You must be 18 years or older to use this Service.
You must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process.
You are responsible for keeping your password secure.
ShipRocket™ cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
You may not use the ShipRocket™ international service ShiprocketX for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws) as well as the laws of India.
You are responsible for all activity and content (data, graphics, photos, links) that is uploaded under your ShipRocket™ account.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Account Terms as determined in the sole discretion of ShipRocket™ will result in an immediate termination of your services.
General Conditions
Proof Of Delivery: No proof of delivery will be provided in case of international shipments. The final status shared by SHIPROCKET will be considered as the terminal status. No investigation based on proof of delivery will be entertained.
Returns: There is no provision of Returns in international shipments. Undelivered shipments will be disposed off after a certain cut off time, as decided by SHIPROCKET.
Delivery: In some cases, there will be chances that physical delivery to buyer won’t be possible. In such cases, shipment will be delivered on open porch or mailbox or either buyer has to do self-collection from access pickup point of carrier, and these cases will be closed as delivered on system.
Packaging: The packaging of the User documents of goods for transportation is the User’s sole responsibility, including the placing of the goods or documents in any container which may be supplied by the User to SHIPROCKET. SHIPROCKET accepts no responsibility for loss or damage to the documents, goods due to inappropriate packaging.
Negligence: The User will be responsible for all losses to the shipments due to failure to comply with it’s obligations.
Charges: The User will be liable to pay all charges – customs, airport fees, surcharges that is incurred by SHIPROCKET in the process of enabling the movement of the User’s shipment.
Dangerous goods: Dangerous or restricted items such as aerosols, alcohol-based fragrances, flammable batteries, seeds, live plants, etc. are not allowed to be shipped.For more information of dangerous goods list, please visit here.
Misdeclaration of goods: Misdeclaration of product information is liable for penal provisions for misutilisation of our services and will result in shipment abandonment at the destination port. Any charges that are imposed on us due to this by the destination country’s customs shall also be charged to the shipping party.
Payment Terms
Cash on Delivery: Cash on Delivery facility is not available for international shipments. Seller has to provide alternate on case to case basis in aid of clearing the shipment in manner to close them, In absence of revert and hold limit cross shipment will be destroyed and all charges will be billed to the seller account if applicable.
Liability Terms
SHIPROCKET liability for the shipment shall be as per below table. There is no liability for damaged shipments. User will be liable to accept the final status of the shipment as given by SHIPROCKET.
S. No
Merchant Category
Loss Liability
1
No Liability (All Countries)
2
INR 1000/- or 50% Invoice Value whichever is lower (All Countries)
3
INR 1000/- or 50% Invoice Value whichever is lower (All Countries)
4
INR 1000/- or 50% Invoice Value whichever is lower (All Countries)
5
INR 5000/- or 100% Invoice Value whichever is lower (All Countries)
3PL Liability
S. No
Merchant Category
Loss Liability
1
India Post All Services
Claim to be directly submitted with India Post as per the applicable liability clause for respective services
2
Aramex EPX/ GPX
No liability, INR 0 (All Countries)
3
Aramex PPX
INR 5000 or 100% of invoice value, whichever is lower (All Countries)
4
UPS DAP
50$ or invoice value whichever lower
SecureX: The User may secure the shipments being shipped through Shiprocket by availing SecureX services by paying certain additional charges as visible on the Merchant panel. Further, the User shall note that the Terms & Conditions available under the SecureX services shall be binding on the User and all cases and claims shall be governed as per the Terms & Conditions. In case the Claim is rejected for any reason whatsoever, Shiprocket shall not be liable for any loss claim.
Miscellaneous
In addition to the above, SHIPROCKET shall have a right to add/modify the SOPs and SLAs as per its courier/logistic vendor’s requirements to the User (from time to time), which shall be strictly followed by the User. For avoidance of doubt, it is clarified that the referred SOPs and SLAs shall form an integral part of this Agreement and any breach thereof will be construed as a breach of this Agreement.