UPDATE: Shiprocket Resumes Shipping of All eCommerce Goods in Red, Orange & Green Zones Amid the Corona Virus Outbreak

After the latest update by the Ministry of Home Affairs (MHA) on 17 May 2020, announcing a 2-week extension to the ongoing lockdown, they have also announced considerable relaxations in certain areas.

The ban on the shipping of non-essential items has been lifted from all districts in the country. These include districts that come under the Red, Orange and Green zones as specified by the GoI in the letter dated 17 May 2020, issued by the Ministry of Home Affairs.

No eCommerce deliveries are allowed in the containment zones.

We want to inform you that Shiprocket will resume the shipping of non-essential items in the Red, Orange, and Green zones (ALL ZONES) from 18 May 2020.

If you want to resume shipping with us, contact your Key Account Managers at the earliest so we can arrange for pickups. If you do not have an assigned account manager, reach out to our support team at 9266623006, and we’ll do our best to get you on track.

Active Courier Partners

To deliver your non-essential goods, you can choose any of the following courier services:

  1. Delhivery Surface (500 GM, Standard 5KG, Lite 2KG)
  2. FedEx (Surface, Surface Lite, Surface 1KG)
  3. Xpressbees Surface 500GM
  4. Ecom Express & ROS
  5. Ekart Surface
  6. Bluedart (Air Mode)
  7. Shadowfax Forward
  8. DHL (International)
  9. Aramex (International)

List of Serviceable Pincodes

Please Note: The zone classification is dynamic, and we will keep posting you about any new changes. Click the button to access the latest pin code list.

Note: More couriers will be available as and when they become operational to ship non-essential items. Shiprocket is closely working with these courier partners and information about their operations will be shared as soon as it is available.

Important Things to Remember

Courier Partner Guidelines

  • The pickup cut off time for FedEx is 2 PM and you can request pickups till 12 PM. Kindly cooperate with pickup agents and prepare shipments accordingly. Also, FedEx will be carrying out contactless deliveries and Prepaid shipments to avoid COVID-19 transmission.
  • Bluedart will now pick up a minimum of 50 shipments a day from a single location. In case the shipment count is less than 50 they will make pickup attempts once or twice a week to collect your shipments.

Shipment Processing

  • The shipping process remains the same. All you need to do is log in to your account and ship orders like earlier. 
  • Shipping of both essential and non-essential items is open from 18 May 2020 for all those sellers who have serviceable pin codes approved by our courier partners. 
  • You can resume the shipping of non-essential items in the red, orange, and green zones.
  • Please keep your shipment ready at the time of pickup to avoid any delays or operational stress.
  • Keep the required paperwork and invoice handy at the time of pickup. Mention the category and products on the label when shipping essential items. 
  • Follow directions laid out by the GoI and maintain proper standards of hygiene and sanitization.

International Shipments

Aramex International and DHL Ecommerce are active for international shipments.

For DHL Ecommerce, please be informed of below points –

1. For less than 10 shipments per day, you will have to self-drop the shipment(s) to the nearest Blue dart counter with the cover letter (Sample).

2. For more than 10 shipments per day, customers have to call Customer Service/KAM(Shiprocket) for arranging the pickup.

3. Pickup would be arranged depending on the ground situation at the respective location in the country as per the state government laws prevailing.

Beyond shipping, we are committed and ready to help you in this challenging time. If there are any questions, please feel free to reach out to our support team at 9266623006. Here to help you!

Deliver Essential Goods with Shiprocket Essentials

Courier partners delivering essentials

  1. Delhivery Essentials
  2. Shadowfax Essentials
  3. Xpressbees Essentials
  4. Ecom Express
  5. Ekart
  6. Bluedart (Air Mode)

Here is the list of essential items that you can deliver

Owing to the restrictions, Shiprocket and it’s courier partners cannot provide a complete pin code serviceability to our sellers.

