover, customers also have an idea about their products, which keeps them stress-free. With billions of packages being sent through couriers, it really helps to track them well and avoid instances of loss or mishandling.

Tracking systems have become extremely sophisticated, thanks to the advanced technology platforms that they now use. Even if your package is thousands of miles away, you will be able to track it with just a click of the mouse.

Right from the initial step of barcode generation to the final delivery update, the tracking system provides a comprehensive view of the package’s journey.

Conclusion

This system involves meticulous steps, including barcode generation, scanning at various checkpoints, data storage, and real-time updates on the delivery status. The barcode serves as a unique identifier, containing crucial information about the parcel and aiding in its efficient tracking.

The benefits of such a tracking system are substantial, ranging from reducing the risk of loss or misplacement to providing customers with real-time information about their products. This transparency not only enhances customer satisfaction but also contributes to a stress-free shopping experience.

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11 thoughts on “How Does Courier, Parcel, and Package Tracking System Work

  1. Maine saree ,lhenga choli ,lhenga kurti mgai thi par 3 saree aayi h aur bilkul out fashion pls use hm return karna chate h jo oder kiya bo aayea nhi pld recuset me

    1. Hi Anjali,

      We would like to inform you that in the case of returns or exchange, you will need to speak directly with the seller/store. Shiprocket is only responsible for delivering the product from the seller to you. All queries are to be addressed by the seller. Hope this helps.

      Thanks and regards,
      Srishti Arora

    1. Hi Anjali,

      In the case of returns, you will need to contact the seller from whom you purchased the product. Shiprocket only works to deliver the product to your doorstep. All other concerns such as returns, exchanges, etc. are the responsibility of the seller.

      We hope you receive a resolution soon.

      Thanks and regards,
      Srishti Arora

  2. Please confirm where is my order currently. It is not still not delivered, raised a ticket as well.
    Please respond order number 3537 and ticket id 505462.

    1. Hi Geetha,

      In the case of returns, you will need to contact the seller from whom you purchased the product. Shiprocket only works to deliver the product to your doorstep. All other concerns such as returns, exchanges, etc. are the responsibility of the seller.

      We hope you receive a resolution soon.

      Thanks and regards,
      Srishti Arora

  3. Hello, I am using uniware and i am having shiprocket as my service provider. But i wanted to know to use it. i am dispatching parcel with Delhivery (shipping provider). can you please help me to know how to use shiprocket.

  4. Nice Article!! I know one company that provides Same-day Courier Bournemouth at reasonable prices and always on time.

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