Handle undelivered orders in one place
Assign an action to every order within a few clicks using a multifunctional and properly segregated NDR dashboard.
Immediate action by courier agent
Get an undelivered order directly in your panel minutes after the courier agent records un-delivery. Let go of 24 hours processing time and time-consuming excel sheets
Reach out to buyers in real time
Reduce NDR processing time by 12 hours with an automated panel. Reach out to buyers in real time with SMS, Email, and IVR calls to directly record their delivery preference
Reduce RTO with decreased NDR
Use an automated workflow, take action for undelivered orders in real time, and reduce RTO up to 10%!
Traditional Means of Handling Undelivery
Shiprocket’s Way of Handling Undelivery
Courier executive tries to deliver the order to the buyer
Buyer is unavailable/ cannot accept the order
Learn Comprehensively About Return Order Management
FAQs (Frequently Asked Questions) About NDR Management
NDR stands for Non-Delivery Report – It refers to the number of orders that are shipped but not delivered to the customer for any reason. Learn More
RTO refers to Return to Origin – This refers to the orders sent back to the original pickup address or seller’s warehouse due to non-delivery. Learn More
Shiprocket provides you with a single view of the orders marked as undelivered so that you can quickly take action on them. Also, get undelivered orders directly in your panel minutes after the courier agent records an un-delivery.
For example, suppose your courier partner marks an order as undelivered today. In that case, it will reflect in your Shiprocket panel immediately, and you can decide whether you want to recall it, talk to your buyer, or reattempt delivery.
When you process NDR orders sooner, you reduce the time between reattempts, and chances of delivery increase. That means you can increase successful deliveries and improve customer experience by eliminating RTOs due to delayed deliveries, fake courier remarks, etc.
You just need to activate ‘NDR Buyer Flow’ from the shipments panel in your Shiprocket account. Start Now
As soon as the courier partner updates the NDR status and reason, it is updated in the Shiprocket panel.
When the order is marked as ‘customer requested future delivery’ or ‘customer refused the delivery,’ the buyer is sent an SMS and IVR notification asking to confirm delivery. Learn More
The NDR buyer flow is activated immediately once you agree to the terms and conditions. Get Started
This service is included for users in all the plans. However, IVR calling is only available to customers in the advanced and pro plans.