Manage Undelivered Orders With Ease

Reduce undelivery with our automated NDR management solution

Reduce Processing

Time For Undelivered Orders

With an automated process flow, now process undelivered orders in a few minutes!

  • Handle undelivered orders in one place

    Assign an action to every order within a few clicks using a multifunctional and properly segregated NDR dashboard.

  • Immediate action by courier agent

    Get an undelivered order directly in your panel minutes after the courier agent records un-delivery. Let go of 24 hours processing time and time-consuming excel sheets

  • Reach out to buyers in real time

    Reduce NDR processing time by 12 hours with an automated panel. Reach out to buyers in real time with SMS, Email, and IVR calls to directly record their delivery preference

  • Reduce RTO with decreased NDR

    Use an automated workflow, take action for undelivered orders in real time, and reduce RTO up to 10%!

  • Traditional Means of Handling Undelivery

  • Shiprocket’s Way of Handling Undelivery

Courier executive tries to deliver the order to the buyer

Buyer is unavailable/ cannot accept the order

  • Traditional Means of Handling Undelivery

  • Courier agent records non-delivery & adds it to list of undelivered orders for the day
  • Courier partner sends a cumulative excel sheet at EOD & you manually contact buyer asking their return preference
  • Courier partner updated the following day
  • Courier agent re-attempt shipment next day
  • Shiprocket’s Way of Handling Undelivery

  • Shiprocket captures non-delivery information in real time and updates you on the panel
  • Real-time notification to the buyer via SMS and IVR to which buyer responds
  • Courier partner updated instantaneously
  • Courier agent re-attempts shipments same day or the following day

Pay Nothing To Efficiently Manage Returns!

Pay as you go with every order. Use the other amazing functionalities Shiprocket offers without paying anything extra!

Learn Comprehensively About Return Order Management

How To Handle Product Returns For Your eCommerce Business
A prominent aspect of any eCommerce business is, return orders. You may find it to be a daunting task, but returns are something you cannot avoid.
Read More
Top 10 Courier Partners for Reverse Logistics
As we mentioned in our previous blogs, product returns are a significant part of your eCommerce business. You can choose not to process returns,
Read More
Reverse Logistics for Ecommerce: Understanding The Basics
With this cut throat competition that has been prevailing, every ecommerce owner has been trying to come up with ideas that lead to maximum customer retention.
Read More

Trusted By Thousands of Online Sellers

An all-in-one eCommerce Solution for your shipping needs
Need help? Get in touch with a shipping expert 9266623006