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Blogs by Ranjeet Sharma
How to Discover Customer Pain Points and Improve Their Experience
Have you wondered why some eCommerce businesses thrive while others struggle to keep their customers happy and satisfied? The answer...
AI Agents Use Cases: 10 Ways They’re Transforming Retail and eCommerce
AI agents are revolutionising retail and eCommerce, enhancing efficiency, personalisation, and customer engagement. 75% of retailers believe AI agents will...
Understanding Failed Delivery Attempts and Solutions to Prevent Them
Failed delivery attempts can be a major drawback for businesses, leading to increased operational costs, delayed shipments, and dissatisfied customers....
AI Shopping Agents: The Smart Way to Enhance Online Shopping
In today’s ever-changing digital world, customers are looking for a personalised and efficient shopping experience. Artificial intelligence (AI) meets these...
The 14 Key Benefits of Email Marketing You Can’t Ignore in 2025
The global email marketing industry is projected to grow at an 18.8% CAGR between 2023 and 2028. In 2023, the...
Customer Feedback Management System: Why It Matters & How to Get It Right
Customer feedback can make or break your business. It tells you what’s working and what’s not working for your customers,...
How to Choose the Best WhatsApp Business Platform for Your Brand
Nowadays, businesses rely heavily on WhatsApp business platforms for improved customer interactions. Over 200 million enterprises use the platform each...
Small Parcel Shipping: Overcoming Challenges with Smart Optimisation
Small parcel shipping plays an important role in the eCommerce ecosystem, ensuring there is fast and cost-effective delivery of orders...
What is Customer Experience? Learn Why It’s Essential for Brand Success
It is essential to offer excellent customer experience to ensure customer satisfaction and encourage repeat purchases. It also promotes word...
Why Retailers Should Adopt Hyperlocal Grocery Delivery Strategies?
In today’s fast-paced retail world, adopting hyperlocal grocery delivery strategies is essential. With the Indian online grocery market expanding at...
Integrated Shopping Experience: The Secret to Winning Customer Loyalty!
In today’s digital world, customers expect seamless and connected shopping experiences across different touchpoints. Whether they browse products online, engage...
The Right Way to Respond to Negative Feedback and Keep Customers Happy
In today’s digital-first marketplace, customer feedback, whether it is positive or negative, plays a crucial role in shaping your brand’s...