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Zepo Couriers vs Shiprocket – Detailed Comparison of Shipping Rates and Features

Puneet Bhalla

Associate Director - Marketing @ Shiprocket

August 10, 2017

5 min read

Shiprocket believes in evolving and growing together along with the growing eCommerce industry. To support this motto, we keep enhancing our platform on every level & provide maximum outreach to the sellers which in turn helps them save on cost & increase their overall profit. Very recently, a lot of our customers have been inquiring about the various benefits offered by Shiprocket over Zepo couriers.

To help you get a clear understanding, we have done a fair bit of feature analysis between Zepo couriers & Shiprocket to give you valid reasons on why you should choose us.

RTO Charges

Shiprocket charges lower RTO shipping rates for, which vary by about 5-10%

Other charges by Zepo courier

Zepo Couriers Shiprocket
RTO Rates Same as forward charges 5-15% less than forward charges
Security deposit Rs. 2000 NIL
Address correction charges Rs. 55 NIL

Feature Comparison

Shiprocket is a feature-rich platform which ensures that you can improve end customer experience, easily manage shipments, track order returns and non-deliveries, and analyse data like shipments, COD remittance, shipping expenses etc.

Shipment Reach 

 Description Zepo Couriers Shiprocket
Pin code coverage 20000+ 24,000+
COD Pin codes 7,000+ 24,000+
Security deposit Rs. 2000 None
Courier Partners 5 partners
FedEx, Bluedart, Aramex, Delhivery, Dotzot & Ecom Express
25+ partners
FedEx, EcomExpress, Delhivery, Aramex, Xpressbees, DTDC, FedEx Surface, Gati and more.
International courier partners DHL DHL Express DHL, FedEx and Aramex

Platform Features

Zepo Couriers ShipRocket
Courier partner recommendation NO CORE – Courier Recommendation Engine*
Billing reconciliation process Manual Automated- billing dashboard
COD remittance cycle 14 days Thrice a week
COD Dashboard NO Yes
NDR Manager NO Automated in all plans
Order sync and inventory sync NO Yes

* CORE – Courier Recommendation Engine: A unique option to select the most appropriate courier partner based on the pickup & delivery locations of the order.

Key benefits That You Get With Shiprocket:

While selecting your perfect shipping partner, every eCommerce owner needs to do a thorough analysis of the various features offered by shipping service providers & take the final call on which one to pick. To help you ease out the whole evaluation process, we did a fair bit of analysis between Zepo couriers and Shiprocket. As a result, users who pick Shiprocket above Zepo couriers get these long-term benefits:

1) Courier Recommendation Engine – CORE

Shiprocket recommendation engine named CORE is a unique feature that suggests the most appropriate courier partners for your shipments based on the pick-up and delivery location of the order. It evaluates the courier partner based on all shipping metrics like cost, RTO%, delivery performance, pickup performance and COD remittance and then suggests a courier partner with the best rating and cost. This self-learning solution ensures that your return is reduced & the delivery of shipment happens on time.

2) Dashboards:

 Non-delivery & RTO Manager: No more tracking your Non-delivery report over email, our NDR panel helps you keep track of shipments that need approval from you.
RTO panel lets you track your non-delivered shipment separately so that you never lose track of any shipment.
Return management on Shiprocket gives you the ability to generate reverse pickups and also print the associated labels directly from the Shiprocket dashboard.

COD & Billing Manager: Reconciliation log & Shipment Tracking: Reports and dashboards like prepaid credit statement, weight differential, COD statements etc. help you keep an account for every single rupee that you spend through the panel.

Real-Time Rate Calculator: Changes in the shipping costs can adversely affect your profitability. Use Shiprocket’s rate calculator to get the exact shipping cost before you ship based on the weight and volume of the product. No more unpleasant surprises for you while shipping through Shiprocket

3) Analytics and Reports:

Shiprocket provides real-time insights with the help of its extensive reports and dashboard to help you take control of your business. Some of these reports are:

– Inventory


– Credit, shipping bill report

– Order & shipment report

4) Better consumer experience and notifications:

Shipping plays an essential part of the customer’s online buying experience

– Keep the customer updated on important order tracking via email and SMS

– Process more orders with the widest reach on prepaid and COD

– Real-time tracking

– Manage Non-delivery requests with ease

5) Postpaid:

Shiprocket offers postpaid services to sellers where they can ship their products and pay the bills later

– Ship your order even if you don’t have a shipping balance in your wallet

– Pay from the COD remittance that you receive

6) Buyer Experience:

One of the significant ways of growing your business is by improving your customer’s experience. With Shiprocket, now you can provide a much superior level of satisfaction to your buyer.

-Send personalised tracking page to track orders

-White-labeled tracking page where you can add your company’s logo and best-selling products

-Let your customer choose their order delivery date

-know the reason behind an undelivered order

-Real-time order updates sent to courier companies


We feel we have given you enough reasons to grow your eCommerce business using Shiprocket’s logistic services. You must be ready to make an informed decision!

Let’s go… Happy Shipping!

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