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ShipDesk vs Shiprocket: Choosing The Best Shipping Solution

Rashmi Sharma

Specialist Content Marketing @ Shiprocket

July 1, 2021

4 min read

Whether you are operating in the global eCommerce market, or domestic, doing business can be highly profitable provided you have the right shipping solution. You can find specialized shipping companies that offer a wide range of cost-effective services.

This article gives you a detailed overview so you are prepared to select the right shipping company for your eCommerce business. You have essentially two choices – services offered by Shiprocket or services offered by ShipDesk.


Shiprocket is India’s #1 eCommerce shipping solution and logistics aggregator that helps you ship across 24,000+ pin codes in the country. With Shiprocket, you can select the best courier partner for every shipment using an AI-backed courier recommendation engine. You can also auto-import your orders and integrate your website and marketplace directly into the dashboard quickly. You also get the feature of shipping rate calculator, automated labels generation, order tracking, scheduling pickups from multiple locations, warehousing, and order fulfillment. 


ShipDesk offers a SAAS-based shipping solution for online merchants. Shipdesk’s shipping solution allows website and marketplace integration in real-time across all systems. They offer a powerful, scalable, and easy-to-use solution that helps merchants save time and money on shipping. You can also ship orders with multiple courier partners and increase your reach by servicing maximum pin codes in the country.

Platform Features

Courier Recommendation EngineYesNo
Multiple Pick Up AddressesYes, for all plansYes
Mobile AppAndroid and iOSNo
Shipping Rate CalculatorReal-time calculatorNo
Payment ModesCOD and PrepaidCOD and Prepaid
Early CODYesNo
Packaging SolutionsYesNo
Fulfillment SolutionsYesNo
Hyperlocal DeliveryYesNo
International Shipping220+ CountriesYes


Courier Integrations25+ including FedEx, Delhivery, Bluedart, etc.10+ (Multiple Courier Partners)
Channel Integrations12+ including Shopify, Amazon, eBay, etc.5+ (Multiple Channel Integrations)

Support Service

Chat SupportYesYes
Call SupportYes – Priority call supportYes

Why Should You Choose Shiprocket?

Integrated Dashboard

Shiprocket integrated dashboard allows managing all your incoming orders within a few clicks. This dashboard comes with an analytics tool that helps to analyze, create, and the process quick shipments, save the data for further processing of orders. It’s a single view dashboard for weight reconciliation, and also consists of an NDR and RTO management dashboard

AI-Enabled Courier Recommendation Engine

Shiprocket’s AI-based courier recommendation engine, CORE, recommends the best courier partner for your shipment. The system works by analysing multiple data points that you can filter based on your requirements of the price, serviceability and ratings.

E-commerce Fulfillment

Shiprocket offers eCommerce fulfillment services and takes care of the entire fulfillment process for you like order management, warehousing, shipping, and automated tracking. By sharing your inventory details with Shiprocket, you can start processing all your incoming orders and ship them 3X faster to your buyer. 

NDR & RTO Management

Shiprocket also allows you to manage the process of undelivered and return orders. With a single view dashboard, you can quickly process every undelivered order and take action on it. Shiprocket also helps reduce your RTO loss rate by over 50% by managing undelivered orders more accurately. 

Order Tracking

Shiprocket also offers a superior automated shipment tracking experience for customers. You can use a customizable tracking page for orders that contain details like the tracking number, order details, estimated delivery date, ad banners, menu links that lead your customers back to your website, contact details of your store, and other relevant details. 

Final Say

Choosing the right shipping solution is crucial for eCommerce success. Shiprocket and ShipDesk are key options with distinct features.

Shiprocket excels with extensive pin code coverage, an AI-driven courier recommendation engine and comprehensive fulfilment services, ensuring efficient order processing and customer satisfaction.

With real-time integration, scalability and simplicity, Shiprocket provides multiple courier partners and broad reach. 

Evaluate your business needs and seek an option that combines advanced features with simplicity to enhance your shipping experience for eCommerce success.

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