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The Shiprocket team is constantly making improvements and bringing regular product updates to help you reach your eCommerce goals. Yet again, we have made significant changes in the month of March for our sellers. Here are the highlights from March that will help simplify your returns and refunds process, enable your business to reach new heights and much more.
Here’s what we were upto in March 2022-
We have made product returns easier and faster for you and your buyers. This feature is now available to all our sellers. This will make your buyer’s post-delivery experience even more simpler and streamline your return management processes as well.
You can now also enable faster refunds by integrating your RazorpayX account with Shiprocket. By this, you will be able to make direct refunds to your customer’s bank accounts, cards, wallets or UPI handles.
Follow these simple steps to enable returns & refunds settings on your account-
Go to → Settings → Return Settings
Now, turn on the toggle for ‘Enable Buyer Return Workflow on Tracking Page’
Then, select the number of days upto which the customer can raise a return request
Following this, select the products you want to determine as eligible for returns. You can either select all your SKUs or upload a list with the specific SKUs
Go to → Settings → Refund Settings
Now, select the toggle if you want to allow refunds against COD and prepaid orders and determine the order status at which the refund will be processed.
Shopify sellers can choose an auto refund if they want to process a refund to their buyers in the form of store credits.
Follow These Steps To Make A Return
You can now connect your Razorpay X account to make payments directly to your customer’s bank accounts, cards, wallets, or UPI addresses at any time. This will also significantly reduce your operational costs and minimize manual work by automating all your refunds.
Here’s how you can integrate your Razorpay X account with shiprocket-
Go to → Settings → Refund Settings→ Go To Payment Integrations → Connect Razorpay X Payouts
This step will help you in automatically deducting the amount from your RazorpayX account and you won’t have to manually do it.
Go To Returns → Delivered → Refund
Shiprocket has added a new RTO NDR workflow to your Shiprocket account. If your orders are not delivered, you can now submit a re-attempt request in the RTO journey, which is similar to the Forward NDR workflow.
You can now share your shelf life data while uploading the product list. The information will be processed at various stages as mentioned below-
You can add a CSV file and add necessary information in the sections-
Follow These Steps-
Go To Products → Go To Add New → Sample File
You can now update your Shiprocket mobile app and get brand new features-
You can now secure your high-value shipments at the time of courier selection instead of at the time of order creation. For example- If you are shipping an order which costs more than ₹5000 and want to secure it you can directly do it from the app at the time of selecting the courier option.
The Help & Support section in your Android app has been updated and you can now raise support tickets directly from your Android app. For this;
Note: In the Open Tickets tab, you can see all of your tickets for which a resolution is pending. The Close Tickets tab will contain all tickets for which a resolution has been reached and no further action is required.
We will now send an ‘Out for Delivery’ message to your customers which will give real-time order updates and reduce NDR. The customer might miss an email but unlikely that he will miss a WhatsApp message. This will reduce RTO and increase order deliveries. This feature is currently in the pilot phase and will be made available to all sellers for free very SOON.
You can now improve your shipping performance with the newly added Amazon Shipping 500gms courier. Even if you don’t sell on Amazon you can leverage the power of Amazon to boost your shipping.
Also, the Kerry Indev Express 2kg has been added to Shiprocket recently. If you want a wider reach and express tracking, this is a great courier service to use. Kerry Indev Express 2kg is available to all Shiprocket sellers. We’ve also made Xpressbees Air services available to all Shiprocket sellers.
Stay tuned for more. We would be delighted to bring you some more new features and updates next month.
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