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What is the Process to Sell Online [BASICS EXPLAINED]

Puneet Bhalla

Associate Director - Marketing @ Shiprocket

February 19, 2018

4 min read

The Internet has empowered everyone to dream big and be an online entrepreneur where one can start their own online business within a few minutes. As a grand global stage for buying and selling of products and services online, eCommerce plays the role of a successful business model allowing merchants meet their target audience on a global scale.

In an online business, the most important role is played by the delivery segment. Whatever you sell online, it’s very crucial that the same item is delivered to the end customer, and that too, on time.

As an online business, strategize your selling process for a smooth user experience. Remember, promotional strategies can help you grab eyeballs, but it’s your business strategy and execution that is going to play a major role in your success.

Here are the steps involved in the process to sell online:

Have a site of your own

The very first step in eCommerce is having a website for your business to promote your products and services, at that same time building your brand presence. You should have all the required details on your website about your product and services that you wish to sell, alongside, have CTA forms and contact details to make it easy for the customers to contact you in case of queries and concerns.

A business website is the face of your brand. A website with a nice design and user interface can make the future of your organization.

You need to keep two aspects in mind when making your website:

  • How interactive and useful the website is for users when they visit it via different browsers and devices.
  • How optimized the website is as per the SEO standards which makes it easier to get it ranked in all major search engines.

Attain a good number of targeted traffic

One of the most prominent things that you need to do is to build web traffic on your website. The traffic that you generate should be relevant to your business goals and website’s catalogue With relevant traffic, the purpose is to attract the users on your website who are interested in your website’s content.

There are some other paid marketing channels that you can make use of to build traffic on the website. Before you enter in some type of online marketing or promotional programs, make sure to evaluate the pros and cons of every program. While doing so, take into account the type of product or service that you are trying to sell. While some programs offer you short-term profits, there are also some which offer sustained profits over a period of time. It is up to you to decide which one is best for you.

Have a smooth order processing strategy

After you are able to lure and convince the customer to purchase from your site, the next step is to have a simple yet seamless order process. Have a checkout and order process that is easy to understand and perform for customers.

Once the order is confirmed, it has to be quickly processed for packaging and shipping.

Maintain a seamless shipping process

After the order is processed and sent across to the shipping team, it needs to be packaged. The packaging has to be done in a way that the product remains undamaged and also the brand image and value is correctly portrayed. Moreover, the packages need to be less cumbersome to handle.

Lastly, logistics need to be foolproof so that the product reaches the customer on time. In this case, taking the services of a renowned logistics or courier agency can really help. In case of processing returns, the same logistics process needs to be availed of so that the product goes back to the retailer fast and the refund process get started.

FAQs (Frequently Asked Questions)

How do I start selling online?

You can create a sales channel on any social media to state selling online. Or you can create your website as well.

How do I ship my products?

You can ship your products with Shiprocket at cost-efficient rates.

How do I start shipping with Shiprocket?

You can start shipping your products with Shiprocket by creating an account with us.

Where can I ship my products?

You can ship products to 24,000+ pin codes in India and 220+ countries and territories with Shiprocket.

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2 thoughts on “What is the Process to Sell Online [BASICS EXPLAINED]

    1. Hi Mohd Zaryab,

      Sure! You can sell your products on social media platforms like Facebook, Instagram or Whatsapp or even build your own website with an omnichannel solution provider like Shiprocket 360. Hope this helps!

      Srishti Arora

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