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Traditional Means of Handling Undelivery
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Shiprocket’s Way of Handling Undelivery
Courier executive tries to deliver the order to the buyer
Buyer is unavailable/ cannot accept the order
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Traditional Means of Handling Undelivery
- Courier agent records non-delivery & adds it to list of undelivered orders for the day
- Courier partner sends a cumulative excel sheet at EOD & you manually contact buyer asking their return preference
- Courier partner updated the following day
- Courier agent re-attempt shipment next day
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Shiprocket’s Way of Handling Undelivery
- Shiprocket captures non-delivery information in real time and updates you on the panel
- Real-time notification to the buyer via SMS and IVR to which buyer responds
- Courier partner updated instantaneously
- Courier agent re-attempts shipments same day or the following day