Deliver Products Within a 50 km Radius with Shiprocket’s Hyperlocal Services

Here is the list of cities in which you can conduct hyperlocal deliveries

  • Ahmedabad
  • Bangalore
  • Jaipur
  • Chennai
  • Delhi
  • Faridabad
  • Gurgaon
  • Hyderabad
  • Mumbai
  • Navi Mumbai
  • Noida
  • Pune

Hyperlocal Delivery Partners – 

  • Dunzo 
  • Shadowfax 
  • Wefast

Also, the following courier partners are non-operational across PAN India until further notice –

  1. Professional Couriers
  2. Rapid Delivery
  3. Wow Express
  4. Gati Couriers

Note: Due to the massive Corona outbreak globally and emergency protocol taken by the Government of India, there could be a delay in response from the Shiprocket’s support service team as we are working on lesser stuff. Connect with us online on support.shiprocket.in to get a faster resolution for your concerns.

Our services will resume as normal after the lockdown is lifted. Request you to kindly cooperate, stay at home, and practice social distancing.

Watch this space regularly as we will be updating all relevant information here itself. 

#Indiafightscoronavirus

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107 Comments

  1. Abhijit Reply

    I want to deliver orders locally (within Bangalore Urban). Are there any courier partners who are still functioning intra-city currently? Please let me know.

    • Srishti Arora Reply

      Hi Abhijit,

      Currently, the government has allowed the shipping of only essential goods. You can ship grocery items, medicines, sanitizers, and masks. Read more here – https://www.shiprocket.in/ship-essential-products-covid-19/

      We are working with our courier partners to ensure the delivery of essential goods.

      Thanks and regards,
      Srishti Arora

  2. Sachin Saini Reply

    Will delivery be allowed at 302012

    • Srishti Arora Reply

      Hi Sachin,

      Since the pincode you mentioned, lies in the red zone, you are only allowed to deliver essential goods like grocery, personal care, medical equipment, etc. for now. We will update this page with further updates.

      Thanks & regards,
      Srishti Arora

  3. Onkar Achyuth Reply

    Will the non essential goods will be delivered to pin code 583104

    • Srishti Arora Reply

      Hi Onkar,

      You can find the complete list here – https://bit.ly/3d4mI3U for your reference.

      Thanks & Regards,
      Srishti Arora

  4. Rahil Master Reply

    I lie in 400059 pincode, i sell clothes, its a roadside shop, i understanding deliveries will be in Orange and Green zones only, but will pickup happen from my place?

    • Srishti Arora Reply

      Hi Rahil,

      If your pin code does not lie in a containment zone and the warehouse is permitted to open, you can arrange for pickups!

      Thanks and regards,
      Srishti Arora

  5. Sakshi Reply

    Is pick up and Delivery available for 400603 for non essential products?

    • Srishti Arora Reply

      Hi Sakshi,

      Since the specified pin code lies in a Red Zone, you can only ship essential products to it. However, if your pin code does not lie in a containment zone, you can schedule pickups for non-essential products.

  6. Kashyap Reply

    We would Like to know that can we ship the Product between Cities that is from Red zone to Green Or Orange Zone is it possible?

    • Srishti Arora Reply

      Hi Kashyap,

      For Red Zone locations, we will pick up both essential and non-essential goods if the pin code is outside of a containment zone, and the seller’s warehouse is permitted to open.

  7. Pratik Reply

    Hi Srishti,

    I have gone through your list of Pincodes, but was not able to find 401101 in that.
    We are in the Red Zone. We produce masks at home and would like to ship it to our customers.

    Please suggest.

    • Srishti Arora Reply

      Hi Pratik,

      The specified Pincode is serviceable. You can ship essentials like masks. Just follow the link to get started – https://bit.ly/3bdeTrg

  8. Rachna Singhi Reply

    Want to send some good to france in pin code 38100.. r u taking orders..??

    • Srishti Arora Reply

      Hi Rachna,

      All international shipping couriers are not operational currently. We will be able to help you post the lockdown.

      Thanks!

