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Laundry Pick Up and Delivery: How Apps Solve Laundromat Problems

ranjeet

Ranjeet Sharma

Senior Specialist @ Shiprocket

February 4, 2025

7 min read

Managing laundry can be quite time-consuming and repetitive, but laundry pick up and delivery services are now changing the game. According to Research and Markets, the global dry-cleaning and laundry services market was valued at $111.9 billion in 2022 and is expected to reach $141.5 billion by 2026, growing at a rate of 6.0%

Laundry pickup and delivery apps are capitalising on this growth by offering a hassle-free service that connects customers with professional laundry services. Customers can book the service with just a few clicks. The reputed ones in the industry ensure timely doorstep pickup and delivery.

In this article, you will learn how and why the popularity of laundry pickup and delivery apps is growing, the challenges the laundry industry faces, and more. Read on to find out.

The Rising Need for Laundry Pick-Up and Delivery Apps in India

The busy lifestyle of people in urban areas is largely increasing the demand for laundry pickup and delivery services in India. A rapid growth in the number of working women has been observed over the past few decades. This has led to the outsourcing of various household chores in urban homes. Among other things, seeking professional assistance for managing laundry has become a common site in the cities. The laundry service market in India was reportedly estimated at USD 36.34 billion in 2024. Its market size will likely grow to USD 44.67 billion by 2030. The rising disposable income of the new generation is also contributing to this growth.

However, this is not all! The laundry industry is also experiencing a boom due to considerable growth in the tourism and hospitality sectors. An increasing number of medical facilities are also being established in various parts of the country, which require reliable laundry services to ensure hygiene. 

Thus, laundry services that pick up and deliver clothes in a timely manner and manage the entire task efficiently are quite in demand. Several laundry pickup and delivery apps have been launched to cater to this demand.

Challenges Faced by the Laundry Industry Today

Even though the laundry delivery service is witnessing an upward trend, it faces several challenges. Here is a look at some of the difficulties that come its way:

Ever Evolving Technology

While technological advancements are helping streamline laundry cleaning, pickup, and delivery services, adapting to these rapid changes can be difficult. One challenge is investing capital in the latest equipment and digital tools to manage laundry efficiently. Another is regularly training the staff to operate the advanced systems. While incorporating new technology can be difficult, failure to adapt to this change can result in loss of business.

Maintaining Quality Amid Demand Surge

Many service providers find it difficult to maintain quality during peak periods. This can be during the holiday season when hotels witness an increase in the number of guests. Managing laundry for a large number of clients within a short period of time can be difficult. Many businesses struggle with quality, while others find it challenging to ensure timely deliveries during such times.

Ensuring Regulatory Compliance

The laundry industry must comply with various regulatory requirements. It must work according to the safety and environmental standards set by the government, which are often revised to address growing environmental concerns. Staying abreast of these norms and making necessary changes to comply can be quite a task. It is even more challenging to train the entire staff to ensure compliance. However, a lack of compliance can lead to legal repercussions.

Water Shortage

Laundry businesses sometimes have to tackle the issue of water shortages, which is a common problem in densely populated urban areas. Water shortages usually put their work to a standstill and result in delayed deliveries. They can also result in increased operational costs, as businesses call for water tankers at high prices to avoid ruining the customer experience. 

Rising Costs

Laundry businesses consume a lot of energy. So, the rising cost of electricity poses a challenge for them as it adds to their expenditure.

Sustainability Concerns

If laundry businesses do not act responsibly, they can contribute to the degradation of the environment. They often face difficulty adapting to energy-efficient equipment, which can be expensive to maintain. Water consumption and the use of detergents, fabric softeners, and bleach also contribute to environmental concerns. Balancing sustainability with affordability can be difficult in the laundry business.

Staying Competitive

The increasing demand for laundry services has led to a rise in the number of laundry apps. With each claiming to offer excellent service at an affordable price, building and maintaining a loyal base becomes difficult. In order to get repeat business, service providers must offer attractive deals in addition to high-quality service.

Tackling Common Issues with the Right Laundry App

The Indian laundry service market is expected to grow at a compound annual growth rate of 4.87% from 2024 to 2030. However, many laundry businesses face challenges that can be effectively addressed with the right laundry app. Let’s explore some common issues and how a feature-rich app can help:

Scheduling

Laundry apps simplify the process of scheduling laundry pickup and delivery. They allow users to choose a suitable time for service. Thus, customers can select their preferred slots for both pickup and delivery at their convenience. This reduces their reliance on customer service agents and enhances their satisfaction level.

Automated Billing & Payments

Apps streamline the billing process by generating bills automatically and reducing the scope of manual errors. They also enable cashless transactions, making it easier for customers to make payments. Top rated laundry apps integrate secure gateways that support multiple payment methods such as UP, digital wallets and debit cards.

Customer Preferences

Through these apps, customers can easily submit their washing and cleaning preferences. This includes the kind of fabric care they expect and the detergent type they prefer, among other things. Such instructions help businesses better manage their laundry needs.

Real-Time Tracking

With a real-time tracking facility, customers no longer need to follow up with the delivery agents or the pickup staff. This reduces uncertainty and enables them to plan better. Moreover, they get live updates about every step of the process, including order status and estimated completion time. This ensures transparency and builds trust. In addition to allowing their customers to check the status on the app, many businesses send regular updates about the order.

Shiprocket Quick: Your Partner for Seamless Laundry Deliveries

Shiprocket Quick offers a reliable solution for laundry delivery services. The app ensures timely laundry pickup and delivery with its wide network of trusted delivery partners. Its rates start at just INR 10/km, making it an affordable option for businesses of all sizes.

The company takes a tech-driven approach to optimising its packing and delivery service. It employs an AI-powered routing system that helps reduce delivery time. Real-time tracking of riders allows businesses to control better and manage their orders efficiently.

Moreover, Shiprocket Quick has a team of efficient customer support personnel that address issues timely and ensure customer satisfaction.

Conclusion

The demand for laundry services in India is growing due to changing lifestyles. People no longer like spending time on non-productive tasks such as laundry management. With busy schedules and a growing preference for convenience, people increasingly outsource tasks like laundry to professional services. However, the industry faces several challenges, including rising operational costs, water scarcity, etc.Businesses must invest in feature-rich laundry apps to better serve their customers and stay ahead of the competition. Collaborating with a reliable delivery partner like Shiprocket Quick can ensure secure and timely laundry pickup and delivery and help your business drive growth.

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