Initial challenges

• High RTO resulting from more than 90% COD orders
• Bandwidth constraints in coordinating with multiple couriers
• Absence of a post-ship solution for timely tracking updates

Solutions by Shiprocket

• Order confirmation before shipping through Shiprocket Engage
• Restriction of high RTO buyers with Engage Facebook Integration
• Central operations and account management across multiple couriers
• Real-time tracking updates & two-way buyer communication

Outcomes

• 10% MOM reduction in RTO 
• 2% MOM increase in prepaid shipments
• Ease of doing business with single-SPOC support
• 40% order growth in a quarter

Brand Speak

“Collaborating with multiple courier partners was consuming a lot of our time and energy, making it a hassle altogether. Shiprocket has helped us to work with the same courier partners from one platform with a single SPOC and a dedicated team for support. Choosing Shiprocket was one of our best decisions, and it has directly helped us to grow our orders by 40% in just a quarter.”

Ankit, Founder – La Fabrila