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Top 5 Last Mile Delivery Companies In India (2024)

Prince Goel

Senior Software Engineer @ Shiprocket

January 19, 2023

6 min read

Shopping online has become immensely popular in recent years, and now more than ever, businesses are looking to innovate how products are being delivered to customers. Last-mile delivery companies have become increasingly important in the eCommerce industry, but which ones should you invest in? In this article, we look at the top 5 last-mile delivery companies and startups in India so that you can make an informed decision when selecting a delivery partner.

Top 5 Last Mile delivery Startups in India

Why Do We Need Last Mile Delivery Companies?

As retail eCommerce continues to grow worldwide, so does the number of packages that need to be delivered to customers’ homes. This has created a demand for last-mile delivery companies and startups that can provide this service.

There are several reasons why last-mile delivery is essential for eCommerce businesses:

  • Convenient For Customers: Customers want to be able to order items online and have them delivered to their doorsteps as soon as possible. Last-mile delivery companies and startups make this possible.
  • Increased Sales: Offering fast and convenient delivery helps eCommerce businesses increase sales. Customers are more likely to purchase when they know they can get their items quickly and without hassle.
  • Improved Customer Retention: In addition to increased sales, last-mile delivery can also help eCommerce businesses improve customer retention. Satisfied customers with a positive delivery experience are more likely to return for future purchases.
  • Reduced Costs: Last-mile delivery companies and startups often use innovative technologies and strategies to minimize costs, which can save eCommerce businesses money in the long run.

5 Last Mile Delivery Companies In India

1. Delhivery 

Delhivery is one of India’s largest and fastest-growing last-mile delivery companies. They provide a complete suite of logistics services such as express parcel delivery, PTL and TL freight, and cross-border and supply chain services. 

The Delhivery team has successfully fulfilled over 1 billion orders across India. They can reach reach 18,600+ pin codes across India and have 24 automated sort centers, 94 gateways 2,880 direct delivery centres and a team of 57,000+ people making it possible for them to deliver 24 hours a day and seven days a week. 

2. Ekart 

Ekart is one of India’s leading logistics and supply chain solution providers in India. They started their operations in 2006 as Flipkart’s in-house supply chain arm. They then further expanded their business to offer end-to-end supply chain logistics solutions to other companies as well. 

3. Ecom Express

Ecom Express is one of India’s leading end-to-end technology-enabled logistics providers. Ecom Express uses innovative technology and automated solutions to enable first-mile pickup, processing, network optimisation and last-mile delivery. The company is headquartered in Gurugram, Haryana and was established in 2012. 

4. Xpressbees

Xpressbees offers B2B, B2C, cross-border and 3PL logistics supply chain startup, which was founded in 2015 and has been scaling since then. This logistics company is known for its fast delivery cash on delivery vendor pick up and more. It’s based in Pune, India.

5. Safexpress

Safexpress is a leading logistics company based out of Gurgaon that offers specialised services such as freight forwarding and warehousing solutions. The company also provides technological solutions with features such as web-based live tracking and route optimisation software.

how last mile companies are different from traditional couriers

How Are Last Mile Delivery Companies Different From Traditional Carriers?

There are a few key ways that last-mile delivery companies differ from traditional carriers. First, last-mile delivery companies specialize in getting packages the “last mile” to the customer’s door, whereas traditional carriers may only take it part of the way. This can be a big advantage for customers, as it means their package will arrive faster and with fewer potential issues. Secondly, last-mile delivery companies often use new technologies and approaches to make deliveries more efficient, such as real-time tracking and routing optimisation. 

Finally, last-mile delivery companies typically have a smaller footprint than traditional carriers, which can make them more nimble and responsive to changes in demand.

The most important distinction is that last-mile delivery companies specialize in delivering to residential addresses, while traditional carriers typically only deliver to commercial locations. This focus on residential delivery means that last-mile delivery companies have developed specialized logistics and operations to deal with the unique challenges of home delivery, such as managing multiple package types and sizes, coordinating with multiple occupants at a single address, and dealing with limited access and parking at residences. Additionally, last-mile delivery companies often work with local retailers and businesses to provide same-day or next-day deliveries, which traditional carriers are not typically able to do.

Here’s How Shiprocket Enables Businesses To Simplify Their Shipping Processes

Shiprocket is India’s largest eCommerce enablement platform providing digital retailers with an end-to-end customer experience solution. The platform offers shipping, fulfillment, customer communication and marketing tools for SMEs, D2C retailers and social commerce retailers in India. 

Shiprocket was launched in 2017 and is on a mission to create seamless logistics data platforms that automate the shipping processes for retailers and connect them to carriers and consumers across national and international locations. Shiprocket has 25+ courier partners and 12+ channel integrations for all its sellers. Its shipping solutions enable brands to deliver to 24,000+ pin codes across India and 220+ countries and union territories worldwide. 

Tips On Choosing The Right Delivery Company

There are a few things to remember when choosing a delivery company for your eCommerce business. First you’ll want to consider the size and scope of your operation – Are you a small business with a limited local delivery area or a large enterprise with national or international shipping needs? The right delivery company will be able to accommodate your current shipping volume and grow with you as your business expands.

Next, you’ll want to consider the types of products you’re selling and shipping – If you sell fragile items or require special handling you’ll need to find a delivery company that offers those services. You should also make sure the company can deliver to your customers’ desired locations – whether that’s residential addresses, office buildings, or PO boxes.

Finally, don’t forget to compare pricing and services between different delivery companies – Make sure you understand all the fees and charges associated with each option before making your final decision. By taking the time to do your research upfront, you can be sure you’re choosing the right delivery company for your eCommerce business.

Final Thoughts 

The future of last-mile delivery is undoubtedly bright. With the advent of new technologies and the continued growth of eCommerce, companies are increasingly turning to last-mile delivery providers to ensure their customers receive their orders on time and in perfect condition.

As the demand for last-mile delivery services continues to grow, so too will the number of companies offering these services. This is good news for consumers, as it will provide them with more choices and more competitive prices.

What’s more, as the technology used by last-mile delivery companies continues to evolve, we can expect even greater levels of efficiency and service quality. This means that consumers can look forward to faster deliveries, more convenient pick-up and drop-off options, and improved tracking experience.

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