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Knowledge Base
Billing and Remittances
Cash on Delivery Remittance (2)
What are charges for COD collection?
When do I receive my COD amount in my bank?
View All 2
Freight Billing and Recharge (8)
Are there any hidden charges such as Octroi, State taxes etc.?
What happens to my recharge balance if I cancel my account?
Why am I seeing a popup asking me to pay for weight differences?
Why is there is a difference in entered weight and charged weight for a shipment?
Will I get reimbursed if the courier partner loses my package?
View All 8
My Account (8)
Which plan should I purchase?
What Is The Weight Dispute Manager?
Shiprocket Postpaid Feature
How many courier companies will be visible on my Shiprocket account?
What happens to my recharge balance if I cancel my account?
View All 8
Subscription Billing (4)
Shipping Charge Reconciliation
Why do you charge a subscription fees along with charging freight for every packet?
Can I use all features of Shiprocket on the Lite plan?
How do I upgrade or downgrade my Shiprocket account?
View All 4
