6 Top Last Mile Delivery Companies & Startups In India (2023)
- Why Do We Need Last Mile Delivery Companies?
- 6 Last Mile Delivery Companies & Startups
- 1. Delhivery
- 2. eKart
- 3. Ecom Express
- 4. Xpressbees
- 5. Safexpress
- 6. Shiprocket
- How are Last Mile Delivery Companies Different from Traditional Carriers?
- Disadvantages of Working With Third-Party Logistics Providers (3PLs)
- Tips on Choosing The Right Delivery Company
- Final Thoughts
Shopping online has become immensely popular in recent years, and now more than ever, businesses are looking to innovate how products are delivered to customers. Last-mile delivery companies have become increasingly important in the eCommerce industry, but which ones should you invest in? In this article, we look at the top 6 last-mile delivery companies and startups in India so that you can make an informed decision when selecting a delivery partner.
Why Do We Need Last Mile Delivery Companies?
As retail eCommerce continues to grow worldwide, so does the number of packages that need to be delivered to customers’ homes. This has created a demand for last-mile delivery companies and startups that can provide this service.
There are several reasons why last-mile delivery is essential for eCommerce businesses:
- Convenience for Customers: Customers want to be able to order items online and have them delivered to their doorsteps as soon as possible. Last-mile delivery companies and startups make this possible.
- Increased Sales: Offering fast and convenient delivery can help eCommerce businesses increase sales. Customers are more likely to purchase when they know they can get their items quickly and without hassle.
- Improved Customer Retention: In addition to increased sales, last-mile delivery can also help eCommerce businesses improve customer retention. Satisfied customers with a positive delivery experience are more likely to return for future purchases.
- Reduced Costs: Last-mile delivery companies and startups often use innovative technologies and strategies to minimize costs, which can save ecommerce businesses money in the long run.
6 Last Mile Delivery Companies & Startups
Delhivery is one of India’s largest and fastest-growing last-mile delivery companies. They provide a complete suite of logistics services such as express parcel delivery, PTL and TL freight, and cross-border and supply chain services.
The Delhivery team has successfully fulfilled over 1 billion orders across India. They can reach over 17000+ pin codes across India and have 21 innovative sort centers, 86 gateways, 80+ fulfilment centres, and a team of over 66000 people, making it possible for them to deliver 24 hours a day and seven days a week.
ekart is one of India’s leading logistics and supply chain solution providers in India. They started their operations in 2006 as Flipkart’s in-house supply chain arm. They then further expanded its business to offer end-to-end supply chain logistics solutions to other companies as well.
3. Ecom Express
Ecom Express is one of India’s leading end-to-end technology-enabled logistics providers. Ecom Express uses innovative technology and automated solutions to enable first-mile pickup, processing, network optimisation and last-mile delivery. The company is headquartered in Guirugram, Haryana and was established in 2012.
Xpressbees offers B2B, B2C, cross-border and 3PL logistics supply chain startup, which was founded in 2015 and have been scaling since then. This logistics company is known for its fast delivery as well as cash on delivery, and vendor pick up, and other options. It’s based in Pune, India.
Safexpress is a leading logistics company based out of Gurgaon that offers specialised services such as freight forwarding and warehousing solutions. The company also provides technological solutions with features such as web-based live tracking and route optimisation software.
Shiprocket is India’s largest eCommerce enablement platform providing digital retailers with an end-to-end customer experience solution. The platform offers shipping, fulfillment, customer communication and marketing tools for SMEs, D2C retailers and social commerce retailers in India.
The platform was launched in 2017 and is on a mission to create seamless logistics data platforms that automate the shipping processes for retailers and connect them to carriers and consumers across national and international locations. Shiprocket has over 25+ courier partners and over 12+ channel integrations for all its sellers. Its shipping solutions enable brands to deliver to 24000+ pin codes across India and 220* countries and union territories worldwide.
How are Last Mile Delivery Companies Different from Traditional Carriers?
There are a few key ways that last-mile delivery companies differ from traditional carriers. First, last-mile delivery companies specialize in getting packages the “last-mile” to the customer’s door, whereas traditional carriers may only take it part of the way. This can be a big advantage for customers, as it means their package will arrive faster and with fewer potential issues. Secondly, last-mile delivery companies often use new technologies and approaches to make deliveries more efficient, such as real-time tracking and routing optimisation.
Finally, last-mile delivery companies typically have a smaller footprint than traditional carriers, which can make them more nimble and responsive to changes in demand.
Last-mile delivery companies are different from traditional carriers in a few key ways. The most important distinction is that last-mile delivery companies specialize in delivering to residential addresses, while traditional carriers typically only deliver to commercial locations. This focus on residential delivery means that last-mile delivery companies have developed specialized logistics and operations to deal with the unique challenges of home delivery, such as managing multiple package types and sizes, coordinating with multiple occupants at a single address, and dealing with limited access and parking at residences. Additionally, last-mile delivery companies often work with local retailers and businesses to provide same-day or next-day deliveries, which traditional carriers are not typically able to do.
Disadvantages of Working With Third-Party Logistics Providers (3PLs)
ECommerce businesses should be aware of a few disadvantages to working with third-party logistics providers (3PLs). These include:
1. Lack of Flexibility: 3PLs can be inflexible when accommodating changes in an eCommerce business’s shipping needs. This can be a problem for businesses that experience seasonal spikes in demand or sudden increases in orders.
2. Higher Costs: Working with a 3PL is usually more expensive than shipping products. This is because 3PLs add their fees and markups to the shipping costs they charge eCommerce businesses.
3. Longer Shipping Times: In some cases, using a 3PL can lengthen the amount of time it takes to get products shipped out to customers. This is because 3PLs often have their own shipping schedules and timelines that they need to adhere to.
Despite these disadvantages, many eCommerce businesses still choose to work with 3PLs because of their convenience and peace of mind.
Tips on Choosing The Right Delivery Company
There are a few things to remember when choosing a delivery company for your eCommerce business. First, you’ll want to consider the size and scope of your operation. Are you a small business with a limited local delivery area, or a large enterprise with national or international shipping needs? The right delivery company will be able to accommodate your current shipping volume and grow with you as your business expands.
Next, you’ll want to consider the types of products you’re selling and shipping. If you sell fragile items or require special handling, you’ll need to find a delivery company that offers those services. You should also make sure the company can deliver to your customers’ desired locations – whether that’s residential addresses, office buildings, or PO boxes.
Finally, don’t forget to compare pricing and services between different delivery companies. Make sure you understand all the fees and charges associated with each option before making your final decision. By taking the time to do your research upfront, you can be sure you’re choosing the right delivery company for your eCommerce business.
The future of last-mile delivery is undoubtedly bright. With the advent of new technologies and the continued growth of eCommerce, companies are increasingly turning to last-mile delivery providers to ensure their customers receive their orders on time and in perfect condition.
As the demand for last-mile delivery services continues to grow, so too will the number of companies offering these services. This is good news for consumers, as it will provide them with more choices and more competitive prices.
What’s more, as the technology used by last-mile delivery companies continues to evolve, we can expect even greater levels of efficiency and service quality. This means that consumers can look forward to faster deliveries, more convenient pick-up and drop-off options, and improved tracking capabilities.