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Product Highlights From April 2022


Malika Sanon

Senior Specialist @ Shiprocket

May 5, 2022

4 min read

The Shiprocket team makes consistent efforts to make improvements and brings regular product updates to enable you to reach your business goals. Yet Again, we’ve delivered a handful of new features and enhancements that are important for you. Here are the highlights from April that will help simplify your returns and refunds process, enable your business to reach new heights and much more. 

Here’s what we were upto in March 2022- 

Advanced Returns & Refund Features Now Available For WooCommerce Sellers 

WooCommerce sellers now have the option to optimize their returns and refund process by enabling Auto Refund, Order Status Update & Automated Inventory Management features in their SHiprocket account.  These functionalities are already available for Shopify users. 

Instant & Direct Refunds – Initiate Direct Refund or Payout Link in one click with RazorpayX Integration. Create and send WooCommerce credits directly from the Shiprocket Panel to offer credits as refunds.

How To Enable Auto Refund

Go to → Settings → Refund Settings → Enable Auto Refunds 

Automated Inventory Management – The inventory in your WooCommerce channel will be automatically updated once the returned product arrives at your warehouse.

Receive Return Updates – Return and refund statuses will be auto-updated in real-time on your WooCommerce store.

Check Out What’s New in Your Shiprocket App

Along with the Shiprocket web app, we have also introduced a few changes in the mobile app to make shipping more accessible and convenient for you. Here are the updates – 

Updates in Android App

You can now update your Shiprocket mobile app and get the option to do a global search, which allows you to search the AWB, Order ID, Buyer Phone Number, and Buyer Email from the Home Page, Orders section & Shipments section.  

You can now view the images shared by the courier in the Weight Discrepancy Detail and Dispute History screens. 

Updates In iOS App

Now Raise Support Tickets From Your iOS App 

The Help & Support section in your iOS app has been updated and you can now raise support tickets directly from your iOS app. For this:

  1. Go To Help & Support from the More menu.
  2. There are three tabs on this page: Create Ticket, Open Tickets, and Close Tickets.
  3. To create a support ticket, choose a Category and a Sub-Category to better describe the problem.
  4. Please share any supporting documents you have as well.
  5. To create a ticket, click the Proceed button.

HSN Is Now Mandatory For Commercial International Shipments

If you choose Shipment Purpose as Commercial while creating an international shipment, you need to enter the HSN code. This update will improve the efficiency and speed of the customs process. 

Different RTO Address Feature Is Now Available For Bluedart, Ekart & Ecom Express Couriers

Adding a different RTO address functionality is now available for Bluedart, Ekart, and Ecom Express shipments. This feature is intended for sellers who do not want their RTO shipments delivered to the same pickup address.

Go to → Settings → Pickup Address → Manage Pickup Address → Add Pickup Address 

You can also edit your existing address by following the steps mentioned below. 

Go to → Settings → Pickup Address → Manage Pickup Address → Edit Pickup Address 

You can share an alternate phone number at the time of raising a delivery dispute. 

New Couriers Alert: Say hello to Smartr Air 500gms, Kerry Indev Air 500gms and Xpressbees 10kg.

          Click the link below to check shipping rates: 

         Check shipping rates on the rate calculator.


Stay tuned for more. We would be delighted to bring you some more new features and updates next month.

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