  9. PERFUMEADDICTION Reply

    I want to ship through bluedart or fedex, when they resume there services. Kindly update

    • Srishti Arora Reply

      Sure! Please follow this space for more updates

  10. Rosy Acharya Reply

    I have updated mine KYC documents today I want a pick up and mine is in Red zone when is pick up possible

    • Srishti Arora Reply

      Hi Rosy,

      You can schedule pickups directly from the platform. Please follow the link to get started – https://bit.ly/3bdeTrg

  11. Benetha Reply

    Hello… I lie in 635109 pincode which is actually green Zone and my pick up is from coimbatore 641062…is shipping possible?

    • Srishti Arora Reply

      Hi Benetha,

      Yes! Shipping is possible to & fro from these pin codes. Follow the link to get started – https://bit.ly/3bdeTrg

  12. Pramod Jain Reply

    Can your pick up be done from Kharghar in Raigad district which is Orange zone. Tomorrow for about 20 kg, 3 packages of school books,notebooks.

    • Srishti Arora Reply

      Hi Pramod,

      You can follow the link to get started and schedule your pickups – https://bit.ly/3bdeTrg

  13. Biswajit kalita Reply

    Thank you,,,,,non essential sarvice delivery this pincode 784160Lakhimpur Assam

    • Srishti Arora Reply

      Hi Biswajit,

      Yes, you can schedule pickups from and deliver to the specified pin code. Just follow the link to get started – https://bit.ly/3bdeTrg

  14. ryan singh Reply

    Hey, can we ship products from jalandhar , punjab (144001) . It is a red zone.
    Ryan singh
    Back Garden Nursery
    9592005825

    • Srishti Arora Reply

      Hi Ryan,

      You can only ship essentials from the specified pin code.

  15. prashant kumawat Reply

    plz allow my area pickup
    pincode – 332708
    also available delhivery
    but dont show me

    • Srishti Arora Reply

      Hi Prashant,

      Since your business setup is in the Orange Zone, you can schedule pickups from your Shiprocket account. Just follow the link to get started – https://bit.ly/3d4mI3U

  16. Ravindra Reply

    Will the non essential goods will be delivered to pin code 211011

    • Srishti Arora Reply

      Hi Malay,

      Yes you can deliver goods to the specified pincode. Just follow the link to get started – https://bit.ly/3bdeTrg

  17. Afjal Reply

    My pin code 333303 not available pickup and delivery
    My Aria
    orange zone

    • Srishti Arora Reply

      Hi Afzal,

      Since your business setup is in the Orange Zone, you can schedule pickups from your Shiprocket account. Just follow the link to get started – https://bit.ly/3d4mI3U

  18. Malay Mehta Reply

    Hi, I am Malay mehta from ecotika from Ecotika. Our setup is in pincode 370201. As per information with us we are in orange zone. What options are available for us.
    Thank you

    • Srishti Arora Reply

      Hi Malay,

      Since your business setup is in the Orange Zone, you can schedule pickups from your Shiprocket account. Just follow the link to get started – https://bit.ly/3bdeTrg

  19. Safa Reply

    Cash on delivery available?

    • Srishti Arora Reply

      Yes! Cash on delivery is available for most pin codes in Orange and Green Zone

  20. Sourabh Suman Reply

    Is pincode 324006 is servicable for the pickup for the shipments of both essential and non- essential products…

    • Srishti Arora Reply

      Hi Sourabh,

      The pin code specified lies in the Red Zone. Therefore, you will be able to deliver essentials to this area.

      Thanks & Regards,
      Srishti Arora

  21. Pawandeep Singh Reply

    I lie in 143001pincode, i sell food supplements, its a roadside shop, i understanding deliveries will be in Orange and Green zones only, but will pickup happen from my place?

    • Srishti Arora Reply

      Hi Pawandeep Singh,

      If your pin code does not lie in a containment zone, you can arrange for pickups from red zones.

      Thanks & regards,
      Srishti Arora

  22. Poorani Reply

    Will pick up be allowed at 600077? Since there is no clarity on which area is categorized as containment zone.

    • Srishti Arora Reply

      Hi Poorani,

      Since it is a red zone, only essentials will be delivered in the specified pin code.

      Thanks & Regards,
      Srishti Arora

  23. Anjali Reply

    Will COD be accepted?

