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Product Highlights From January 2023 

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Shivani Singh

Product Analyst @ Shiprocket

February 3, 2023

7 min read

At Shiprocket, we prioritize keeping our sellers informed and up-to-date with the latest advancements. As part of this commitment, we’re excited to share our latest developments and updates with you first! Our ultimate goal is to provide a seamless and unparalleled selling experience, and we’re constantly working towards that with every passing year. Stay tuned for more updates on our mission to revolutionize the selling industry.

Brand Boost for Customer Satisfaction

Brand Boost is here to provide a more comprehensive experience beyond simply tracking orders. This update aims to reduce the number of inquiries about order status, increase revenue, and improve customer loyalty.

New features added:

  • Tracking page analytics dashboard
  • A header and footer bar for announcements
  • You can sync your Instagram account with one-click and display your Instagram feed on the tracking page.
  • You can add your product video URL to the tracking page to promote your best selling products.
  • You can easily upload the fav icon and web title for the tracking page.

How will an improved tracking page help you?

  • Reduce “where is my order” queries by 65%
  • Reduce support cost by 45%
  • Increase repeat purchases by 15%
  • Better your NPS by 2X

Pricing: There will be a charge of Rs. 1.99 for each shipment processed.

Courier Rule Cloning for Efficiency

We are pleased to announce the implementation of a new feature that allows for the cloning of courier rules. This feature streamlines the process by pre-populating the conditions and ranking of the courier, which can be edited prior to saving. The cloning feature provides a convenient and efficient way to manage courier rules and ensures the accuracy of the data. Additionally, logs are maintained at the backend to track the creation of these rules, including who initiated the action and when it was done. This feature enhances the transparency and accountability of the courier rule management process.

Monthly Release of RTO Score Invoices

In an effort to provide efficient and streamlined service, we will be releasing the RTO Score invoices on a regular, monthly schedule. Specifically, these invoices will be made available to you during the first week of each month and will include detailed information pertaining to the orders for which the RTO score was predicted and charged. We believe that this approach will not only improve the accuracy and transparency of our billing process but also enhance your overall experience with our service. We are committed to ensuring that our clients have access to the best possible experience.

Check out What’s New in your Shiprocket App

Enable WhatsApp Communication: You can now enable WhatsApp communication directly from your mobile app. This feature allows you to send live order tracking updates directly to the buyer via WhatsApp, providing a convenient and efficient way to keep the buyer informed of their order status. This feature is now available in the latest version of the mobile app and we encourage you to take advantage of this new feature to enhance your customer experience.

Enable RTO Score: Enabling the RTO Score is now even easier, directly from the settings section of the mobile app. Simply navigate to the settings section and toggle the RTO Score to “On”. This will activate the RTO Score feature, providing a quick and convenient way to identify the risk of your orders.

The visibility of the RTO Score has also been improved, now classified as Low, Med, or High. This classification makes it easy to identify which orders require attention and helps you prioritize your efforts. The RTO Score is displayed in the orders listing screen, providing a clear overview of your order performance at a glance.

The RTO Score feature is an essential tool for e-commerce businesses looking to improve their order fulfillment performance. With the ability to enable the RTO Score directly from the mobile app, and the improved visibility in the orders listing screen, this feature provides valuable insights and helps you take action to improve your delivery success rate.

What’s New in Shiprocket X

Streamlined International Bulk Ordering System: The bulk order creation process for international orders has been significantly improved. This update includes the ability to use excel files with built-in field validations, as well as separate flow processes for CSB4 and CSB5 orders. The benefits of this improvement include increased efficiency and accuracy in the bulk order process, saving time and reducing the potential for errors.

Efficient International KYC Compliance Upgrade: The implementation of GSTIN and Aadhaar verification through OTP for international Know Your Customer (KYC) purposes has been a significant improvement in our process. This update ensures that our system is compliant with the latest regulations, which helps us to maintain the credibility and legality of our operations. The verification process is more efficient, faster and secure, reducing the risk of errors and ensuring the accuracy of customer information. The benefits of this improvement are two-fold: it not only streamlines the process of customer onboarding, but also enhances the customer experience by making it more seamless and secure. This results in increased efficiency, accuracy, and customer satisfaction, which is a key focus of our company’s goals.

Empowered Order Tracking and Billing: In an effort to provide enhanced transparency and convenience to you, we have added the capability to include Last Mile AWB (Air Waybill) for US Shipments and Shipping Bill URLs for all on your order report.

This new feature is designed to give you immediate access to important delivery information, including real-time tracking updates, right from the order report. This will help you stay informed and up-to-date on the progress of your deliveries, ensuring you have all the information you need at your fingertips.

In addition to this, the inclusion of the shipping bill URLs on the order report allows for quick and easy GST Filing. 

Overall, the addition of Last Mile AWB and Shipping Bill URLs on your order report is aimed at enhancing the customer experience and reducing the hassle associated with order tracking and GST Filing. We believe this update will lead to improved efficiency, accuracy, and peace of mind for you.

Streamlined Shipping with Last-Mile AWB: This is a major enhancement to our order management system. The addition of the last-mile Air Waybill (AWB) feature on the order screen has streamlined and simplified the shipping process for you. This new feature allows for quick and easy access to the AWB number right from the order screen, with a convenient “click to copy” option that saves time and eliminates the need to manually input information.

The benefits of this improvement are numerous. Firstly, the last-mile AWB information is now readily accessible and can be easily copied and pasted into shipping carriers’ websites, resulting in increased efficiency and faster shipment tracking. Additionally, the “click to copy” option eliminates the risk of manual errors and typos during the shipping process, ensuring that the correct AWB information is always used.

This new feature is an important step in our ongoing efforts to enhance the user experience and streamline our order management system. We believe it will greatly improve the overall shipping process for our customers, and we look forward to seeing the positive impact it will have on their businesses.

Final Takeaway!

Our aim is to simplify and streamline your selling process, enabling you to focus on your business growth and success. We hope these enhancements are valuable to you and we will continue to strive towards delivering the best possible experience. Please keep an eye out for future updates and announcements from us.

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