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Zepo Couriers vs Shiprocket – Detailed Comparison of Shipping Rates and Features

Puneet Bhalla

Associate Director - Marketing @ Shiprocket

August 10, 2017

5 min read

ShipRocket believes in evolving and growing together along with the growing ecommerce industry. To support this motto, we keep enhancing our platform on every level & provide maximum outreach to the sellers which in turn helps them in saving on cost & increasing their overall profit. Very recently, a lot of our customers have been inquiring about the various benefits offered by ShipRocket over Zepo couriers.

To help you get a clear understanding, we have done a fair bit of feature analysis between Zepo couriers & ShipRocket to give you valid reasons on why you should choose us.

RTO Charges

ShipRocket charges lower RTO shipping rates for, which vary by about 5-10%

Other charges by Zepo courier

Zepo CouriersShipRocket
RTO RatesSame as forward charges5-15% less than forward charges
Security depositRs. 2000NIL
Address correction chargesRs. 55NIL

Feature Comparison

ShipRocket is a feature-rich platform which ensures that you are able to improve end customer experience, easily manage shipments, track order returns and non-deliveries, and analyze data like shipments, COD remittance, shipping expenses etc.

Shipment Reach 

 DescriptionZepo CouriersShipRocket
Pin code coverage20000+26000+
COD Pin codes7,000+26000+
Security depositRs. 2000None
Courier Partners 5 partners
FedEx, Bluedart, Aramex, Delhivery, Dotzot & Ecom Express
13 partners
FedEx, EcomExpress, Delhivery, Aramex, Xpressbees, DTDC, Fedex Surface, Gati and more.
International courier partnersDHLDHL Express, DHL Ecommerce, FedEx and Aramex

Platform Features

Zepo CouriersShipRocket
Courier partner recommendationNOCORE – Courier Recommendation Engine*
Billing reconciliation processManualAutomated- billing dashboard
COD remittance cycle14 daysThrice a week
COD DashboardNOYes
NDR ManagerNOAutomated in all plans
Order sync and inventory syncNOYes

* CORE – Courier Recommendation Engine: A unique option to select the most appropriate courier partner based on the pickup & delivery locations of the order.

Key benefits That You Get With ShipRocket:

While selecting your perfect shipping partner, every e-commerce owner needs to a thorough analysis of the various features offered by shipping service providers & take the final call on which one to pick. To help you ease out the whole evaluation process, we did a fair bit of analysis between Zepo couriers and ShipRocket. As a result, users that pick ShipRocket above Zepo couriers get these long-term benefits:

1) Courier Recommendation Engine – CORE

ShipRocket Recommendation engine named CORE is a unique feature that suggests you the most appropriate courier partners for your shipments based on pick-up and delivery location of the order. It evaluates the courier partner on the basis of all shipping metrics like cost, RTO% delivery performance, pickup performance & COD Remittance & then suggests a courier partner with the best rating and cost. This self-learning solution ensures that your Return is reduced & delivery of shipment happens on time.

2) Dashboards:

– Non-Delivery & RTO Manager: No more tracking your Non-Delivery Report over email, our NDR panel helps you keep track of shipments that need approval from you.
RTO panel lets you track your non-delivered shipment separately so that you never lose track of any shipment.
Return management on ShipRocket gives you the ability to generate Reverse Pickups and also print the associated labels directly from the ShipRocket dashboard.

– COD & Billing Manager: Reconciliation log & Shipment Tracking: Reports and dashboards like prepaid credit statement, weight differential, COD statement etc. help you keep an account for every single rupee that you spend through the panel.

– Real-Time Rate Calculator: Changes in the shipping costs can adversely affect your profitability. Use ShipRocket’s Rate Calculator to get the exact shipping cost before you ship based on the weight and volume of the product. No more unpleasant surprises for you while shipping through Shiprocket

3) Analytics and Reports:

Shiprocket provides real-time insights with the help of it extensive reports and dashboard to help you take control of your business. Some of these reports are:

– Inventory


– Credit, shipping bill report

– Order & shipment report

4) Better Consumer Experience & Notifications:

Shipping plays an essential part of the customer’s online buying experience

– Keep the customer updated of important order tracking via email and SMS

– Process more orders with the widest reach on prepaid and COD

– Real-time tracking

– Manage Non-delivery request with ease

5) Postpaid:

Shiprocket offers postpaid services to sellers where they can ship their products and pay the bills later

– Ship your order even if you don’t have shipping balance in your wallet

– Pay from the COD remittance that you receive

6) Buyer Experience:

One of the significant ways of growing your business is by improving your customer’s experience. With Shiprocket, now you can provide a much superior level of satisfaction to your buyer.

-Send personalized tracking page to track orders

-White labeled tracking page where you can add your company’s logo and best selling products

-Let your customer choose their order delivery date

-know the reason behind an undelivered order

-Real-time order update sent to courier companies


We feel we have given you enough reasons to grow your eCommerce business using Shiprocket logistic services. You must be ready to take an informed decision!

Let’s go… Happy Shipping!

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