How Does Courier or Parcel Package Tracking System Works

courier tracking system

For a seamless eCommerce shopping experience, it is essential to deliver the product promptly to the customer. And that’s where a professional courier service plays a vital role. But, have you ever thought about the process used for tracking such couriers and parcels that are shipped by the online sellers?

Let us have an idea about how do these courier companies work to make a seamless package tracking system, so it helps them deliver the item to the customer’s destination within the required time frame.

courier tracking system

Tracking a package or courier involves a tedious process of localizing packages and containers, and different parcels at the time of sorting and delivery. It helps to verify their movement and source, and have an estimate of the estimated delivery date. The primary objective of this parcel tracking system is to provide customers with information about the details of the route of the package, delivery status, estimated delivery date, and the estimated time of delivery.

Here’s how a courier or parcel package tracking system works in eCommerce shipping:

In simple terms, tracking a package or courier involves the process of localizing packages and containers, and different parcels at the time of sorting and delivery. This helps to verify their movement and source, and have an estimate of the final delivery. The main objective of this parcel tracking system is to provide customers with information about the details of the route of the package, delivery status, estimated delivery date, and the estimated time of delivery.

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This is how a courier or parcel package tracking system works in eCommerce shipping:
Bar Code Generation

The first step to the process, as soon as a product is handed over by the online seller to their courier company for delivery, a barcode is generated for the same and attached to it. A barcode is a unique ID that has all the details related to the parcel, like, pick up and destination details, buyer’s contact details, etc.

Scan Bar Code Details

The next step is when the item is loaded for the delivery, its bar code is scanned by the courier company, and this data is stored in the tracking system of that courier company’s website.

Storing the Scanned Data

As soon as the barcode is scanned, all the information related to the courier is stored in the tracking system, like, the time it left the courier agency (at seller’s location) for delivery, where it came from, where it is destined to, etc.

Receiving the Product

After leaving the courier agency at the seller’s location, the shipped item reaches to another branch of the courier agency at the buyer’s location.

Re-scanning the Bar Code

As soon as the new courier agency receives the product, it scans the barcode and stores the parcel details in the tracking system, which includes information related to its received time.

Out for Delivery

At this location of the courier company, the received item is scanned again when it is ready to be sent out for delivery. The scanned information is stored back in the tracking system, which includes the time the products left that courier agency for delivery.

Product Delivery

Once the product is delivered to the end user or buyer, the tracking system is updated with the delivery status of item (for example, ‘Delivered’ in this case), delivery time, recipient’s name, etc.

courier tracking system

The customer can track and see the movement of the package by entering the barcode number (or AWB number) on the website of the courier company. The barcode status provides a stepwise progression of where the package is at the moment.

One of the main advantages of the tracking system is that it reduces the package from getting lost or misplaced. Moreover, the customers also have an idea of their products which keeps them stress-free. With billions of packages being sent through courier, it really helps to track them well and avoid instances of loss or mishandling.

Tracking systems have become extremely sophisticated, thanks to the advanced technology platforms that they now use. Even if your package is thousands of miles away, you will be able to track it with just a click of the mouse.

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9 Comments

  1. Priya Golkhande Reply

    Release my order

  2. Anjalimishra Reply

    Maine saree ,lhenga choli ,lhenga kurti mgai thi par 3 saree aayi h aur bilkul out fashion pls use hm return karna chate h jo oder kiya bo aayea nhi pld recuset me

    • Srishti Arora Reply

      Hi Anjali,

      We would like to inform you that in the case of returns or exchange, you will need to speak directly with the seller/store. Shiprocket is only responsible for delivering the product from the seller to you. All queries are to be addressed by the seller. Hope this helps.

      Thanks and regards,
      Srishti Arora

  3. PUSHPENDRA KUMAR Reply

    Hi anjali.
    My prodect is very bed so I return the prodect plz your contact no.

    • Srishti Arora Reply

      Hi Anjali,

      In the case of returns, you will need to contact the seller from whom you purchased the product. Shiprocket only works to deliver the product to your doorstep. All other concerns such as returns, exchanges, etc. are the responsibility of the seller.

      We hope you receive a resolution soon.

      Thanks and regards,
      Srishti Arora

  4. geetha b j Reply

    Please confirm where is my order currently. It is not still not delivered, raised a ticket as well.
    Please respond order number 3537 and ticket id 505462.

    • Srishti Arora Reply

      Hi Geetha,

      In the case of returns, you will need to contact the seller from whom you purchased the product. Shiprocket only works to deliver the product to your doorstep. All other concerns such as returns, exchanges, etc. are the responsibility of the seller.

      We hope you receive a resolution soon.

      Thanks and regards,
      Srishti Arora

  5. Divya Reply

    Hello, I am using uniware and i am having shiprocket as my service provider. But i wanted to know to use it. i am dispatching parcel with Delhivery (shipping provider). can you please help me to know how to use shiprocket.

    • Srishti Arora Reply

      Hi Divya,

      You can find information on how to use Shiprocket in our support section – support.shiprocket.in
      Also, you can find tutorials on our youtube channel – https://www.youtube.com/channel/UCvdTTQAnDvvwyhwVzri-Xow

      Hope this helps!

      Thanks and regards,
      Srishti Arora

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