We are excited to announce a new feature on the ShiprocketX platform: Delivery Escalation. This update allows you to escalate any international shipment directly through our system if it doesn’t reach the designated location within the Estimated Date of Delivery (EDD).
To escalate an issue, follow these simple steps:
To monitor the progress of your ticket:
Additionally, 📧 email notifications will keep you informed at every stage, ensuring you’re always in the loop.
This enhancement aims to streamline your international shipping process, ensuring a more seamless and efficient experience with ShiprocketX. 🌟
To ensure smooth handling and provide proof in case of any disputes or discrepancies with the courier partner, we’re introducing the Zero Discrepancy Guarantee on our Android and iOS apps.
Our mobile users will now be prompted to upload an image of their shipment package for every order they create. This simple step helps us negotiate with courier partners more effectively when discrepancies arise, ensuring faster resolution.
Start uploading your package images today for a hassle-free shipping experience!
Uploading images not only helps us protect your shipments but also ensures that any claims or disputes with our courier partners are handled more efficiently.
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