    • Srishti Arora Reply

      Hi! COD is accepted in most orange & green zones

  24. Mohammed ismail siddiqui Reply

    my pin code is 500002 i want to deliver essential products with in the city which are baby care products is delivery
    and pickup available

    • Srishti Arora Reply

      Hi Mohammed Ismail Siddiqui,

      Yes, pick and delivery is available for this pin code. Just follow the link to get started – https://bit.ly/3bdeTrg

  25. Nihal Reply

    Kya pincode 302004 se books pincode 334001 par deliver ki ja Sakti hai?

    • Srishti Arora Reply

      Hi Nihal,

      Ji haan. Aap inn pincodes pe books bhej sakte ho kyuki woh essential items mein maane jaate hai.

  26. Amanpreet Singh Reply

    Hi there, i want to deliver non essential goods from Balurghat, West bengal, 733101 to Zirakpur, Punjab, 140603.
    Items are Non essential Goods, when will i be able to do that??, please contact me at amanpreetsingh2000official@gmail.com and help me out, I’ll really appreciate it, thank you in advance

    • Srishti Arora Reply

      Hi Amanpreet,

      According to the latest govt. order, you can ship non-essential products in green & orange zones. Since the pin code mentioned is in the orange zone, you can deliver products here. Just follow the link to get started- https://bit.ly/3bdeTrg

  27. Shailendra Reply

    Hello Team,

    Could you please let me know if you are functioning in pincode 487001.

    Thanks
    Shailendra

    • Srishti Arora Reply

      Hi Shailendra,

      Currently, we are not servicing the pin code. But stay tuned to the platform, we have regular updates and it might be updated soon.

  28. Shubham Malviya Reply

    Hsn are compulsory?

    • Srishti Arora Reply

      Hi Shubham,

      No HSN are not compulsory for domestics shipments

  29. Manish Bhattacharya Reply

    Need shipping partner for upcoming e commerce website

    contact 9015651210

    • Srishti Arora Reply

      Hi Manish,

      Sure! Meanwhile, you can sign up on https://bit.ly/3bdeTrg to get started and get a closer look at the platform features! Do not forget to attend training sessions for detailed explanations.

      Thanks & Regards,
      Srishti Arora

  30. Thamini Reply

    Will delivery be allowed at 600055

    • Srishti Arora Reply

      Thamini,

      The pin code specified lies in the Red Zone. Therefore, you will be able to deliver essentials to this area.

      Thanks & Regards,
      Srishti Arora

  31. Dr K Raghunath Reply

    500032 will it be possible to deliver the goods

    • Srishti Arora Reply

      Dr. K Raghunath,

      The pin code specified lies in the Red Zone. Therefore, you will be able to deliver essentials to this area.

      Thanks & Regards,
      Srishti Arora

  32. Jonathan Noor Reply

    When will you add hyperlocal delivers in Kolkata

    • Srishti Arora Reply

      Hi Jonathan,

      We are working on it and will let you know about the updates super soon!

  33. Mandeesh Singh Reply

    Hi,
    Do you have any particular link to check serviceable pin codes?
    Please share the link.

  34. Kanchan Autade Reply

    Is the pin code serviceability list shared here update real-time?

    • Srishti Arora Reply

      Hi Kanchan,

      The pincode list is updated regularly

  35. Akshay Reply

    Please share the Timeline file with us city and pincode wise

  36. Kaushik m Reply

    Is delivery available in 608001

    • Srishti Arora Reply

      Hi Kaushik,

      Yes, the pin code falls in the Orange zone so you can deliver there. Follow this link to get started – https://bit.ly/3bdeTrg

  37. Ravindra Shukla Reply

    Upto when GATI courier would be operational

    • Srishti Arora Reply

      Hi Ravindra,

      Courier companies are resuming operations gradually. Please follow this space to learn more about which couriers are active so you can schedule your pickups accordingly

  38. Ankit Sharma Reply

    Hi we are dealing in Safety Face Mask and not able to ship to banglore from Jaipur from ship Rocket Please let us know how to deliver the essential goods

    • Srishti Arora Reply

      Hi Ankit,

      You can get started today with this link – https://bit.ly/3bdeTrg
      Just create an account, fill your company details, recharge, and ship your products.

