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How Does Shiprocket Work?

Puneet Bhalla

Associate Director - Marketing @ Shiprocket

July 23, 2013

5 min read

Shiprocket, as everyone presumes, is not just a post-order fulfillment management system, it comes into action even before the customer checks out and supports until the order finally gets delivered. Follow our sequence of events that would help understand the functionality and the services of Shiprocket.

Shiprocket for COD orders

Location-based COD

At the time of placing a COD order when the customer puts her delivery pin code, Shiprocket runs a check through its serviceable pin-codes to check whether the same is available via any courier company or not. It accordingly hides or reveals the COD as a payment option. In case, the selected pin code is not serviceable for COD orders by any of the  impanelled courier companies, only pre-paid payment options are allowed to be selected by the client.

Verification of COD order

When a customer places a COD order, a verification code is generated and sent as an SMS to the mobile number provided by the customer for verification. This functionality helps in segregating the unwanted or fake COD orders the store receives. Don’t worry, even if the COD verification fails due to any reason the order does not get cancelled or lost – it comes to your order panel with a pending verification status.

Shiprocket For Processing COD/Prepaid Orders

Choosing a Shipping Company

This is where the real magic starts. When you get the order in your order panel you simply need to click on the order, mark it shipped. The system automatically spits out the weight of the shipment. If volumetric weight is applicable, provide the volumetric weight and accordingly Shiprocket suggests the cheapest courier company providing COD or non-COD shipping services to that location. If one wishes, they can also manually overwrite in the shiprocket system and select other option courier company or also manually enter the carriers name and the Air Way Bill number if any.

Generating AWB number

Once a courier company is selected, Shiprocket automatically generates the AWB number and shows it on the screen. At the same time, the AWB number gets allocated to the respective order, gets populated as the barcode on the Shipping label and the invoice. The merchant can then take a print bulk or one at a time- stick the shipping label on the box and insert the invoice inside the box.

Scheduling Pick up

Ensuring same day pick-up by courier companies, we have built a unique functionality of automatic pick up generation in Shiprocket.

It takes just a click of a button for carriers such as Fedex, Bluedart, Aramex and 20+ other courier partners to get information about the order, location of pick up, value of the order, weight and size of the shipment. As soon as they receive these details, a notification prompt for pick-up reaches the carrier.

Getting Shipping Manifest

Manifest is the last and most important step of shipping your orders. When the pick up executive from the courier company visits your warehouse to pick up the order, you can generate a copy of the shipping manifest which contains details including the order numbers, AWB numbers, product details etc. The manifest then needs to be signed by the executive. This is your physical proof of shipment which is then handed over to the courier company.

Order Status

Post the hand-over to the courier company, the order statuses automatically change from “Ready to Ship” to “Shipped” to finally “Delivered” in your Shiprocket panel. At every status update a system generated SMS and Email is sent to the customer – keeping ordering experience WOW and giving that professional sense to the customer.

Shiprocket Salient Features

  1. Start shipping the day you go live
  2. No minimum slab on the number of shipments
  3. Invoice and Shipping formats as per the courier company and government agencies’ standard
  4. Integrated with over 14 domestic courier companies, several local and ecommerce specific logistics partners are soon to get empanelled
  5. Also, manage your eBay and Amazon orders
  6. Certified logistics serve by Amazon India
  7. Integrated with FedEx, Aramex and DHL international to support your international orders
  8. Largest network, serving over 24000+ pre-paid and COD pincodes.
  9. Ship your COD orders too; we will collect your COD and reimburse the same to you.
  10. International Ready: IP-based pricing, fixed or dynamic currency conversions.
  11. Transactional SMS and email integrated
  12. One panel to view all order statuses by the customer
  13. Bulk Order Export
  14. All the shipping history is saved on your panel for future reference

Interested? Visit Shiprocket page here.

Do I need a mobile number to create my Shiprocket account?

Yes. When you create your account, an OTP will be sent to your mobile number.

Do I need to pay anything for using the platform?

No. You don’t need to pay anything for using the Shiprocket platform.

What is the minimum recharge amount?

Rs. 500

Can I ship to North East?

Yes. Shiprocket offers shipping to over 29000+ pin codes across India

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4 thoughts on “How Does Shiprocket Work?

  1. Hi, thanks for the applaud we’re glad you liked this article. Stay tuned to learn more about shipping facts & trends.

  2. We’re glad you liked the article, thanks for sharing it with your friends. We are an eCommerce shipping aggregator helping merchants with automated solutions, let us know if we can of any help to you!

  3. Hello Shalini,

    I was wondering if there is any difference in registering as an individual or registering on shiprocket as Company apart from invoice on the name of the company and pick up address?

    Kindly let me know and share it, please.

    [email protected]

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