  39. Ram Reply

    I am in Hyderabad 500033 (red zone but not sure if its a containment area as per your classification) and wish to arrange for pickups to be delivered to red zones (non-containment areas). Could you please clarify if this is feasible?

    How do we know if a particular pincode is a within a containment zone or not?

    • Srishti Arora Reply

      Hi Ram,

      The containment areas are defined by respective District Administrations

  40. Tirth Anand Reply

    For pincode 380051 it shows “Pincode Not Serviceable”. Is it due to COVID-19 pandemic or is the area out of your serviceable zone?

    • Srishti Arora Reply

      Hi Tirth,

      The pin code mentioned falls under the red zone. You can only ship essentials here. To get started, you can follow this link – https://bit.ly/3bdeTrg

  41. Salmab Reply

    I want to ship at Kalyan Mumbai is there your service available

    • Srishti Arora Reply

      Hi Salmab,

      Kalyan falls under the red zone. You can ship essential items there with Shiprocket.
      Please follow this link to get started – https://bit.ly/3dHxuNV

  42. Karan Reply

    will nutrition supplements be delivered to red zone pincodes ?

    • Srishti Arora Reply

      Hi Karan,

      Nutrition supplements fall under the essential item category hence they will be shipped to the red zone. You can ship them here – https://bit.ly/3bdeTrg

  43. Amrutha Reply

    hi,
    is delivery of non essential items available to 695522 ? It is currently in orange zone

    • Srishti Arora Reply

      Hi Amrutha,

      Yes! You can deliver non-essential items to the specified Pincode.
      Please follow the link if you wish to get started – https://bit.ly/3bdeTrg

  44. Sarvesh Reply

    Hello,
    Is there a list available from which I can check the pincode where delivery is possible.
    Thanks

  45. Sharmili Reply

    Hi,
    Delivery is taking place in the red zone of the courier……

    • Srishti Arora Reply

      Hi Sharmili,

      Yes! Services have resumed in the Red, Orange, and Green Zones

  46. Mehul Reply

    Hi.
    Where am I supposed to find the list of servicable pincodes by shiprocket. I have been looking for this all over, but cannot find. Kindly share the link for the same ad soon as possible.

  47. rushab oswal Reply

    Any idea when fedex will resume operations

    • Srishti Arora Reply

      Hi Rushab,

      FedEx is now active on the panel.

  48. Neshi pandde Reply

    Hi
    We have to check each pin code from your given list or only serviceable pin codes are active on your panel??
    Kindly confirm

    • Srishti Arora Reply

      Hi Neshi,

      Only serviceable pincodes are active on the panel. The list is for your reference! Hope this helps

  49. Jyoti Pandey Reply

    Hey, Can we ship silver Jewellery Internationally using shiprocket.

  50. Chaitri Shinde Reply

    Can we ship sterling silver item to USA from Ahmedabad, Gujarat via DHL ?

  51. Just Smiles Reply

    Hi, I would like to know more about the International Deliveries to Spain. Pin code – 38660

    • Srishti Arora Reply

      Hi Just Smiles,

      You can find out the exact price for the shipment at this link – https://bit.ly/37oCF3o

  52. Guru Rao Reply

    Hi, Thanks for sharing such amazing post. It was very useful and informative as well!

  53. Murali Reply

    Hi
    Are you accepting non essential item pickups from chennai during this period (june 19th july)

    • Srishti Arora Reply

      Hi Murali,

      We are accepting pickups for orders across India except for containment zones. You can get started here – https://bit.ly/3bdeTrg

  54. Richa Reply

    I want to know more about shipment n delivery..plz share customer care no so that i ll ask my queries

    • Srishti Arora Reply

      Hi Richa,

      If you want to learn more about Shiprocket or have some queries, you can refer to our blog or visit support.shiprocket.in to get answers. You can also write to us at support@shiprocket.in

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